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Deloitte is hiring for the role of Technology Associate Analyst / Analyst, offering an excellent opportunity for fresh graduates and early-career professionals to build a strong foundation in IT support and technical services. This role is part of Deloitte’s Technology Team, which plays a critical role in supporting internal employees with their technical needs and ensuring seamless business operations.
Deloitte is known for its inclusive and high-performance work culture, where employees are encouraged to think independently, take initiative, and continuously learn. The organization focuses heavily on rewards and recognition, ensuring that employees are acknowledged for their contributions and growth. This role is ideal for candidates who are passionate about technology, problem-solving, and delivering excellent customer service.
Work You Will Do
As a Technology Analyst, your primary responsibility will be to provide timely and effective technical support to Deloitte employees. You will handle issues related to software, hardware, and network systems through multiple communication channels. The goal is to ensure that users can perform their work efficiently without disruptions.
You will interact with users who are highly knowledgeable about technology, which means accuracy, clarity, and professionalism are extremely important. While many issues are expected to be resolved on the first interaction, some may require escalation to specialized teams. Why Join Deloitte?
- Strong learning culture with mentorship
- Access to DU: The Leadership Center in India (Hyderabad)
- Global exposure and collaboration
- Career growth opportunities
- Competitive benefits & well-being programs
Key Responsibilities
- Provide support through voice and non-voice channels such as calls, emails, chats, and service tickets.
- Diagnose and resolve issues related to application software, computer hardware, and operating systems.
- Log all incidents and service requests accurately in the CRM system and ensure proper tracking until resolution.
- Escalate complex issues to appropriate teams while maintaining ownership of the ticket.
- Stay updated with ongoing outages, system changes, and internal communications.
- Meet performance metrics such as customer satisfaction, first call resolution, and quality standards.
- Participate in training sessions, feedback programs, and continuous improvement initiatives.
- Identify knowledge gaps and contribute to updating internal documentation and knowledge base.
- Deliver a positive customer experience by understanding problems deeply and responding professionally.
Eligibility Criteria
- Bachelor’s degree in B.Sc, B.Com, BCA, B.Tech (Computer Science/Electronics), or other relevant non-engineering disciplines.
- Diploma holders can also apply.
- 0 to 4 years of experience in IT support or related roles.
Required Skills & Competencies
- Excellent communication skills (written, verbal, and listening).
- Strong analytical and problem-solving abilities.
- Ability to understand and explain technical concepts clearly.
- Basic knowledge of computer hardware and software systems.
- Familiarity with Microsoft Office tools (especially Outlook).
- Understanding of operating systems such as Windows 10 and macOS.
- Basic knowledge of networking and internet concepts.
- Ability to multitask and manage time effectively in a fast-paced environment.
- Self-motivated with a strong commitment to customer service excellence.
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