Understand the Job Role
The Networking Managed Services Engineer (L1) role at NTT DATA is an entry-level networking and IT infrastructure support position. The primary purpose of the role is to help monitor, maintain and troubleshoot client network infrastructure and ensure that IT services remain operational.
As an L1 engineer, your main responsibility will be handling first-level incidents and service requests. You may receive technical issues through ITSM tickets, chat or other support channels. You will investigate the reported problem, understand the symptoms, refer to available knowledge articles and Standard Operating Procedures (SOPs), and attempt to resolve the issue within your support scope.
If an issue requires advanced technical expertise or cannot be resolved at the L1 level, you will be expected to escalate it to the appropriate technical team. Proper documentation and communication are important because other teams may depend on your troubleshooting information when taking over an incident.
The position also involves monitoring client infrastructure and identifying errors or potential problems. Engineers may perform maintenance activities such as patching and configuration changes according to approved procedures.
In simple terms, this is primarily a networking support and operations role rather than a software development role. Candidates will spend a significant part of their work handling incidents, troubleshooting network-related problems, monitoring infrastructure, updating tickets and communicating with clients or internal technical teams.
The role can be a good starting point for candidates who want to build careers in network engineering, network operations, IT infrastructure, network security, cloud networking or managed services.
Company: NTT DATA
Job Role: Networking Managed Services Engineer (L1)
Job Type: Full Time
Job Location: Bangalore, Karnataka, India
Work Mode: Hybrid
Category: Technical Engineering
Experience: Entry Level / L1
Qualification: Bachelor’s Degree in Information Technology, Computing or equivalent experience
NTT DATA is hiring for the position of Networking Managed Services Engineer (L1) in Bangalore, Karnataka. This is a full-time hybrid working opportunity under the Technical Engineering category. The position is suitable for candidates who are interested in starting or developing their careers in networking, IT infrastructure, network operations and managed services.
The role focuses on monitoring client infrastructure, handling technical incidents, resolving first-level networking issues, managing ITSM tickets and following established troubleshooting procedures. Candidates with a basic understanding of networking technologies such as VPN, firewalls, routers, switches and routing protocols can consider this opportunity.
What You May Work With
The job description mentions several enterprise networking technologies. Candidates should have a basic understanding of technologies such as Pulse Secure SSL VPN, Juniper, Palo Alto and Fortinet Firewalls.
Knowledge of Cisco Nexus switches, Cisco ASR and ISR routers, Cisco ACS, Cisco ISE and Meraki switches can also be useful for the role.
Candidates should understand common routing concepts and protocols including BGP, OSPF and EIGRP. You do not necessarily need to be an expert in every technology listed, but having a strong networking foundation will help you understand incidents and follow troubleshooting procedures more effectively.
Responsibilities
As a Networking Managed Services Engineer (L1), the selected candidate will provide first-level managed services support to help maintain client IT infrastructure and systems.
The engineer will proactively monitor client infrastructure and solutions and identify errors or incidents as early as possible. When an incident occurs, the candidate will investigate the issue, understand its possible cause and use approved procedures to resolve it.
The role involves handling technical incidents and service requests through ITSM tickets, telephone support and chat support. Candidates will be expected to respond promptly and maintain accurate information in the ticket throughout the incident lifecycle.
Engineers will use available knowledge articles and SOPs to resolve as many tickets as possible within their assigned support scope. Issues that cannot be resolved at the first level should be escalated appropriately with sufficient troubleshooting information.
The role may also involve maintenance activities such as patching and configuration changes. Candidates may need to coordinate with other teams and ensure proper shift handovers so that unresolved incidents continue to receive attention.
Another responsibility is identifying opportunities to improve the service environment. Engineers may contribute ideas for reducing recurring incidents, improving request fulfilment, automating repetitive activities and making existing processes more efficient.
The position can also involve supporting project activities and disaster recovery functions or tests when required. Candidates may contribute to knowledge management by updating existing documentation and sharing useful technical information with the team.
Eligibility Criteria
Candidates should have a bachelor’s degree in Information Technology, Computing or an equivalent qualification or experience.
