Understand the Job Role
Carefully read the job description and Understand the responsibilities, expectations, and required qualifications.
Match Your Skills:
Compare your skills and experience with the requirement of Job.If it Matches then go and apply for the role.
Check Your Eligibility:
Check if you meet the educational and experience criteria before applying to avoid the rejections.
Be Ready With Your Documents:
Update your resume and cover letter to align with the job. Highlight your most relevant skills and experiences to make your application better.
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𝗔𝗕𝗢𝗨𝗧 𝗦𝗔𝗟𝗘𝗦𝗙𝗢𝗥𝗖𝗘
Salesforce is the world's leading AI-powered Customer Relationship Management (CRM) company, helping businesses transform customer experiences through cloud computing, artificial intelligence, automation, and enterprise software solutions. Serving organizations across industries worldwide, Salesforce is recognized for innovation, employee growth, and an inclusive work culture.
Through its Futureforce University Recruiting Program, Salesforce provides fresh graduates with real-world project experience, mentorship, technical learning opportunities, and global exposure. Employees work alongside experienced professionals while building strong technical and customer support skills.
Salesforce is currently hiring Associate Technical Support Engineers for its Technical Support Engineering team in Bangalore.
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𝗝𝗢𝗕 𝗗𝗘𝗧𝗔𝗜𝗟𝗦
Company: Salesforce
Role: Associate Technical Support Engineer
Experience: 0–2 Years
Qualification: BE / BTech / MCA
Location: Bangalore
Work Mode: Office Flexible
Employment Type: Full-Time
Department: Customer Success – Technical Support Engineering
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𝗔𝗕𝗢𝗨𝗧 𝗧𝗛𝗘 𝗥𝗢𝗟𝗘
As an Associate Technical Support Engineer, you will provide technical assistance to Salesforce customers by diagnosing and resolving product issues. You will work closely with senior engineers, troubleshoot software problems, reproduce customer-reported issues, and contribute to knowledge base articles.
This role is ideal for fresh graduates who are passionate about customer support, cloud technologies, software troubleshooting, and enterprise applications while working in a fast-paced global environment.
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𝗘𝗟𝗜𝗚𝗜𝗕𝗜𝗟𝗜𝗧𝗬 𝗖𝗥𝗜𝗧𝗘𝗥𝗜𝗔
Educational Qualification
• BE / BTech / MCA
Experience
• Freshers can apply
• 0–2 Years of experience
Additional Requirements
• Strong Computer Science fundamentals
• Excellent communication skills
• Good analytical and problem-solving abilities
• Passion for learning new technologies
• Customer-first mindset
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𝗞𝗘𝗬 𝗥𝗘𝗦𝗣𝗢𝗡𝗦𝗜𝗕𝗜𝗟𝗜𝗧𝗜𝗘𝗦
• Respond to customer support cases and technical queries
• Diagnose and troubleshoot product issues
• Resolve configuration and integration problems
• Escalate complex technical issues to senior engineers
• Reproduce customer issues in testing environments
• Prepare clear bug reports for engineering teams
• Document solutions and contribute to knowledge base articles
• Collaborate with internal teams for issue resolution
• Ensure high customer satisfaction through timely support
• Maintain accurate technical documentation
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𝗦𝗞𝗜𝗟𝗟𝗦 𝗥𝗘𝗤𝗨𝗜𝗥𝗘𝗗
• Strong analytical and troubleshooting skills
• Excellent written and verbal communication
• Customer support and problem-solving abilities
• Knowledge of Java, C++, Python, or Bash (Preferred)
• Basic understanding of HTML, CSS, JavaScript
• Knowledge of REST APIs, Networking, DNS, and Databases
• Understanding of Cloud Technologies
• Object-Oriented Programming (OOP) fundamentals
• Ability to learn new technologies quickly
• Team collaboration and adaptability
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𝗣𝗥𝗘𝗙𝗘𝗥𝗥𝗘𝗗 𝗦𝗞𝗜𝗟𝗟𝗦
• Knowledge of Salesforce/Informatica products
• Experience with React, Angular, or Vue.js
• Basic understanding of SQL and Cloud Platforms
• Familiarity with AI coding assistants such as GitHub Copilot, Cursor, Claude Code, or Gemini
• Knowledge of APIs and Software Debugging
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𝗪𝗛𝗬 𝗝𝗢𝗜𝗡 𝗦𝗔𝗟𝗘𝗦𝗙𝗢𝗥𝗖𝗘?
Global Technology Leader
Join one of the world's top cloud and AI companies.
Learning & Mentorship
Gain hands-on experience through the Futureforce University Recruiting Program with mentorship from experienced engineers.
Career Growth
Build expertise in enterprise technical support, cloud technologies, and customer success.
Innovative Work Environment
Work on cutting-edge AI and cloud technologies while supporting global customers.
Professional Development
Access continuous learning programs, technical certifications, and career advancement opportunities.
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𝗙𝗔𝗤𝘀 | 𝗙𝗥𝗘𝗤𝗨𝗘𝗡𝗧𝗟𝗬 𝗔𝗦𝗞𝗘𝗗 𝗤𝗨𝗘𝗦𝗧𝗜𝗢𝗡𝗦
Who can apply?
BE, BTech, and MCA graduates.
Is this a fresher opportunity?
Yes. Freshers and candidates with up to 2 years of experience are eligible.
What is the job role?
Associate Technical Support Engineer.
Where is the job location?
Bangalore.
What department will I work in?
Customer Success – Technical Support Engineering.
What skills are preferred?
Programming fundamentals, networking, databases, cloud technologies, APIs, troubleshooting, and communication skills.
Is prior technical support experience mandatory?
No. Fresh graduates with strong technical fundamentals are encouraged to apply.
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𝗔𝗣𝗣𝗟𝗬 𝗡𝗢𝗪
If you're a BE, BTech, or MCA graduate looking to build your career in Technical Support, Cloud Computing, Enterprise Software, Customer Success, and AI-driven technologies, this is an excellent opportunity to join Salesforce.
Apply now and begin your professional journey with one of the world's leading cloud technology companies.
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