Understand the Job Role
Carefully read the job description and Understand the responsibilities, expectations, and required qualifications.
Match Your Skills:
Compare your skills and experience with the requirement of Job.If it Matches then go and apply for the role.
Check Your Eligibility:
Check if you meet the educational and experience criteria before applying to avoid the rejections.
Be Ready With Your Documents:
Update your resume and cover letter to align with the job. Highlight your most relevant skills and experiences to make your application better.
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𝗔𝗕𝗢𝗨𝗧 𝗖𝗔𝗣𝗚𝗘𝗠𝗜𝗡𝗜
Capgemini is a global leader in consulting, technology services, and digital transformation. With operations in more than 50 countries and a workforce of over 350,000 professionals worldwide, the company helps organizations accelerate their digital transformation journeys through innovation, cloud technologies, engineering services, data analytics, and business operations solutions.
Capgemini is recognized for its inclusive work culture, employee development programs, global opportunities, and commitment to continuous learning. The organization provides employees with access to cutting-edge technologies, industry-leading certifications, and exciting career growth opportunities.
Capgemini is currently hiring for the role of Non-Voice Customer Support Executive and is looking for candidates who possess strong written communication skills and a customer-first mindset.
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𝗝𝗢𝗕 𝗗𝗘𝗧𝗔𝗜𝗟𝗦
𝗖𝗼𝗺𝗽𝗮𝗻𝘆: Capgemini
𝗥𝗼𝗹𝗲: Non-Voice Customer Support Executive
𝗗𝗲𝘀𝗶𝗴𝗻𝗮𝘁𝗶𝗼𝗻: Webform CSR
𝗘𝘅𝗽𝗲𝗿𝗶𝗲𝗻𝗰𝗲: Freshers & Experienced
𝗘𝗺𝗽𝗹𝗼𝘆𝗺𝗲𝗻𝘁 𝗧𝘆𝗽𝗲: Permanent
𝗟𝗼𝗰𝗮𝘁𝗶𝗼𝗻: Kolkata
𝗣𝗼𝘀𝘁𝗲𝗱 𝗢𝗻: 02 June 2026
𝗥𝗲𝗳𝗲𝗿𝗲𝗻𝗰𝗲 𝗖𝗼𝗱𝗲: 481900
𝗗𝗼𝗺𝗮𝗶𝗻: Customer Support / Business Operations
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𝗔𝗕𝗢𝗨𝗧 𝗧𝗛𝗘 𝗥𝗢𝗟𝗘
As a Non-Voice Customer Support Executive, you will be responsible for handling customer concerns, complaints, service requests, and support queries received through webforms, emails, and other written communication channels.
The role focuses on providing timely, professional, and accurate resolutions while maintaining excellent customer satisfaction levels. Candidates will work closely with internal teams to investigate issues, coordinate resolutions, and ensure all customer requests are handled within defined timelines.
This opportunity is ideal for graduates looking to build a career in Customer Support, Operations, Business Services, Client Management, and Process Excellence.
