UNDERSTAND THE JOB ROLE
Firstsource Solutions is conducting walk-in interviews for the position of Chat Support Executive in Hyderabad. The opportunity is open to both freshers and experienced candidates with good communication skills who are interested in Voice and Non-Voice customer support roles.
The selected candidates will handle customer interactions through chat or voice processes. The role requires good verbal communication, strong written and reading skills, basic computer knowledge, and the ability to work in a 24/7 shift environment.
This is a Work From Office opportunity, and immediate joiners are preferred.
FIRSTSOURCE RECRUITMENT 2026
Company: Firstsource Solutions
Job Title: Chat Support Executive
Designation: Executive / Senior Executive
Location: Hyderabad, Telangana
Experience: Freshers to 3 Years
Salary: ₹2.25–3.25 LPA
Employment Type: Full Time, Permanent
Work Mode: Work From Office
Process: Voice / Non-Voice / Chat Support
Department: Customer Success, Service & Operations
Industry: BPM / BPO
Role Category: Non-Voice
WALK-IN INTERVIEW DETAILS
Walk-in Dates: 26 August to 11 September 2026
Walk-in Time: 11:30 AM to 2:00 PM
Venue: Firstsource Solutions, 5th Floor, BSR Tech Park, Near Wipro Circle, Nanakramguda Financial District, Hyderabad, Telangana – 500008
Point of Contact: Parveen Kumar Singh
Openings: 20
Candidates should directly visit the Firstsource office during the specified walk-in timings.
SELECTION PROCESS
The selection process includes an AI Interview, HR Round, Assessments, and Operations Manager Round.
Candidates should be prepared to demonstrate their communication skills, basic computer knowledge, customer-handling ability, and suitability for the assigned process.
ELIGIBILITY CRITERIA
Candidates should have good verbal communication skills along with proficient written and reading abilities.
Basic computer knowledge and keyboarding skills are required. Candidates should also have basic knowledge of Microsoft Office applications such as Outlook, Word, and Excel.
The position is open to freshers and candidates with up to 3 years of experience.
Undergraduate candidates and graduates can apply according to the provided eligibility criteria. BE/BTech and PG freshers are specifically not eligible for this opportunity.
KEY RESPONSIBILITIES
The selected candidate will handle customer interactions through chat or voice depending on the assigned process.
Candidates will be expected to understand customer requirements, communicate clearly, provide appropriate assistance, and maintain professional customer service standards.
For chat-based processes, candidates should be able to type accurately and respond to customers efficiently while maintaining proper written communication.
CHAT SUPPORT ROLE
The Chat Support Executive role primarily focuses on assisting customers through online chat.
Candidates should be comfortable handling customer requests while maintaining accuracy and professionalism.
Good typing skills, reading comprehension, written English, problem-solving ability, and attention to detail are important for performing effectively in a chat process.
VOICE PROCESS
Candidates with customer service or voice process experience may also be considered.
Voice-process employees should have clear verbal communication, active listening skills, patience, and the ability to understand and resolve customer concerns over calls.
COMMUNICATION SKILLS
Strong communication skills are one of the most important requirements for this position.
Candidates should be comfortable communicating in English through written and verbal channels.
Good reading comprehension and the ability to understand customer questions quickly are also important.
COMPUTER SKILLS
Candidates should have basic knowledge of computers and keyboard operations.
Basic Microsoft Office knowledge is required, including familiarity with Outlook, Word, and Excel.
Candidates should also be comfortable navigating applications, typing customer responses, and working with digital systems.
SHIFT REQUIREMENT
Candidates must be willing to work in 24/7 shifts.
The position may involve rotational shifts depending on the business process and customer requirements.
Candidates should therefore be comfortable working different schedules, including night shifts, weekends, and rotational weekly offs when required.
WORK FROM OFFICE
This is a Work From Office opportunity based in Hyderabad.
Candidates should be prepared to work from the Firstsource office at BSR Tech Park, Nanakramguda Financial District.
CAB FACILITY
A one-way cab facility is mentioned for candidates within up to 23 KM.
Candidates should confirm the exact transportation eligibility, pickup/drop conditions, and applicable policies during the recruitment process.
EXPERIENCE REQUIRED
Freshers can apply for this opportunity.
Candidates with customer service, chat support, voice process, non-voice process, or BPO experience can also apply.
The stated experience range is freshers up to 3 years.
IMMEDIATE JOINERS
Firstsource is looking for immediate joiners.
Candidates who are currently available to join should consider attending the walk-in interview during the specified dates and timings.
SALARY
The listed salary range is ₹2.25–3.25 LPA.
The exact compensation may depend on the candidate's profile, experience, process, and company policies. Candidates should confirm the final salary and benefits during the recruitment process.
CAREER OPPORTUNITY
This position can be a useful starting point for candidates looking to build careers in customer service, customer support, BPO, BPM, chat support, non-voice operations, voice processes, and service operations.
Candidates can gain experience in customer communication, problem solving, process handling, service delivery, and professional workplace operations.
DOCUMENTS TO CARRY
Candidates attending the walk-in interview should carry an updated resume and a valid government photo ID proof.
It is recommended to carry additional copies of the resume for the recruitment process.
IMPORTANT POINTS BEFORE ATTENDING
Freshers and candidates with up to 3 years of experience can apply.
BE/BTech and PG freshers are not eligible according to the provided job description.
Good English communication and basic computer skills are required.
Candidates must be willing to work 24/7 rotational shifts.
This is a Work From Office role in Hyderabad.
Immediate joiners are preferred.
Candidates should attend the interview directly at the provided Firstsource office during the walk-in timings.
RECRUITMENT FRAUD ALERT
Firstsource states that it follows a fair, transparent, and merit-based hiring process and does not ask candidates for money at any stage of recruitment.
Candidates should be cautious of fraudulent job offers and verify recruitment communication through official Firstsource channels or legitimate @firstsource.com email addresses.
FINAL WORDS
The Firstsource Chat Support Executive walk-in is a relevant opportunity for Hyderabad-based freshers and experienced candidates looking for customer service, chat support, voice process, or non-voice BPO jobs.
Candidates with good communication skills, basic computer knowledge, typing ability, and flexibility to work 24/7 shifts can consider attending the walk-in interview.
For job alerts and queries: contact@jobseekershub.co.in
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