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TP (Teleperformance) Quality Analyst Hiring 2026
TP (formerly Teleperformance), one of the world's leading digital business services companies, has announced its latest recruitment drive for the Quality Analyst role in India. This is an excellent opportunity for candidates with strong analytical abilities, communication skills, and quality monitoring experience who are looking to build a successful career in the BPO and customer experience industry.
Selected candidates will be responsible for monitoring customer interactions, ensuring quality standards are maintained, conducting audits, and helping improve team performance through regular feedback and quality evaluations.
Job Overview
Company Name: TP (Teleperformance)
Job Role: Quality Analyst
Job Category: Quality Assurance
Experience: Freshers & Experienced (As per business requirements)
Qualification: Any Graduate
Employment Type: Full-Time
Job Location: India
Work Mode: On-Site
Application Mode: Online
About TP (Teleperformance)
TP is a global leader in digital business services, customer experience management, and business process outsourcing (BPO). Operating in over 100 countries, the company provides customer support, technical assistance, digital solutions, analytics, and AI-powered services to some of the world's leading brands.
Working at TP provides employees with professional development opportunities, structured training programs, and exposure to global clients and advanced technologies.
Educational Qualification
Candidates should possess:
Any Graduation from a recognized university.
Good communication and interpersonal skills.
Basic computer knowledge.
Strong analytical and problem-solving abilities.
Freshers with relevant skills are encouraged to apply.
Salary Details
TP has not officially disclosed the salary package for this role.
Based on similar Quality Analyst positions, the expected salary is:
Expected CTC: ₹3 LPA – ₹5.5 LPA
Additional benefits may include:
Performance Incentives
Health Insurance
Paid Leave
Employee Wellness Programs
Learning & Development Opportunities
The final salary will depend on qualifications, experience, interview performance, and company policies.
Roles and Responsibilities
Monitor customer interactions and evaluate advisor performance.
Provide immediate feedback on critical and non-critical quality issues.
Ensure customer interactions meet client and company quality standards.
Prepare daily, weekly, and monthly quality reports.
Achieve monthly quality service level targets.
Conduct random call audits to ensure compliance.
Perform business intelligence and compliance audits.
Escalate quality concerns whenever necessary.
Support team members by providing constructive performance feedback.
Collaborate with teams to achieve client objectives.
Motivate team members and contribute to continuous process improvement.
Follow all information security policies and report security incidents promptly.
Required Skills
Excellent analytical skills.
Strong communication skills.
Good customer service knowledge.
MS Excel proficiency.
Data analysis and reporting skills.
Time management.
Multitasking ability.
Team collaboration skills.
People management abilities.
Attention to detail.
Problem-solving mindset.
Selection Process
The recruitment process generally includes:
Online Application
Resume Screening
Assessment Test (if applicable)
HR Interview
Operations/Managerial Interview
Document Verification
Offer Letter
Why Join TP?
Work with a global leader in customer experience management.
Excellent learning and career growth opportunities.
Exposure to international clients.
Professional training programs.
Employee wellness initiatives.
Performance-based rewards.
Collaborative work environment.
Long-term career development.
Documents Required
Candidates should keep the following documents ready:
Updated Resume
Passport-size Photograph
Aadhaar Card
PAN Card
Educational Certificates
Government ID Proof
How to Apply?
Interested and eligible candidates can apply through the official TP Careers portal by completing the online application form and uploading their updated resume.
Candidates are advised to apply as early as possible, as recruitment will continue until all positions are filled.
Frequently Asked Questions (FAQs)
Who can apply for TP Quality Analyst Recruitment 2026?
Candidates with a graduation degree, strong analytical skills, good communication abilities, and basic computer knowledge can apply. Freshers meeting the required skills may also be considered based on business requirements.
Is this a Work From Home job?
No. This is an on-site opportunity.
What is the expected salary?
The expected salary ranges from ₹3 LPA to ₹5.5 LPA, depending on qualifications and experience.
Which skills are most important?
Candidates should have strong analytical skills, MS Excel knowledge, communication skills, multitasking ability, and customer service understanding.
Is MS Excel knowledge mandatory?
Yes. Good proficiency in Microsoft Excel and data representation is one of the preferred skills for this role.
Conclusion
The TP (Teleperformance) Quality Analyst Recruitment 2026 offers an excellent opportunity for graduates who are passionate about quality assurance, customer service, and performance improvement. Working with a global organization like TP provides valuable industry exposure, professional development, and long-term career growth.
If you meet the eligibility criteria, apply as soon as possible and take the next step toward a rewarding career in quality assurance.
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