Understand the Job Role
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Match Your Skills:
Compare your skills and experience with the requirement of Job.If it Matches then go and apply for the role.
Check Your Eligibility:
Check if you meet the educational and experience criteria before applying to avoid the rejections.
Be Ready With Your Documents:
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About CGI:
CGI Inc., founded in 1976, is one of the largest independent IT and business consulting services firms in the world. Headquartered in Canada, CGI has over 91,000 professionals serving clients across more than 400 locations globally.
CGI delivers end-to-end services in IT consulting, systems integration, application development, cybersecurity, and infrastructure management. The firm works across diverse industries including banking, telecom, government, healthcare, retail, and education, providing scalable and secure technology solutions.
At CGI, ownership is at the core. Employees are empowered to contribute actively to the company’s success and share in its growth. If you're ready to shape the future of technology and build a career with global impact, CGI is the place to start.
Job Overview
- Company: CGI
- Role: Service Desk Associate / IT Helpdesk (L1 Support)
- Category: Service Desk / End User Services
- Employment Type: Full Time
- Work Location: Bangalore / Pune
- Work Mode: Work From Office (WFO)
- Shifts: Rotational shifts including night shifts
- Position ID: J0226-1622
Education & Eligibility
- Degree: B.Sc. Computer Science / BCA / B.Tech
- Year of Passing: 2023, 2024, 2025
- Minimum 60% throughout academics (10th, 12th & UG)
- No active backlogs
-
Strong academic record and willingness to learn
Job Summary
CGI is hiring energetic and customer-focused fresh graduates to join their Service Desk team. This role involves providing Level-1 IT support to end users, troubleshooting technical issues, and ensuring smooth IT operations across the organization.
Key Responsibilities
- Act as the first point of contact for IT-related queries via phone, email, chat, or ticketing tools
- Provide L1 troubleshooting for hardware, software, network, email, VPN, and application issues
- Perform password resets, account unlocks, and user access support
- Log and track incidents in the ticketing system and ensure timely closure as per SLA
- Escalate unresolved issues to L2/L3 teams
- Document resolutions and update knowledge base
- Deliver excellent customer service with clear communication
Required Skills
- Good understanding of computer fundamentals, operating systems, networking basics, and MS Office
- Basic knowledge of Windows troubleshooting and system configuration
- Strong verbal and written communication skills
- Good analytical and problem-solving abilities
- Ability to work in a fast-paced environment
- Willingness to work in 24/7 rotational shifts
Additional Benefits
- Immediate joiners preferred
- Training & certification opportunities (ITIL, MS365, ServiceNow basics)
- Health insurance and corporate benefits
- Growth opportunities in IT Support & Infrastructure teams
Why Join CGI?
- Ownership-driven culture
- Global exposure and innovation opportunities
- Strong career growth support
- One of the largest IT and business consulting firms worldwide
How to Apply
Interested and eligible candidates can apply online here through registration link.
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