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Tech Mahindra has announced a Mega Walk-In Drive for multiple customer support roles in its Voice, Semi-Voice, and Chat Processes. This is an excellent opportunity for freshers as well as experienced candidates who are looking to start or advance their careers in the BPM/BPO industry. The company is hiring for Healthcare Voice, E-Commerce Voice & Mail, and E-Commerce Chat Support processes at its Bengaluru campus. Candidates with good communication skills and a passion for customer service are encouraged to attend the walk-in interview.
If you are looking for a full-time permanent job with one of India's leading IT and business process management companies, this recruitment drive could be the perfect opportunity. Selected candidates will receive professional training, work in a dynamic environment, and gain valuable experience while serving global customers.
About Tech Mahindra
Tech Mahindra is one of India's leading multinational information technology and business process management companies. A part of the Mahindra Group, the company provides IT services, digital transformation, consulting, customer experience management, cloud solutions, artificial intelligence, and business process outsourcing services to clients across the globe.
With operations in more than 90 countries and a workforce of over 158,000 employees, Tech Mahindra serves customers across industries such as telecommunications, banking, healthcare, retail, manufacturing, e-commerce, insurance, media, travel, and technology. The company is recognized for its innovation, employee-friendly work culture, and continuous learning opportunities.
Job Role
Tech Mahindra is hiring candidates for the following customer support roles:
- Voice Process
- Semi-Voice Process
- Chat Support Process
- E-Commerce Voice & Mail Support
- E-Commerce Chat Support
- Healthcare Voice Process
The exact process will be assigned based on the candidate's qualifications, communication skills, language proficiency, experience, and business requirements.
Educational Qualification
Candidates who have completed 10+2 (Intermediate) or Graduation are eligible to apply for the available positions. Fresh graduates who are looking to begin their professional careers are encouraged to attend the walk-in drive.
Candidates who are currently pursuing their graduation are not eligible for the E-Commerce Chat Process.
Eligibility Criteria
Tech Mahindra is inviting applications from both freshers and experienced professionals for most of the available processes.
Freshers and experienced candidates can apply for the Healthcare Voice Process and E-Commerce Voice & Mail Process. However, candidates applying for the E-Commerce Chat Process must have at least one year of prior Chat Support experience, making previous chat process experience mandatory for this particular role.
Applicants must be between 18 and 32 years of age at the time of the interview. Candidates should possess excellent communication skills, a customer-focused attitude, and the willingness to work according to business requirements.
Work Schedule & Shift Details
The selected candidates will work five days a week with two rotational weekly off days.
The E-Commerce Chat Process and E-Commerce Voice & Mail Process operate in Day Shifts, making them suitable for candidates who prefer regular daytime schedules.
The Healthcare Voice Process operates in Rotational Shifts, and candidates should be flexible to work according to business requirements.
Language Requirements
Strong communication skills play a vital role in the recruitment process.
For the E-Commerce Chat Process, candidates must possess excellent written English communication skills since customer interactions primarily happen through chat.
For the E-Commerce Voice & Mail Process, candidates must be fluent in both English and Hindi to effectively assist customers.
Candidates applying for the Healthcare Voice Process must have strong English communication skills along with proficiency in at least one of the following regional languages:
- Hindi
- Bengali
- Marathi
- Gujarati
- Assamese
- Kannada
Candidates with multilingual communication abilities will have an added advantage during the selection process.
Key Skills Required
Tech Mahindra is looking for candidates who possess excellent communication and interpersonal skills. Applicants should be confident while speaking with customers, capable of resolving queries professionally, and willing to deliver high-quality customer service.
Good verbal and written communication, active listening, problem-solving ability, customer handling skills, escalation management, teamwork, adaptability, and basic computer knowledge are highly preferred. Candidates with prior BPO, Voice Process, Customer Support, Chat Process, or Email Support experience will have an added advantage.
Roles & Responsibilities
Selected candidates will interact with customers through voice calls, chat, or email depending on the assigned process. Their primary responsibility will be to understand customer concerns, provide accurate information, resolve issues efficiently, and ensure complete customer satisfaction.
Employees will be expected to maintain professional communication standards, document customer interactions accurately, escalate unresolved issues whenever necessary, and achieve quality as well as productivity targets established by the organization.
Candidates working in the Healthcare Process will assist customers with healthcare-related queries, while those assigned to E-Commerce processes will support customers regarding orders, deliveries, payments, returns, refunds, and general product inquiries.
Selection Process
The recruitment process generally includes document verification followed by communication assessment and personal interviews. Depending on the process and business requirements, candidates may also undergo language assessments or customer service evaluations.
Shortlisted candidates who successfully clear all interview rounds will receive an offer letter and undergo onboarding before joining Tech Mahindra.
Salary Details
Tech Mahindra offers an attractive salary package based on the selected process, candidate experience, communication skills, and interview performance. Freshers receive competitive entry-level salaries along with performance incentives, while experienced professionals may receive higher compensation based on their previous work experience.
Additional benefits may include shift allowances (where applicable), performance bonuses, employee engagement programs, career development opportunities, and internal job growth.
Walk-In Interview Venue
Company: Tech Mahindra
Location: Electronic City Phase 2, Konappana Agrahara, Bengaluru – 560100
Candidates should carry multiple copies of their updated resume, passport-size photographs, valid government ID proof, educational certificates, and experience documents (if applicable) while attending the walk-in interview.
HR Contact Details
Candidates can directly reach out to the recruitment team for interview-related queries.
Garima
Email: rg001152428@techmahindra.com
Bharath
Email: bharath.r7@techmahindra.com
Why Join Tech Mahindra?
Tech Mahindra provides excellent career opportunities for individuals who wish to build a long-term career in customer support and business process management. Employees receive structured training, continuous learning opportunities, performance-based growth, internal job postings, and exposure to international clients.
The organization promotes an inclusive work culture where employees are encouraged to develop new skills, improve communication abilities, and progress into leadership positions through internal promotions.
For freshers, this walk-in drive offers an excellent opportunity to gain corporate experience while working with one of India's most reputed multinational companies.
How to Apply?
Interested candidates who meet the eligibility criteria can directly visit the Tech Mahindra office at the walk-in venue with all required documents. Candidates are advised to dress professionally, arrive on time, and prepare for communication-based interview rounds. Since hiring is being conducted through a walk-in drive, early reporting is recommended to avoid delays.
Conclusion
The Tech Mahindra Mega Walk-In Drive 2026 is a great opportunity for freshers and experienced candidates looking for careers in Voice, Semi-Voice, Chat, and Customer Support processes. With eligibility for 10+2 pass-outs and graduates, competitive salary packages, structured training, and long-term career growth, this recruitment drive is ideal for candidates seeking a stable corporate career. Interested applicants should attend the walk-in interview with the required documents and take advantage of this excellent hiring opportunity.
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