Since this is an L1 networking managed services position, candidates should have a basic understanding of networking and IT infrastructure concepts. Applicants should carefully check the official NTT DATA job listing for any additional eligibility conditions before submitting an application.
Candidates should also be comfortable working in a hybrid environment and adapting to the operational requirements of a managed services organization.
Skills Required
Candidates should have a basic understanding of enterprise networking technologies and be willing to learn and work with different infrastructure platforms.
A good understanding of networking fundamentals, routing, switching, VPNs, firewalls and troubleshooting concepts can be beneficial. Familiarity with BGP, OSPF and EIGRP can also help candidates prepare for the technical requirements of the position.
The role requires disciplined ticket handling. Candidates should be able to follow defined SOPs, use knowledge articles effectively and work systematically toward incident resolution.
Knowledge of ITSM tools and ITSM processes is also important because a significant part of the position involves managing incidents and service requests.
Important Soft Skills
Apart from technical knowledge, NTT DATA expects candidates to demonstrate strong professional and communication skills.
Candidates should have good planning abilities and be capable of managing changing priorities and circumstances. A strong work ethic and adaptability are important because managed services environments can involve changing operational requirements.
A client-focused approach is also essential. Engineers should be able to communicate professionally with clients and internal teams while maintaining a positive service experience.
Good active listening skills are important when understanding technical problems reported by users or clients. Candidates should be able to confirm their understanding, ask relevant questions and communicate information clearly.
The ability to work with people from different cultures and social groups is also valuable in a global organization such as NTT DATA.
How to Prepare for This Role
Candidates interested in this position should focus on strengthening their networking fundamentals before applying or attending the recruitment process.
Important areas to study include the OSI model, TCP/IP, IP addressing, subnetting, DNS, DHCP, VPN, firewalls, switching and routing.
Candidates should also understand the basics of BGP, OSPF and EIGRP, along with concepts such as VLANs, routing tables and network troubleshooting.
Since the position involves ITSM processes, it is also useful to understand concepts such as incident management, service requests, ticket priority, escalation, SLA and change management.
Candidates should be prepared to explain how they would troubleshoot a basic network connectivity issue and demonstrate a systematic approach to identifying and resolving technical problems.
Work Environment
The position follows a Hybrid Working model. Selected candidates may work through a combination of workplace and remote arrangements according to the requirements of the organization and the specific team.
As this is a managed services position, candidates should be adaptable to operational requirements and understand that service-support roles can sometimes require extended working hours when necessary.
About NTT DATA
NTT DATA is a global business and technology services organization providing services across areas including artificial intelligence, cloud, cybersecurity, connectivity, data centers, application services and digital infrastructure.
The company operates across more than 70 countries and is part of the NTT Group. NTT DATA works with organizations across multiple industries and supports clients with technology, consulting and digital transformation services.
For candidates interested in networking and enterprise infrastructure, an L1 managed services position can provide exposure to large-scale IT environments, enterprise networking technologies, ITSM processes and real-world troubleshooting.
Why Should You Consider This Opportunity?
The Networking Managed Services Engineer (L1) position can be a useful starting point for candidates who want to enter the networking and IT infrastructure field.
The role provides exposure to technologies such as VPNs, firewalls, routers, switches and routing protocols. Candidates can also develop practical experience in incident management, ITSM ticket handling, troubleshooting, documentation and client support.
With experience, networking professionals can explore career paths in areas such as Network Engineer, Network Operations, Network Security, Infrastructure Engineering, Cloud Networking and Network Administration.
How to Apply for NTT DATA Recruitment 2026
Interested and eligible candidates should apply through the official NTT DATA careers portal. Before applying, candidates should carefully review the job requirements, educational qualifications, location and working model.
Applicants should keep an updated resume highlighting their educational qualifications, networking knowledge, certifications, technical skills, academic projects and relevant practical experience.
Candidates should make sure that all information submitted in the application is accurate and complete.
Apply through the official GlobalLogic careers page and verify all eligibility requirements before submitting your application.
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