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Sopra Steria has announced an opportunity for the position of ServiceDesk & Monitoring Engineer in Noida, Uttar Pradesh. Candidates with 1–2 years of experience and graduates from any stream can apply for this position.
This is a technical support and IT operations opportunity involving Service Desk Management, Infrastructure Monitoring, Incident Management, IT Support, Cloud Monitoring, ServiceNow, Azure, AWS, ITIL and 24x7 Operations.
The selected candidates will be responsible for providing Level 1 support, monitoring applications and infrastructure, resolving incidents and service requests, handling alerts, following operational procedures and escalating complex technical issues to L2/L3 teams.
Sopra Steria Recruitment 2026
Company: Sopra Steria
Job Title: ServiceDesk & Monitoring Engineer
Job Location: Noida, Uttar Pradesh, India
Experience: 1–2 Years
Qualification: Any Stream Graduate
Department: Engineering, Development, Applications
Job Type: Full Time
Work Environment: 24x7 Operations
Shift: Rotational Shifts
About Sopra Steria
Sopra Steria is a major technology player in Europe with more than 51,000 employees across nearly 30 countries.
The company provides consulting, digital services and technology solutions to organizations across different industries. Sopra Steria helps businesses with digital transformation by combining technology expertise, industry knowledge and innovative solutions.
The company focuses on building sustainable digital solutions while creating opportunities for employees to work with modern technologies and enterprise environments.
Job Description
The ServiceDesk & Monitoring Engineer will be responsible for providing Level 1 Service Desk and Monitoring support to internal and external customers.
The position requires candidates to handle incidents, service requests, outages and monitoring alerts through multiple communication channels including phone, email and chat.
The selected candidate will work with monitoring tools to identify infrastructure and application issues, perform initial investigation, follow predefined runbooks and recovery procedures, and ensure timely resolution according to SLA requirements.
The role also involves supporting 24x7 IT operations, proactive monitoring, incident management, deployments, releases, rollback activities and service restoration.
Candidates will also be expected to escalate complex technical problems to L2 and L3 support teams with accurate diagnostic information.
Roles and Responsibilities
Manage and resolve incidents, service requests, outages and monitoring alerts within defined SLA targets
Provide Level 1 Service Desk support to internal and external customers
Monitor infrastructure, applications, cloud environments and business-critical services
Monitor alerts and perform initial investigation of technical issues
Execute predefined runbooks and recovery procedures
Support deployments, releases and rollback activities
Ensure incidents are correctly classified and prioritized
Track incidents throughout their lifecycle
Take ownership of assigned incidents and service requests
Ensure incidents are properly documented and closed
Escalate complex issues to L2 and L3 technical teams
Provide complete troubleshooting and diagnostic information during escalation
Support Major Incident Management activities when required
Communicate with stakeholders during major incidents and service disruptions
Identify recurring incidents and technical problems
Contribute to continuous service improvement initiatives
Follow ITIL-based service management processes
Follow security, quality and audit requirements
Maintain accurate documentation of incidents and resolutions
Work with different technical teams to restore services quickly
Support operational activities in a 24x7 environment
Technical Skills Required
Candidates should have knowledge or exposure to Windows OS, Microsoft 365, Entra ID and Azure AD.
Knowledge of VPN, Intune, SCCM and endpoint management is useful for this position.
Experience with IT Service Management tools is preferred, particularly ServiceNow.
Candidates should have knowledge of monitoring and observability tools such as:
SolarWinds
Zabbix
Grafana
Splunk
Azure Monitor
Equivalent monitoring tools
Basic understanding of Azure and AWS will be beneficial.
Candidates should also understand basic concepts related to:
Networking
Servers
Databases
Application Monitoring
Cloud Infrastructure
Incident Management
Deployment Management
Release Management
Change Management
Rollback Processes
ServiceNow Skills
Knowledge of ServiceNow is preferred for this role.
Candidates familiar with ITSM platforms and processes such as incident management, service requests, SLA tracking, ticket management, prioritization and escalation can benefit from this experience.
Cloud Skills
Basic exposure to cloud environments such as Microsoft Azure or Amazon Web Services AWS is preferred.
Candidates interested in cloud support, infrastructure monitoring and application monitoring can consider this opportunity as a potential entry point into IT operations and cloud support careers.
