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Accenture has announced an off-campus hiring opportunity for the position of SW/App/Cloud Tech Support New Associate in Hyderabad. The role is suitable for candidates with 0–1 year of experience, including fresh graduates from Any Graduation, B.Com and B.E. backgrounds.
The opportunity is part of Accenture's Technology for Operations team, where candidates can gain exposure to application maintenance, automation, IT operations and technology solutions used to improve business processes.
For freshers looking to begin their career in technical support, application support, automation, cloud technology and IT operations, this role can provide an opportunity to work in a structured professional environment and develop practical technology skills.
Job Overview
Company Name: Accenture
Job Role: SW/App/Cloud Tech Support New Associate
Job Number: AIOC-S01651775
Job Category: Technology / Application Support / IT Operations
Experience Required: 0–1 Year
Qualification: Any Graduation, B.Com, B.E.
Job Location: Hyderabad, Telangana
Employment Type: Full Time
Work Experience: 0–2 years mentioned in the job listing
Shift: Rotational shifts may be required
Department: Technology for Operations
Application Mode: Online
About Accenture
Accenture is a global professional services company providing services across technology, digital, cloud, security, consulting and operations.
The company works with organizations across more than 120 countries and combines technology with human expertise to help businesses transform their operations.
Accenture's Technology for Operations team focuses on developing and implementing technology solutions that can improve business processes, increase productivity and create more efficient operating models.
For candidates starting their careers, working within this environment can provide exposure to enterprise technology, automation and application support processes.
Understand the Job Role
The SW/App/Cloud Tech Support New Associate role is focused on supporting technology-driven business operations.
As part of the Technology for Operations (TFO) team, you will work with technologies and processes designed to improve operational efficiency.
The team acts as a technology partner to Accenture Operations and works with sales, offering and delivery teams to identify opportunities where technology can be used to solve operational challenges.
The role can involve working with application maintenance, automation solutions, application hosting operations, infrastructure management and intelligent automation.
Intelligent automation is an important part of the role. Accenture describes this as a methodology used to implement automation in application maintenance projects and reduce both ticket-based and non-ticket-based manual effort.
Depending on the assignment, technology solutions can involve AI, Robotic Process Automation (RPA), custom bots, automated ticket resolution, assisted ticket resolution, ticket analytics, automated monitoring, preventive monitoring, predictive monitoring, self-healing and automated service management.
As a new associate, you will initially work within a defined scope and follow established procedures and guidelines to solve routine problems.
You will receive detailed to moderate instructions for daily activities and more detailed instructions when taking up new assignments.
What Would You Do?
The role involves working within the Technology for Operations team and supporting technology solutions used to improve operational activities.
You may work with application maintenance and automation-related activities while developing your understanding of how technology can be used to streamline business processes.
The position can involve supporting solutions that automate repetitive operational activities and reduce manual intervention.
You may also gain exposure to activities involving application hosting, infrastructure management, automation implementation, monitoring and service management.
The role requires you to follow established processes, understand the requirements of your assigned tasks and work with your team to resolve routine issues.
Your work will initially have a focused scope, with decisions primarily affecting your own assigned responsibilities.
Match Your Skills
Candidates should compare their existing skills with the requirements mentioned in the job description before applying.
Accenture has specifically mentioned Automation Anywhere as a required technical skill for the role.
Strong problem-solving ability is also important because the position involves resolving routine technology and operational problems according to established guidelines.
Candidates should have strong analytical skills and be able to understand problems, identify possible solutions and work through assigned tasks systematically.
Good written and verbal communication skills are also required. Since the role involves working as part of a team and interacting with supervisors and other stakeholders, candidates should be comfortable communicating clearly in a professional environment.
Candidates interested in automation, application support, IT operations, cloud technology and application maintenance may find this position relevant to their career goals.
Educational Qualification
The position is open to candidates with:
Any Graduation
B.Com
B.E.
The experience requirement is 0–1 year, which makes the role suitable for freshers as well as candidates with limited professional experience.
Candidates should carefully check the qualification requirements before submitting their application.
Experience
The official listing specifies 0–1 year of experience for the position.
This means candidates who have recently completed their graduation can consider applying if they meet the other requirements.
Candidates with limited professional experience may also be eligible, provided their background matches the requirements of the role.
Technical Skills Required
One of the key technical skills mentioned in the job description is Automation Anywhere.
Candidates should also have an understanding or interest in technology-driven operations and automation.
Knowledge of areas such as application maintenance, automation, IT operations, technical support and application technologies can be useful for candidates preparing for this type of role.
Strong analytical thinking is important because the position involves solving routine problems and following established processes.
Candidates should also be comfortable learning new technologies and working under guidance from senior team members and supervisors.
Soft Skills Required
Communication plays an important role in this position.
Candidates should have good written and verbal communication skills and be able to explain issues clearly.
Strong problem-solving skills are expected because the role involves resolving routine issues through established procedures.
Analytical thinking is also important for understanding operational requirements and identifying appropriate solutions.
Candidates should be comfortable working within a team, receiving instructions, accepting feedback and learning new processes.
A willingness to learn is particularly important for freshers entering an enterprise technology environment.
Roles and Responsibilities
As a SW/App/Cloud Tech Support New Associate, you will be expected to solve routine problems largely by referring to established procedures, previous examples and general guidelines.
You will work primarily with your own team and direct supervisor and will receive instructions regarding daily tasks.
The position involves supporting technology-related activities within a predetermined scope.
You may contribute to application maintenance and automation activities designed to improve operational efficiency.
