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𝗔𝗕𝗢𝗨𝗧 𝗔𝗠𝗔𝗭𝗢𝗡
Amazon is one of the world's largest technology companies, serving millions of customers across the globe through e-commerce, cloud computing, digital streaming, artificial intelligence, and logistics solutions. Known for its customer obsession and innovation, Amazon continues to create employment opportunities for graduates across various domains including technology, operations, customer support, supply chain, and business services.
Amazon's Fulfillment & Operations division plays a crucial role in ensuring products move efficiently from sellers to customers. The company continuously invests in automation, operational excellence, and data-driven decision-making to deliver the best customer experience.
Amazon is currently hiring Central Operations Support Executives for its External Fulfillment Operations Team. This opportunity is ideal for graduates who enjoy operations management, data analysis, stakeholder coordination, and process improvement while working in a fast-paced environment.
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𝗝𝗢𝗕 𝗗𝗘𝗧𝗔𝗜𝗟𝗦
Company: Amazon
Role: Central Operations Support Executive
Job ID: 10429219
Department: External Fulfillment Operations
Experience: Freshers Can Apply
Qualification: Bachelor's Degree
Work Location: Virtual (India)
Employment Type: Full-Time
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𝗔𝗕𝗢𝗨𝗧 𝗧𝗛𝗘 𝗥𝗢𝗟𝗘
As a Central Operations Support Executive, you will remotely manage and support Amazon sellers by monitoring daily operational activities, coordinating with field executives, analyzing operational metrics, and ensuring smooth execution of fulfillment processes.
You will work closely with multiple internal teams and external sellers to resolve operational issues, improve seller experience, implement new processes, and ensure operational excellence across assigned locations.
This role involves both voice and non-voice operations, making it suitable for candidates who possess strong analytical skills, communication abilities, and attention to detail.
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𝗘𝗟𝗜𝗚𝗜𝗕𝗜𝗟𝗜𝗧𝗬 𝗖𝗥𝗜𝗧𝗘𝗥𝗜𝗔
Educational Qualification
• Bachelor's Degree in Computer Science, Engineering, Statistics, Mathematics, or any quantitative/technical discipline.
Experience
• Freshers can apply.
Additional Requirements
• Good knowledge of Microsoft Excel.
• Strong analytical and logical thinking abilities.
• Ability to understand operational workflows.
• Excellent written and verbal communication skills.
• Willingness to work in a fast-paced operational environment.
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𝗞𝗘𝗬 𝗥𝗘𝗦𝗣𝗢𝗡𝗦𝗜𝗕𝗜𝗟𝗜𝗧𝗜𝗘𝗦
• Monitor daily operational performance of assigned fulfillment sites remotely.
• Coordinate with field executives through outbound calls, emails, and internal communication channels.
• Support Amazon sellers by resolving operational issues efficiently.
• Track daily performance metrics and identify process deviations.
• Train sellers on Amazon operational processes and compliance requirements.
• Coordinate with multiple internal and external stakeholders for smooth execution of operations.
• Develop and implement Standard Operating Procedures (SOPs).
• Analyze operational data to identify trends and recommend process improvements.
• Ensure timely execution of operational tasks while maintaining high service quality.
• Take complete ownership of assigned operational activities and customer experience.
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𝗦𝗞𝗜𝗟𝗟𝗦 𝗥𝗘𝗤𝗨𝗜𝗥𝗘𝗗
Technical Skills
• Microsoft Excel
• Data Analysis
• Reporting & Metrics
• Process Monitoring
• Basic SQL (Preferred)
Professional Skills
• Strong analytical thinking
• Problem-solving ability
• Attention to detail
• Stakeholder Management
• Communication Skills
• Process Improvement
• Time Management
• Team Collaboration
• Customer-focused mindset
• Ownership and accountability
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𝗪𝗛𝗬 𝗝𝗢𝗜𝗡 𝗔𝗠𝗔𝗭𝗢𝗡?
• Opportunity to work with one of the world's leading technology companies.
• Gain experience in large-scale fulfillment and operations management.
• Exposure to data-driven decision-making and operational excellence.
• Build expertise in seller support, process improvement, and stakeholder management.
• Work with experienced professionals in a highly collaborative environment.
• Learn industry-standard operational practices and business processes.
• Excellent learning opportunities and long-term career growth within Amazon.
• Enhance analytical, communication, and operational management skills while contributing to Amazon's customer-first culture.
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𝗣𝗥𝗘𝗙𝗘𝗥𝗥𝗘𝗗 𝗤𝗨𝗔𝗟𝗜𝗙𝗜𝗖𝗔𝗧𝗜𝗢𝗡𝗦
• Experience with SQL.
• Knowledge of reporting tools and operational dashboards.
• Strong understanding of process management.
• Ability to identify patterns, trends, and operational bottlenecks.
• Experience working with large datasets is an added advantage.
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𝗪𝗛𝗢 𝗦𝗛𝗢𝗨𝗟𝗗 𝗔𝗣𝗣𝗟𝗬?
This role is ideal for graduates who want to start their careers in Operations, Supply Chain, Business Operations, Logistics, Data Analysis, or Seller Support. If you enjoy solving problems, working with data, coordinating with multiple stakeholders, and contributing to process excellence, this opportunity offers an excellent platform to build your career with Amazon.
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