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𝗔𝗕𝗢𝗨𝗧 𝗭𝗢𝗛𝗢
Zoho is one of India’s leading technology companies known for building world-class software products used by millions of users globally. The company offers a strong learning environment, excellent career growth opportunities, and exposure to real-time customer and technical support operations.
Zoho is now hiring Technical Support Engineers for multiple locations across Tamil Nadu. This is an excellent opportunity for freshers and experienced candidates looking to build a successful career in the IT and customer support industry.
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𝗝𝗢𝗕 𝗥𝗢𝗟𝗘
𝗣𝗼𝘀𝗶𝘁𝗶𝗼𝗻: Technical Support Engineer
𝗝𝗼𝗯 𝗧𝘆𝗽𝗲: Full Time
𝗜𝗻𝗱𝘂𝘀𝘁𝗿𝘆: Technology
𝗪𝗼𝗿𝗸 𝗠𝗼𝗱𝗲: Work From Office
𝗦𝗵𝗶𝗳𝘁: Night Shift / Rotational Shift
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𝗝𝗢𝗕 𝗟𝗢𝗖𝗔𝗧𝗜𝗢𝗡𝗦
• Chennai
• Salem
• Coimbatore
• Tirunelveli
Candidates should be flexible to work from any of the above locations based on business requirements.
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𝗔𝗕𝗢𝗨𝗧 𝗧𝗛𝗘 𝗥𝗢𝗟𝗘
As a Technical Support Engineer at Zoho, you will interact with domestic and international customers and help them resolve product-related and technical issues through voice-based support.
The role requires excellent communication skills, patience, troubleshooting abilities, and customer-handling skills. Candidates will work closely with internal technical teams to ensure faster issue resolution and provide a smooth support experience to customers.
This position is ideal for candidates who enjoy solving problems, communicating with people, and learning about software products and technologies.
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𝗞𝗘𝗬 𝗥𝗘𝗦𝗣𝗢𝗡𝗦𝗜𝗕𝗜𝗟𝗜𝗧𝗜𝗘𝗦
• Provide voice-based support to international and domestic customers
• Handle inbound and outbound customer interactions professionally
• Understand customer issues and provide accurate troubleshooting support
• Ensure customer satisfaction through first-time resolution
• Build rapport with customers using clear and confident communication
• Coordinate with technical teams to escalate and resolve complex issues
• Maintain records of customer interactions and support activities
• Identify gaps in support/help modules and share feedback with content teams
• Deliver high-quality support while maintaining productivity standards
• Stay updated with product knowledge and technical processes
• Handle customer concerns patiently and professionally
• Follow company guidelines and support quality standards during interactions
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𝗦𝗞𝗜𝗟𝗟𝗦 𝗥𝗘𝗤𝗨𝗜𝗥𝗘𝗗
• Excellent verbal and written communication skills
• Strong problem-solving and analytical abilities
• Good customer relationship management skills
• Basic understanding of technical troubleshooting concepts
• Ability to multitask and work in a fast-paced environment
• Team collaboration and coordination skills
• Willingness to learn new technologies and support tools
• Positive attitude and professional communication
• Ability to work night shifts and rotational schedules
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𝗘𝗟𝗜𝗚𝗜𝗕𝗜𝗟𝗜𝗧𝗬 𝗖𝗥𝗜𝗧𝗘𝗥𝗜𝗔
• Freshers and experienced candidates can apply
• Candidates from any graduation background are eligible
• Good communication skills are mandatory
• Candidates should be flexible with work timings
• Immediate joiners may get preference
• Passion for customer support and technical troubleshooting is preferred
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𝗪𝗛𝗬 𝗝𝗢𝗜𝗡 𝗭𝗢𝗛𝗢?
• Opportunity to work with one of India’s top software companies
• Exposure to international customer support operations
• Learn real-time troubleshooting and customer management skills
• Strong career growth opportunities in technical support and IT services
• Professional work culture and collaborative environment
• Great learning platform for freshers entering the IT industry
• Improve communication, technical, and analytical skills
• Work with experienced technical and product teams
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𝗙𝗔𝗤𝘀 | 𝗙𝗥𝗘𝗤𝗨𝗘𝗡𝗧𝗟𝗬 𝗔𝗦𝗞𝗘𝗗 𝗤𝗨𝗘𝗦𝗧𝗜𝗢𝗡𝗦
Is this role open for freshers?
Yes. Freshers with strong communication and problem-solving skills are encouraged to apply.
What type of process is this?
This is a voice-based technical support role involving inbound and outbound customer interactions.
Is work from home available?
No, this is primarily a work-from-office role.
Are night shifts mandatory?
Yes. Candidates should be comfortable working rotational and night shifts based on business requirements.
Which locations are hiring for this role?
Openings are available in Chennai, Salem, Coimbatore, and Tirunelveli.
What skills are most important for this role?
Communication skills, customer handling abilities, troubleshooting knowledge, and adaptability are highly important.
Can non-technical graduates apply?
Yes, candidates from different educational backgrounds with good communication skills can apply.
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𝗔𝗣𝗣𝗟𝗬 𝗡𝗢𝗪
Candidates looking to start or grow their careers in Technical Support, IT Services, and Customer Operations should not miss this opportunity. Zoho offers an excellent platform to learn, grow, and work in a professional technology-driven environment.
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