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Teleperformance (TP), one of the world's leading customer experience management companies, has announced a massive hiring drive for the position of Customer Service Representative (Email & Chat Process) in Hyderabad. The company is looking to hire around 100 candidates for this role, making it an excellent opportunity for freshers and candidates with up to two years of experience who are looking to build a career in the international BPO industry.
This position is ideal for candidates with excellent English communication skills who enjoy interacting with customers through digital channels such as email and chat. If you are looking for a stable full-time job with a reputed multinational company, this recruitment drive is worth considering.
TP Customer Service Representative 2026 – Overview
Company Name: Teleperformance (TP)
Job Role: Customer Service Representative (Email & Chat Process)
Department: Customer Success, Service & Operations
Employment Type: Full-Time, Permanent
Job Location: Hyderabad
Experience Required: 0 to 2 Years
Preferred Experience: Minimum 6 Months in International BPO (Preferred but Not Mandatory)
Salary: Approximately ₹3.0 LPA to ₹3.6 LPA
Number of Openings: 100
Application Mode: Online / Email
About Teleperformance
Teleperformance is a globally recognized customer experience management company that provides digital business services to some of the world's biggest brands. Operating in more than 100 countries, TP offers customer support, technical assistance, digital solutions, and back-office services across multiple industries. The company is known for providing excellent career growth opportunities, professional training, and a supportive work environment for both freshers and experienced professionals.
Eligibility Criteria
Candidates who have completed graduation or are currently undergraduates are eligible to apply for this opportunity. Freshers with excellent English communication skills are welcome to apply. Candidates with previous experience in customer support, email support, chat support, or international BPO processes will have an added advantage.
Applicants should be comfortable working in a 24/7 rotational shift environment and should possess good typing speed along with strong written communication skills.
Required Skills
Candidates should have excellent verbal and written communication skills in English. Strong listening skills, analytical thinking, and problem-solving abilities are important for this role. Knowledge of Microsoft Office applications such as MS Excel, MS Word, and PowerPoint will be beneficial.
The company prefers candidates with a minimum Versant B2 certification, although strong communication skills remain the primary requirement. Applicants should have a typing speed of at least 25 words per minute with 85% accuracy. Basic knowledge of customer service operations and international support processes will also be advantageous.
Roles and Responsibilities
As a Customer Service Representative, you will handle customer queries through Email and Chat support channels for a leading technology client. Your primary responsibility will be to resolve customer concerns professionally while ensuring complete customer satisfaction.
The role involves responding to customer enquiries, investigating reported issues, providing accurate information, documenting interactions, and following company quality standards. You will also work closely with internal teams whenever an issue requires escalation.
Employees are expected to maintain professionalism while dealing with challenging customer situations, protect customer information, and ensure every interaction meets the company's quality and productivity standards.
Preferred Competencies
The company is looking for candidates who possess excellent problem-solving abilities and can think logically while resolving customer concerns. Strong customer service orientation, empathy, patience, and professionalism are essential for success in this role.
Candidates should also demonstrate good learning ability, adaptability to new processes, effective time management, and the capability to work efficiently in a fast-paced environment. Teamwork and accountability are highly valued within the organisation.
Salary and Benefits
The average annual salary for this role is approximately ₹3.6 LPA, depending on experience and interview performance. Employees may also receive additional company benefits such as professional training, career development opportunities, performance incentives, and exposure to international customer support operations.
Selection Process
The recruitment process generally begins with an online application followed by resume shortlisting. Shortlisted candidates may undergo an English communication assessment, typing evaluation, HR interview, and operations interview. Final selected candidates will receive an offer letter after successfully clearing all recruitment stages.
Why Join Teleperformance?
Teleperformance offers an excellent platform for candidates who wish to build a long-term career in customer experience management. Employees receive structured training, continuous learning opportunities, exposure to international clients, and career progression into quality, operations, training, and team leadership roles. With a strong global presence and employee-friendly work culture, TP remains one of the preferred employers in the BPO industry.
How to Apply
Interested candidates can apply through the official job portal where the vacancy is listed or directly share their updated resume with the recruitment team at Peyush.peyush@teleperformance.com. Before applying, ensure that your resume highlights your communication skills, typing proficiency, educational qualifications, and any previous customer support experience. Early applications are recommended as the company has already received a large number of applications.
Conclusion
Teleperformance's Customer Service Representative Recruitment 2026 is a great opportunity for freshers and experienced candidates seeking a stable career in the international BPO sector. With around 100 openings, attractive salary packages, excellent career growth opportunities, and the chance to work with a globally recognised organisation, this recruitment drive offers significant value for job seekers. Eligible candidates are encouraged to apply as soon as possible to maximise their chances of selection.
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