Understand the Job Role
Carefully read the job description and Understand the responsibilities, expectations, and required qualifications.
Match Your Skills:
Compare your skills and experience with the requirement of Job.If it Matches then go and apply for the role.
Check Your Eligibility:
Check if you meet the educational and experience criteria before applying to avoid the rejections.
Be Ready With Your Documents:
Update your resume and cover letter to align with the job. Highlight your most relevant skills and experiences to make your application better.
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𝗔𝗕𝗢𝗨𝗧 𝗛𝗖𝗟𝗧𝗘𝗖𝗛
HCLTech is one of the world's leading technology companies, helping enterprises accelerate digital transformation through innovative IT services, engineering solutions, cloud computing, cybersecurity, artificial intelligence, and business process services.
With a global presence across multiple countries and a workforce of over 220,000 professionals, HCLTech serves clients across industries including banking, healthcare, manufacturing, telecommunications, retail, and technology. The company is known for providing excellent learning opportunities, career growth, and exposure to global projects.
HCLTech is now hiring Graduate Trainees for its Global Service Desk team and is looking for enthusiastic graduates who are eager to start their professional careers in the IT services industry.
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𝗝𝗢𝗕 𝗗𝗘𝗧𝗔𝗜𝗟𝗦
𝗖𝗼𝗺𝗽𝗮𝗻𝘆: HCLTech
𝗥𝗼𝗹𝗲: Graduate Trainee
𝗗𝗼𝗺𝗮𝗶𝗻: Global Service Desk
𝗘𝗹𝗶𝗴𝗶𝗯𝗹𝗲 𝗕𝗮𝘁𝗰𝗵𝗲𝘀: 2024, 2025 & 2026
𝗤𝘂𝗮𝗹𝗶𝗳𝗶𝗰𝗮𝘁𝗶𝗼𝗻: Any Graduate
𝗘𝘅𝗽𝗲𝗿𝗶𝗲𝗻𝗰𝗲: Freshers
𝗝𝗼𝗯 𝗟𝗼𝗰𝗮𝘁𝗶𝗼𝗻𝘀: Lucknow, Nagpur, Madurai, Vijayawada
𝗘𝗺𝗽𝗹𝗼𝘆𝗺𝗲𝗻𝘁 𝗧𝘆𝗽𝗲: Full Time
𝗖𝗧𝗖: As per HCLTech Standard Compensation Grid
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𝗔𝗕𝗢𝗨𝗧 𝗧𝗛𝗘 𝗥𝗢𝗟𝗘
The Global Service Desk team acts as the first point of contact for customers and end users seeking technical assistance and IT support. As a Graduate Trainee, you will be responsible for handling user queries, troubleshooting technical issues, and ensuring timely resolution of incidents while maintaining high levels of customer satisfaction.
This role provides an excellent opportunity for fresh graduates to build strong foundations in IT support, infrastructure services, customer handling, incident management, and enterprise technology operations.
Candidates will receive professional training and gain exposure to real-world IT service management processes used by global organizations.
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𝗘𝗟𝗜𝗚𝗜𝗕𝗜𝗟𝗜𝗧𝗬 𝗖𝗥𝗜𝗧𝗘𝗥𝗜𝗔
Educational Qualification
• Any Bachelor's Degree
Eligible Batches
• 2024 Graduates
• 2025 Graduates
• 2026 Graduates
Experience
• Freshers can apply
Academic Criteria
• Minimum 60% and above as per HCLTech eligibility guidelines
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𝗞𝗘𝗬 𝗥𝗘𝗦𝗣𝗢𝗡𝗦𝗜𝗕𝗜𝗟𝗜𝗧𝗜𝗘𝗦
• Provide first-level technical support to users
• Handle IT-related incidents and service requests
• Troubleshoot software, hardware, and system issues
• Maintain high customer satisfaction standards
• Escalate unresolved issues to relevant technical teams
• Document incidents and resolutions accurately
• Follow IT service management processes and guidelines
• Coordinate with internal teams to ensure timely issue resolution
• Monitor and track support tickets
• Deliver professional customer service and technical assistance
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𝗦𝗞𝗜𝗟𝗟𝗦 𝗥𝗘𝗤𝗨𝗜𝗥𝗘𝗗
• Good verbal and written communication skills
• Customer service orientation
• Problem-solving abilities
• Analytical thinking
• Basic computer and technical knowledge
• Adaptability and willingness to learn
• Team collaboration skills
• Time management abilities
• Professional attitude and work ethic
• Ability to work in a fast-paced environment
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𝗦𝗔𝗟𝗔𝗥𝗬 & 𝗕𝗘𝗡𝗘𝗙𝗜𝗧𝗦
Compensation
• CTC as per HCLTech standard salary structure
Additional Benefits
• Professional training and development
• Exposure to global IT support operations
• Career growth opportunities
• Learning and certification support
• Opportunity to work with a leading multinational technology company
• Hands-on experience with enterprise IT systems and tools
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𝗦𝗘𝗥𝗩𝗜𝗖𝗘 𝗔𝗚𝗥𝗘𝗘𝗠𝗘𝗡𝗧
Bond Details
• Service Agreement Duration: 12 Months
• Bond Amount: ₹50,000
Candidates leaving the organization before completing the mandatory service period will be required to pay ₹50,000 as per company policy.
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𝗪𝗛𝗬 𝗝𝗢𝗜𝗡 𝗛𝗖𝗟𝗧𝗘𝗖𝗛?
Global Exposure
Work with clients and technologies used by leading enterprises worldwide.
Career Growth
Build a strong foundation in IT services, technical support, and enterprise operations.
Learning Opportunities
Gain exposure to industry-standard tools, processes, and technologies.
Strong Brand Value
Begin your career with one of the world's most recognized technology organizations.
Professional Development
Receive training, mentorship, and continuous learning opportunities.
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𝗙𝗔𝗤𝘀 | 𝗙𝗥𝗘𝗤𝗨𝗘𝗡𝗧𝗟𝗬 𝗔𝗦𝗞𝗘𝗗 𝗤𝗨𝗘𝗦𝗧𝗜𝗢𝗡𝗦
Which batches are eligible?
2024, 2025, and 2026 graduates can apply.
Who can apply?
Any graduate meeting the eligibility criteria.
Is prior experience required?
No. This opportunity is specifically for freshers.
What are the job locations?
Lucknow, Nagpur, Madurai, and Vijayawada.
Is there any service agreement?
Yes. A 12-month service agreement is applicable.
What is the bond amount?
₹50,000 if the candidate leaves before completing 12 months.
What is the role offered?
Graduate Trainee – Global Service Desk.
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𝗔𝗣𝗣𝗟𝗬 𝗡𝗢𝗪
Fresh graduates looking to start their careers in IT Support, Service Desk Operations, Technical Support, Infrastructure Services, and Enterprise Technology should not miss this opportunity. HCLTech offers excellent career growth, learning opportunities, and exposure to global technology operations.
Apply now and kickstart your professional journey with HCLTech.
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