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𝗘𝗟𝗜𝗚𝗜𝗕𝗜𝗟𝗜𝗧𝗬 𝗖𝗥𝗜𝗧𝗘𝗥𝗜𝗔
Educational Qualification
• Any Graduate
Experience
• Freshers Can Apply
• Experienced Candidates Can Also Apply
Additional Requirements
• Strong written English communication skills
• Good grammar and professional writing ability
• Good typing speed and accuracy
• Basic computer proficiency
• Customer-focused attitude
• Willingness to work in rotational shifts if required
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𝗞𝗘𝗬 𝗥𝗘𝗦𝗣𝗢𝗡𝗦𝗜𝗕𝗜𝗟𝗜𝗧𝗜𝗘𝗦
• Handle customer queries through webforms and email support channels
• Review customer concerns and provide accurate written responses
• Resolve customer issues within defined turnaround times
• Coordinate with internal departments for issue resolution
• Maintain records of customer interactions and resolutions
• Monitor and track support tickets until closure
• Escalate unresolved issues to appropriate teams
• Ensure compliance with company quality standards
• Identify recurring issues and share improvement suggestions
• Deliver excellent customer service experience
• Follow established support processes and guidelines
• Support customer satisfaction and operational excellence
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𝗦𝗞𝗜𝗟𝗟𝗦 𝗥𝗘𝗤𝗨𝗜𝗥𝗘𝗗
Technical & Functional Skills
• Written Communication
• Customer Issue Resolution
• Email Support Handling
• Process Adherence
• Documentation Skills
• Ticket Management
Soft Skills
• Attention to Detail
• Problem Solving
• Analytical Thinking
• Time Management
• Multitasking Ability
• Collaboration and Teamwork
• Professional Communication
• Customer-Centric Mindset
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𝗪𝗛𝗔𝗧 𝗬𝗢𝗨 𝗪𝗜𝗟𝗟 𝗚𝗔𝗜𝗡
Career Growth
Capgemini offers multiple internal career paths and opportunities for advancement across business and technology domains.
Learning Opportunities
Employees get access to one of the industry's largest learning platforms with more than 250,000 courses and certifications.
Professional Development
Receive guidance, mentorship, and support from experienced leaders and industry professionals.
Global Exposure
Work with international clients and global teams while developing valuable business and communication skills.
Inclusive Work Culture
Capgemini promotes diversity, inclusion, and a workplace where employees are valued for their unique perspectives.
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𝗘𝗠𝗣𝗟𝗢𝗬𝗘𝗘 𝗕𝗘𝗡𝗘𝗙𝗜𝗧𝗦
• Health and wellness programs
• Medical insurance benefits
• Telemedicine support
• Flexible work support programs
• Learning and certification opportunities
• Employee engagement activities
• Sports and wellness initiatives
• Career development programs
• Leadership mentoring opportunities
• Inclusive and collaborative work environment
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𝗦𝗘𝗟𝗘𝗖𝗧𝗜𝗢𝗡 𝗣𝗥𝗢𝗖𝗘𝗦𝗦
The hiring process may include:
Application Screening
Online Assessment (If Applicable)
HR Screening
Communication Evaluation
Operations/Manager Round
Final HR Discussion
Offer Release
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𝗪𝗛𝗬 𝗝𝗢𝗜𝗡 𝗖𝗔𝗣𝗚𝗘𝗠𝗜𝗡𝗜?
Global Brand
Build your career with one of the world's leading consulting and technology companies.
Learning Culture
Gain access to world-class learning resources and certifications.
Career Stability
Work in a permanent role with long-term growth opportunities.
Employee Wellbeing
Benefit from comprehensive wellness and healthcare programs.
Professional Environment
Collaborate with experienced professionals across multiple business functions.
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𝗙𝗔𝗤𝘀 | 𝗙𝗥𝗘𝗤𝗨𝗘𝗡𝗧𝗟𝗬 𝗔𝗦𝗞𝗘𝗗 𝗤𝗨𝗘𝗦𝗧𝗜𝗢𝗡𝗦
Can freshers apply?
Yes. Fresh graduates are eligible to apply.
What is the job location?
Kolkata.
Is this a voice process?
No. This is a Non-Voice Customer Support role.
What channels will be handled?
Webforms, emails, and other written support channels.
Is prior customer support experience mandatory?
No. Freshers can apply, although relevant experience can be an added advantage.
What skills are important for this role?
Written communication, attention to detail, problem-solving, and customer service skills.
Is this a permanent role?
Yes. This is a permanent opportunity with Capgemini.
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𝗔𝗣𝗣𝗟𝗬 𝗡𝗢𝗪
Graduates looking to start their careers in Customer Support, Email Support, Business Operations, Client Services, and Non-Voice Processes should not miss this opportunity. Capgemini offers an excellent platform to learn, grow, and build a successful professional career in a globally recognized organization.
Apply now and begin your career journey with Capgemini.
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