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Sutherland has announced a hiring opportunity for the position of Associate / Sr. Associate – Referral in Chennai, Tamil Nadu. This opportunity is open to 2025 pass-out graduates from multiple educational backgrounds, including Arts, Science, Commerce, Engineering, Pharmacy, MBA and MCA. Candidates who are looking for fresher opportunities in customer service, business process operations, email support, chat support and customer experience can consider applying for this role.
The position is based in Chennai, Tamil Nadu, and the work arrangement mentioned for this opening is Brick and Mortar, meaning candidates are expected to work from the office. The role requires candidates to interact with customers through different communication channels and provide timely solutions to their questions, requests and concerns.
About Sutherland
Sutherland is a global organization that works across areas including artificial intelligence, automation, cloud engineering, advanced analytics and business process services. The company works with organizations across different industries to improve customer experiences and business operations through technology and process expertise.
Sutherland describes its work as combining human expertise with artificial intelligence and advanced technology to help businesses improve their operations and customer experiences. The organization has developed technology solutions and services across multiple business areas and operates with teams across different locations.
This opening provides eligible graduates with an opportunity to begin their professional career in a customer-focused business process environment while developing communication, analytical and operational skills.
About the Associate / Sr. Associate Role
As an Associate / Sr. Associate, the selected candidate will be responsible for providing an excellent customer experience by responding to customer requests and inquiries through channels such as email, chat and social media.
The primary focus of the position is to understand the customer's concern, provide an appropriate resolution and ensure that customer questions are answered within the required time. Candidates are expected to follow the defined processes and maintain the quality standards established for the program.
The position can involve handling different types of customer interactions depending on the assigned process. Candidates should therefore be comfortable communicating professionally with customers and working according to established procedures.
The role also requires employees to work toward monthly goals related to Customer Satisfaction and Productivity. Candidates will need to maintain the required performance standards while ensuring that customer issues are handled accurately and efficiently.
Responsibilities
The selected candidates will be responsible for resolving customer requests and inquiries received through email, chat or social media. They will need to understand the customer's concern and provide an appropriate response while following the guidelines of the assigned process.
Employees will also be expected to achieve the required contact center statistics and Service Level Agreement (SLA) targets. Meeting these metrics is an important part of the role because customer service operations are generally measured through productivity, quality, response time and customer satisfaction.
Candidates will need to strictly follow the company's non-disclosure agreement and data security policies while handling customer information. Maintaining confidentiality and protecting customer and company data will be an important responsibility.
The role also requires employees to complete mandatory upskilling programs and e-courses associated with the assigned program. Candidates may receive regular training to improve their product knowledge, communication abilities and process understanding.
Employees will also participate in coaching sessions and are expected to implement the feedback provided by their supervisors or trainers. Continuous improvement in performance and adherence to process guidelines will be expected.
Another important responsibility is maintaining 100% schedule adherence and avoiding unnecessary absenteeism. Candidates are expected to follow their assigned schedules and positively contribute toward reducing program shrinkage.
Eligibility Criteria
Sutherland has specified that candidates from any full-time undergraduate or postgraduate degree can apply for this position.
Eligible educational backgrounds include Arts, Science, Commerce, Engineering, Pharmacy, MBA and MCA. The opening is specifically mentioned for 2025 pass-out candidates.
Candidates should carefully verify their graduation year and educational qualification before applying because meeting the specified eligibility requirements is important during the recruitment process.
The company is looking for candidates who have good communication skills and are comfortable interacting with customers. Strong English communication will be particularly important because the position involves responding to customer inquiries through different communication channels.
Skills Required
Candidates applying for this role should have excellent verbal and written English communication skills. Since the position involves customer interaction, applicants should be able to understand customer concerns and communicate solutions clearly and professionally.
Good analytical and typing skills are also required. Candidates may need to work with multiple systems while communicating with customers, so accuracy and attention to detail can be important for performing the role effectively.
Applicants should also be flexible to work in different shifts, including night shifts. Customer service operations can function according to business requirements, and candidates should therefore be comfortable working according to the assigned schedule.
Work Location
The job location for this opening is Chennai, Tamil Nadu.
The work arrangement is Brick and Mortar, so candidates should be prepared to work from the office rather than expecting a permanent work-from-home arrangement.
One of the important location requirements mentioned by Sutherland is that candidates must reside within a 25 km radius of the company's office.
Therefore, candidates who are currently located in or around Chennai and can meet this distance requirement may find this opportunity more suitable.
Job Details
Company: Sutherland
Job Title: Associate / Sr. Associate – Referral
Job ID: REF44791W
Location: Chennai, Tamil Nadu
Work Type: Brick and Mortar
Employment Type: Full Time
Eligible Batch: 2025 Passouts
Qualification: Any Full-Time UG/PG Graduate
Eligible Streams: Arts, Science, Commerce, Engineering, Pharmacy, MBA, MCA
Experience: Suitable for eligible graduates
Shift: Flexible shifts, including night shifts
Date Published: July 23, 2026
Important Points Before Applying
Candidates should make sure that they meet the educational and batch requirements before submitting their application. The position is specifically mentioned for 2025 pass-out candidates, and applicants should have completed a full-time UG or PG program.
Candidates should also consider the location requirement because the company states that applicants must reside within a 25 km radius of the office.
Since the role involves customer communication, applicants should be comfortable using English in both written and verbal communication. Candidates should also be prepared for shift-based work, including night shifts.
Applicants should keep an updated resume ready and ensure that the information provided during the application process is accurate.
Recruitment Safety
Sutherland has clearly stated that it never requests payment or favors in exchange for job opportunities. Candidates should never pay money to an individual or agency claiming to guarantee a Sutherland job.
If you receive suspicious recruitment communication asking for money, banking information or other sensitive details in exchange for employment, verify the information through official Sutherland channels before proceeding.
The official job listing provides TAHelpdesk@Sutherlandglobal.com for reporting suspicious recruitment activity.
How to Apply
Interested and eligible candidates can apply online through the application link provided for the Sutherland Associate / Sr. Associate opportunity.
Before applying, candidates should carefully check the eligibility requirements, especially the 2025 graduation requirement, educational qualification, English communication skills, shift flexibility and Chennai location requirement.
After opening the application page, complete the required details and submit the application according to the instructions provided by Sutherland. Candidates should ensure that the information submitted in the application matches their educational and personal documents.
Applications should be submitted through the official recruitment process, and candidates should avoid unofficial recruiters or individuals requesting payment for job opportunities.
Why Freshers Can Consider This Opportunity
For graduates looking to start their careers in the customer service and business process industry, this role can provide exposure to real customer interactions and operational processes.
The position can help candidates develop professional communication, customer handling, analytical thinking, typing, problem-solving and process-management skills. Candidates will also receive opportunities to participate in training, coaching and upskilling activities as part of the assigned program.
The experience gained in this type of role can be useful for candidates who want to explore careers in customer support, business operations, service operations, technical support, process management and related areas.
Candidates should nevertheless review the complete official job description and determine whether the work environment, location, shift requirements and responsibilities match their career expectations before applying.
Final Words
Sutherland's Associate / Sr. Associate – Referral opening is an opportunity for 2025 graduates from Arts, Science, Commerce, Engineering, Pharmacy, MBA and MCA backgrounds who are interested in starting their careers in customer service and business process operations.
The position is based in Chennai and requires candidates to work from the office. Strong English communication, analytical ability, typing skills and flexibility to work in shifts are important requirements for the role.
If you meet the eligibility criteria and are comfortable with the Chennai location and shift requirements, you can proceed with the application through the official recruitment link.
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