Understand the Job Role
Carefully read the job description and Understand the responsibilities, expectations, and required qualifications.
Match Your Skills:
Compare your skills and experience with the requirement of Job.If it Matches then go and apply for the role.
Check Your Eligibility:
Check if you meet the educational and experience criteria before applying to avoid the rejections.
Be Ready With Your Documents:
Update your resume and cover letter to align with the job. Highlight your most relevant skills and experiences to make your application better.
━━━━━━━━━━━━━━━━━━━━━━━
𝗔𝗕𝗢𝗨𝗧 𝗦𝗨𝗧𝗛𝗘𝗥𝗟𝗔𝗡𝗗
Sutherland is a global leader in business process transformation, customer experience management, artificial intelligence, automation, cloud engineering, and digital services. With operations across multiple countries, the company partners with leading global brands to deliver innovative customer support and business solutions.
Known for its employee-focused culture, Sutherland provides excellent learning opportunities, structured training programs, career growth, and exposure to international clients. Fresh graduates can build strong communication, customer service, and problem-solving skills while working in a dynamic and technology-driven environment.
Sutherland is currently hiring Customer Support Associates for its Mumbai office.
━━━━━━━━━━━━━━━━━━━━━━━
𝗝𝗢𝗕 𝗗𝗘𝗧𝗔𝗜𝗟𝗦
Company: Sutherland
Role: Customer Support Associate
Experience: 0–2 Years
Qualification: High School / Diploma / Any Graduate
Location: Mumbai, Maharashtra
Employment Type: Full-Time
Work Mode: Work From Office
━━━━━━━━━━━━━━━━━━━━━━━
𝗔𝗕𝗢𝗨𝗧 𝗧𝗛𝗘 𝗥𝗢𝗟𝗘
As a Customer Support Associate, you will be the primary point of contact for business customers through Voice, Email, and Chat support channels. You will resolve customer queries, maintain service quality, document interactions accurately, and ensure an excellent customer experience while meeting business service standards.
This role is ideal for freshers and early-career professionals looking to build a career in customer support, business operations, and client services.
━━━━━━━━━━━━━━━━━━━━━━━
𝗘𝗟𝗜𝗚𝗜𝗕𝗜𝗟𝗜𝗧𝗬 𝗖𝗥𝗜𝗧𝗘𝗥𝗜𝗔
Educational Qualification
• High School / Diploma / Any Graduate
Experience
• Freshers can apply
• 0–2 Years of experience
Additional Requirements
• Good English communication skills
• Strong customer service mindset
• Basic knowledge of Windows operating system
• Ability to work independently and manage time effectively
━━━━━━━━━━━━━━━━━━━━━━━
𝗞𝗘𝗬 𝗥𝗘𝗦𝗣𝗢𝗡𝗦𝗜𝗕𝗜𝗟𝗜𝗧𝗜𝗘𝗦
• Handle customer queries through Calls, Email, and Chat
• Provide timely and professional customer support
• Resolve customer issues while meeting SLA requirements
• Maintain accurate customer records and documentation
• Deliver excellent customer service and first-contact resolution
• Handle sensitive customer concerns with empathy
• Meet quality, productivity, and attendance targets
• Report recurring customer issues and suggest process improvements
• Coordinate with internal teams for issue resolution
━━━━━━━━━━━━━━━━━━━━━━━
𝗦𝗞𝗜𝗟𝗟𝗦 𝗥𝗘𝗤𝗨𝗜𝗥𝗘𝗗
• Excellent verbal and written communication
• Strong customer service skills
• Email and chat communication
• Time management
• Problem-solving abilities
• Attention to detail
• Basic Windows operating system knowledge
• Multitasking and adaptability
• Team collaboration
━━━━━━━━━━━━━━━━━━━━━━━
𝗪𝗛𝗬 𝗝𝗢𝗜𝗡 𝗦𝗨𝗧𝗛𝗘𝗥𝗟𝗔𝗡𝗗?
Global Organization
Work with one of the world's leading customer experience and digital transformation companies.
Career Growth
Build a strong foundation in customer support and business operations with structured learning opportunities.
Skill Development
Enhance your communication, problem-solving, and customer management skills while working with global clients.
Dynamic Work Environment
Collaborate with experienced professionals in a fast-paced and technology-driven workplace.
Learning Opportunities
Gain valuable exposure to voice, email, and chat support processes while advancing your professional career.
━━━━━━━━━━━━━━━━━━━━━━━
𝗙𝗔𝗤𝘀 | 𝗙𝗥𝗘𝗤𝗨𝗘𝗡𝗧𝗟𝗬 𝗔𝗦𝗞𝗘𝗗 𝗤𝗨𝗘𝗦𝗧𝗜𝗢𝗡𝗦
Who can apply?
High School, Diploma, and Graduate candidates can apply.
Is this a fresher opportunity?
Yes. Freshers and candidates with up to 2 years of experience are eligible.
What is the job role?
Customer Support Associate.
Where is the job location?
Mumbai, Maharashtra.
What communication channels will I handle?
Voice Calls, Email, and Chat support.
What skills are required?
Good communication, customer service mindset, basic Windows knowledge, multitasking, and problem-solving skills.
Is prior experience mandatory?
No. Freshers are encouraged to apply.
━━━━━━━━━━━━━━━━━━━━━━━
𝗔𝗣𝗣𝗟𝗬 𝗡𝗢𝗪
If you're looking to start your career in Customer Support, BPO, Client Services, Voice Process, Email Support, and Chat Support, this is a great opportunity to join Sutherland and work with global clients while developing valuable professional skills.
Apply now and kickstart your career with Sutherland.
📢 Share this post with friends or peers who might benefit from it!
For more updates on tech job opportunities, follow us on LinkedIn, Telegram, and Instagram.
Jobseekers Hub
📧 For job alerts and queries: contact@jobseekershub.co.in
📲 Join our Telegram Channel for Instant Job Notifications!
📲 Join Our Community for Instant Notifications:
Click Here For Portal👉👉:Apply Now 👈👈
FOLLOW US FOR MORE UPDATES
