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Amazon has officially announced recruitment for the SPS Associate (Selling Partner Support Associate) role under its Seller Partner Support (SPS) team. This is an excellent opportunity for graduates who are looking to build a career with one of the world's leading technology companies. The position is based in Hyderabad (Virtual), allowing candidates to work remotely while supporting Amazon's global marketplace sellers.
As a Selling Partner Support Associate, you will act as the primary point of contact between Amazon and its Selling Partners. You will resolve seller queries through phone, chat, and email while ensuring an exceptional customer experience. Candidates with strong communication skills, problem-solving abilities, and customer-centric thinking are encouraged to apply. Fresh graduates meeting the eligibility criteria can also apply, while candidates with prior customer service experience will have an added advantage.
Company Name
Amazon
Job Role
SPS Associate (Selling Partner Support Associate)
Job ID
10475618
Job Category
Seller Partner Support (SPS)
Employment Type
Full-Time
Job Location
Hyderabad (Virtual), Telangana, India
Candidates should be willing to work remotely and follow Amazon's work requirements.
Educational Qualification
Any Graduate
Freshers can apply.
Experienced candidates are also eligible.
Experience Required
Freshers
Candidates with 1+ year of experience in customer service or B2B support are preferred.
Salary
Salary will be offered according to Amazon's internal compensation structure based on the candidate's qualifications, experience, and interview performance.
Eligibility Criteria
Bachelor's Degree in any discipline.
Excellent verbal and written communication skills in English.
Ability to read, write, and speak English fluently.
Good knowledge of Windows Operating System.
Working knowledge of Microsoft Word, Excel, and Outlook.
Minimum typing speed of 30 WPM with at least 93% accuracy.
Willingness to work rotational shifts, weekends, holidays, and night shifts.
Ability to work in a fast-paced customer support environment.
Roles & Responsibilities
As an SPS Associate, you will:
Serve as the primary contact for Amazon Selling Partners.
Resolve seller queries through phone, email, and chat support.
Investigate and resolve operational issues efficiently.
Deliver excellent customer service while maintaining high-quality standards.
Build trust and maintain positive relationships with Selling Partners.
Understand seller concerns through active listening and provide appropriate solutions.
Handle multiple communication channels simultaneously.
Meet productivity, quality, and service-level targets.
Follow Amazon's security, confidentiality, and compliance policies.
Analyze issues using logical reasoning and data interpretation.
Collaborate with internal teams to resolve complex seller issues.
Contribute ideas for process improvements and operational excellence.
Maintain professionalism while working in a dynamic support environment.
Required Skills
Strong communication skills.
Excellent customer handling abilities.
Critical thinking and analytical skills.
Good decision-making capability.
Ability to multitask effectively.
Strong interpersonal skills.
Time management skills.
Basic computer proficiency.
MS Office knowledge.
Typing speed of 30 WPM with 93% accuracy.
Ability to work independently and within a team.
Preferred Skills
Experience in B2B customer support.
Experience in contact center operations.
Understanding of e-commerce and online retail.
Knowledge of seller support processes.
Work Schedule
Candidates should be comfortable working:
Rotational Shifts
Night Shifts
Weekends
Public Holidays
Variable Weekly Offs
Selection Process
Online Application
Resume Screening
Online Assessment (if applicable)
Virtual Interview
HR Discussion
Final Offer
Documents Required
Updated Resume
Passport-size Photograph
Aadhaar Card
PAN Card (if available)
Graduation Certificates
Government-issued ID Proof
Valid Email ID
Mobile Number
Why Join Amazon?
Amazon offers one of the best career opportunities for fresh graduates and experienced professionals looking to grow in customer support and e-commerce operations. Employees receive world-class training, opportunities to work with global teams, exposure to advanced technologies, competitive compensation, and excellent career growth. Working in Seller Partner Support allows candidates to develop communication, analytical, and problem-solving skills while supporting millions of businesses selling on Amazon's marketplace.
How to Apply?
Interested and eligible candidates can apply online through Amazon Careers by submitting their application before the position closes. Ensure that your resume is updated and highlights your communication skills, technical knowledge, and customer service experience (if any). Candidates meeting the eligibility criteria will be contacted for the next stages of the recruitment process.
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