You may also work with processes related to application hosting, infrastructure management, automated monitoring, ticket management and service management depending on the assigned project.
The role requires you to understand your assigned responsibilities, follow the required processes and complete tasks accurately.
As you gain experience, you can develop a stronger understanding of how enterprise technology and automation solutions are implemented in large-scale business operations.
Intelligent Automation Exposure
A major area mentioned in the job description is Intelligent Automation.
Accenture describes intelligent automation as a methodology for implementing automation in application maintenance projects.
The objective is to reduce manual effort and improve the efficiency of operational processes.
Automation solutions can involve a combination of AI, RPA and custom bots.
These technologies can be used for activities such as automated ticket resolution, assisted ticket resolution, ticket analytics, automated monitoring, preventive monitoring, predictive monitoring, self-healing and automated service management.
This exposure can be valuable for candidates who want to build a career in the growing field of automation and technology operations.
Work Environment
The position is based in Hyderabad and is a full-time opportunity.
The job description states that the role may require rotational shifts, depending on business requirements.
Candidates should therefore be comfortable working according to assigned shift schedules.
You will work as an individual contributor within a team and will initially have a focused scope of responsibilities.
The role also provides an environment where new associates can learn from supervisors and experienced team members while gradually developing their technical capabilities.
Career Opportunities
This role can provide a starting point for graduates interested in developing careers in several technology areas.
Candidates can build experience around technical support, application support, application maintenance, automation, IT operations, cloud technologies and intelligent automation.
The exposure to enterprise automation concepts can also help candidates understand how large organizations use technology to improve operational efficiency.
For fresh graduates, the role can therefore serve as an entry point into the broader technology and IT services industry.
Who Can Apply?
Fresh graduates who have completed Any Graduation, B.Com or B.E. can consider applying for this position.
Candidates should have 0–1 year of experience and should be comfortable with the required communication and analytical skills.
Candidates interested in automation and technology operations can particularly consider this opportunity.
Before applying, candidates should carefully compare their qualification, skills and experience with the official job requirements.
Important Details
Company: Accenture
Position: SW/App/Cloud Tech Support New Associate
Job ID: AIOC-S01651775
Location: Hyderabad
Experience: 0–1 Year
Qualification: Any Graduation / B.Com / B.E.
Employment Type: Full Time
Shift: Rotational shifts may be required
Skill Required: Automation Anywhere
Other Skills: Problem Solving, Analytical Skills, Written Communication, Verbal Communication, Client Relationship Management
Selection Process
The exact selection process is not specified in the job information provided.
Candidates should therefore monitor their registered email address and Accenture application portal after submitting their application for any further communication regarding assessments, interviews or other stages of the recruitment process.
Candidates should keep an updated resume and their educational information ready before applying.
Documents to Keep Ready
Candidates should keep an updated resume prepared before applying.
It is also advisable to have accurate details of your educational qualifications, graduation information and contact details available while completing the application.
Make sure that the information entered in the application matches your official academic and personal documents.
Salary Details
The job description provided does not mention a specific salary or CTC for this position.
Candidates should therefore not rely on unofficial salary figures unless Accenture provides the compensation details during the recruitment process.
Why Consider This Opportunity?
The position can be particularly relevant for graduates who want to enter the technology industry without requiring several years of prior experience.
The role provides exposure to application maintenance, automation, technology operations and intelligent automation.
Working with Accenture can also provide experience in a large enterprise technology environment and opportunities to learn from experienced professionals.
Candidates interested in developing skills around automation, application support and IT operations can consider this role as an entry-level career opportunity.
How to Apply
Interested and eligible candidates should visit the official Accenture careers website and search for Job No. AIOC-S01651775.
Review the complete job requirements carefully before submitting your application.
Make sure your resume contains accurate educational details and highlights relevant technical skills such as Automation Anywhere, automation, application support, problem-solving and analytical skills, wherever applicable.
After applying, regularly check your email and candidate portal for updates regarding the recruitment process.
Frequently Asked Questions
Who can apply for Accenture SW/App/Cloud Tech Support New Associate?
Candidates with Any Graduation, B.Com or B.E. qualification and 0–1 year of experience can apply, subject to the complete job requirements.
Are freshers eligible?
Yes. The role specifies 0–1 year of experience, making it suitable for freshers.
What is the job location?
The position is based in Hyderabad, Telangana.
What is the main skill mentioned?
Automation Anywhere is specifically mentioned in the job description.
What other skills are required?
Candidates should have problem-solving skills, strong analytical skills, written and verbal communication skills and the ability to establish strong client relationships.
Is this a full-time position?
Yes. The position is listed as Full Time.
Are rotational shifts required?
The job description states that the role may require rotational shifts.
What type of work is involved?
The role is related to technology operations, application maintenance, automation and intelligent automation, with exposure to areas such as application hosting, infrastructure management, monitoring and automated service management.
Conclusion
The Accenture SW/App/Cloud Tech Support New Associate Hiring 2026 is an opportunity for fresh graduates and early-career candidates who want to begin their journey in technology operations, application support and automation.
The role provides exposure to Accenture's Technology for Operations environment and areas such as application maintenance, intelligent automation, application hosting, infrastructure management, automated monitoring and service management.
Candidates with Any Graduation, B.Com or B.E. and 0–1 year of experience who have strong analytical, problem-solving and communication skills can check the opportunity and apply if they meet the requirements.
If you're a fresher targeting Accenture, Technical Support, Application Support, Automation, Cloud or IT Operations jobs in 2026, make sure to check this opening and apply through the official recruitment channel.
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