Monitoring Skills
The role requires candidates to proactively monitor infrastructure, applications and business-critical services.
Knowledge of monitoring tools such as SolarWinds, Zabbix, Grafana, Splunk and Azure Monitor can be helpful.
Candidates should be able to identify alerts, perform initial troubleshooting, understand system behaviour and escalate issues when required.
Core Competencies
Strong communication skills
Customer-focused approach
Analytical thinking
Problem-solving ability
Troubleshooting skills
Attention to detail
Ownership and accountability
Ability to work under pressure
Ability to follow processes and procedures
Ability to work with technical and non-technical teams
Willingness to learn new technologies
Ability to work in a 24x7 environment
Shift Details
This is a 24x7 operational support role.
Candidates should be comfortable working in rotational shifts based on business requirements.
The role may require working during different time periods, including nights, weekends and other rotational schedules.
Educational Qualification
The official job posting states that candidates with a graduate degree in any stream can apply.
Experience Required
The expected experience for the role is:
1–2 years
Candidates with experience in the following areas may find the position relevant:
IT Support
Technical Support
Service Desk
Help Desk
NOC Operations
Infrastructure Monitoring
Application Support
IT Operations
Incident Management
Cloud Support
Job Location
Noida, Uttar Pradesh, India
Who Can Apply?
Candidates with a graduation degree and 1–2 years of relevant experience can apply.
The position can be suitable for candidates looking to build a career in:
IT Support
Service Desk
Technical Support
NOC
Infrastructure Monitoring
Cloud Support
Application Support
IT Operations
Service Management
Why This Role Can Be Useful for IT Professionals
The role provides exposure to multiple areas of enterprise IT operations.
Candidates can gain experience with ServiceNow, monitoring platforms, cloud environments, incident management, ITIL processes, infrastructure support, application monitoring and service restoration.
The position can also provide exposure to automation, GenAI tools and continuous improvement initiatives.
Important Skills for Interview Preparation
Candidates preparing for this role should revise basic concepts of:
Windows troubleshooting
Networking fundamentals
DNS
DHCP
VPN
Cloud computing
Azure fundamentals
AWS fundamentals
ServiceNow
ITIL
Incident Management
Problem Management
Change Management
SLA
Priority and Severity
Monitoring
Application Monitoring
Infrastructure Monitoring
Server troubleshooting
Database basics
Technical troubleshooting
Customer support
Sopra Steria ServiceDesk & Monitoring Engineer FAQs
What is the job role at Sopra Steria?
Sopra Steria is hiring for the position of ServiceDesk & Monitoring Engineer.
What is the job location?
The position is based in Noida, Uttar Pradesh.
How much experience is required?
The job posting specifies 1–2 years of experience.
What is the educational qualification?
Any Stream Graduate can apply.
Is this a technical support job?
Yes. The role involves Level 1 Service Desk support, monitoring, incident management, troubleshooting and technical operations.
Is ServiceNow required?
ServiceNow is listed as a preferred ITSM tool.
Is Azure required?
Basic knowledge of Azure is beneficial. The role also mentions AWS and cloud environments.
Is AWS knowledge required?
Basic understanding of AWS is beneficial for the role.
Does the job involve rotational shifts?
Yes. The role supports 24x7 operations, so candidates should be willing to work rotational shifts.
Is this a Work From Home job?
The provided job posting lists Noida, Uttar Pradesh, India as the location. Candidates should check the official application page for the latest work model information.
What monitoring tools are mentioned?
The job posting mentions SolarWinds, Zabbix, Grafana, Splunk and Azure Monitor or equivalent tools.
Is ITIL knowledge useful?
Yes. The position specifically mentions compliance with ITIL requirements, making ITIL knowledge useful for candidates.
Can candidates from any graduation stream apply?
Yes. The qualification section states Any Stream Graduate.
What type of work will the selected candidate perform?
The candidate will handle service desk requests, incidents, monitoring alerts, troubleshooting, escalation, deployments, recovery procedures and service restoration.
Is this suitable for freshers?
The listed experience requirement is 1–2 years, so candidates should verify the current eligibility criteria before applying if they are freshers.
How to Apply
Interested and eligible candidates can apply through the official Sopra Steria careers portal.
Candidates are advised to check the official job listing before applying and verify all eligibility and recruitment details.
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