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HCLTech has officially started hiring fresh graduates for the Graduate Trainee – Global Service Desk role. This is an excellent opportunity for candidates from the 2024, 2025, and 2026 graduating batches who are looking to start their IT career with one of India's leading multinational technology companies. If you have completed your undergraduate degree and meet the required eligibility criteria, you can apply for this opportunity and begin your professional journey with HCLTech.
The selected candidates will work in the Global Service Desk team, where they will provide technical support to customers, resolve IT-related issues, and ensure smooth business operations. Freshers will receive training and gain exposure to enterprise technologies while working in a professional corporate environment.
Company Name
HCLTech
Job Role
Graduate Trainee – Global Service Desk
Job Type
Full-Time
Job Location
Lucknow
Nagpur
Madurai
Vijayawada
Candidates should be willing to relocate to any of the above locations based on business requirements.
Eligibility Criteria
Any Undergraduate Graduate (Freshers)
Graduation Passing Year: 2024, 2025, or 2026
Candidates should have 60% or above in academics as per HCLTech eligibility guidelines.
Good communication skills are preferred.
Basic knowledge of computer systems, networking, and operating systems is an added advantage.
Candidates must be flexible to work in rotational shifts if required.
Educational Qualification
Any UG Degree
Fresh Graduates from recognized universities are eligible to apply.
Salary
The salary package (CTC) will be offered according to the standard HCLTech compensation structure, based on eligibility criteria and company policies.
Roles & Responsibilities
Provide first-level technical support to global customers.
Diagnose and troubleshoot hardware, software, and network-related issues.
Resolve customer queries through phone, email, or chat.
Log incidents and service requests accurately.
Escalate unresolved issues to higher support teams whenever necessary.
Ensure timely resolution of customer issues while maintaining service quality.
Follow ITIL processes and organizational guidelines.
Maintain proper documentation of incidents and resolutions.
Deliver excellent customer service and maintain professional communication.
Work collaboratively with different technical teams to resolve complex issues.
Required Skills
Excellent verbal and written communication skills.
Good analytical and problem-solving abilities.
Basic understanding of Windows operating systems and Microsoft Office.
Basic networking knowledge will be beneficial.
Ability to work under pressure and manage multiple tasks.
Willingness to work in rotational shifts and different locations.
Teamwork and customer-focused attitude.
Service Agreement
Candidates selected for this role must sign a 12-month service agreement. If a candidate leaves the organization before completing the service period, a ₹50,000 service agreement amount will be applicable as per HCLTech policy.
Selection Process
Online Registration
Application Screening
Assessment/Test (if applicable)
Interview Round(s)
HR Discussion
Final Offer
Documents Required
Updated Resume
Passport Size Photograph
Aadhaar Card
PAN Card (if available)
10th and 12th Marksheets
Graduation Marksheets
Degree Certificate/Provisional Certificate
Valid Email ID and Mobile Number
Registration Details
While filling out the registration form, candidates will be required to provide:
Preferred Job Location
HCLTech Application Number
Personal Details
Contact Information
Academic Details
Category
Permanent Address
Declaration of Eligibility
Ensure that all information submitted is accurate and matches your official documents to avoid disqualification during the recruitment process.
Why Join HCLTech?
HCLTech is one of the world's leading IT services companies, offering excellent learning opportunities, structured training programs, global exposure, career growth, and the chance to work with enterprise clients across multiple industries. Fresh graduates joining the Global Service Desk team will gain valuable experience in technical support, IT operations, and customer service, providing a strong foundation for long-term career growth in the IT industry.
How to Apply?
Interested and eligible candidates can complete the HCLTech Graduate Trainee registration form by providing the required personal and academic details. Carefully read the eligibility criteria, service agreement, and other instructions before submitting the application.
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