UNDERSTAND THE JOB ROLE
Sutherland is hiring for the position of Associate / Sr. Associate - Referral in Bengaluru, Karnataka. This is a permanent Work From Home opportunity for eligible candidates, with the job involving customer support through calls, email, chat, and social media.
The selected candidate will be responsible for providing excellent customer experiences by understanding customer questions, resolving issues, handling inquiries, and ensuring that concerns are addressed within the required timelines.
The role also involves meeting monthly Customer Satisfaction and productivity targets while following company policies, security requirements, service-level agreements, and process guidelines.
SUTHERLAND RECRUITMENT 2026
Company: Sutherland
Job Title: Associate / Sr. Associate - Referral
Job ID: REF44789N
Location: Bengaluru, Karnataka
Work Model: Permanent WAH
Contract Type: Permanent
Date Published: 14 July 2026
Eligibility: Any Full-Time UG/PG Graduate
Passout Year: 2025
Experience: Freshers
ABOUT SUTHERLAND
Sutherland is a global technology and business process services company working with organizations across different industries.
The company focuses on Artificial Intelligence, automation, cloud engineering, advanced analytics, digital transformation, and business process excellence.
Sutherland works with global brands and combines human expertise with technology and AI-driven solutions to improve business operations and customer experiences.
JOB DESCRIPTION
The selected candidate will work as a customer support professional responsible for delivering outstanding customer experiences through different communication channels.
Customer interactions may take place through calls, email, chat, or social media depending on the assigned process.
The candidate will need to understand customer concerns, provide appropriate resolutions, answer questions accurately, and ensure that customer requests are handled within the required timelines.
The role also requires candidates to achieve monthly Customer Satisfaction and productivity goals.
KEY RESPONSIBILITIES
The selected candidate will be responsible for resolving customer requests and inquiries through email, chat, or social media.
Candidates will need to meet contact center statistics and service-level agreements based on contractual and process requirements.
The role requires strict adherence to non-disclosure agreements and data security policies while handling customer information.
Candidates will also be expected to complete mandatory upskilling programs and e-courses associated with their assigned process.
Regular coaching sessions may be conducted, and candidates will need to implement feedback provided during these sessions.
Maintaining schedule adherence and regular attendance is an important part of the position.
Candidates are expected to positively contribute toward reducing program shrinkage and maintaining operational efficiency.
ELIGIBILITY CRITERIA
Candidates must be full-time undergraduate or postgraduate graduates.
Eligible educational backgrounds include Arts, Science, Commerce, Engineering, Pharmacy, MBA, and MCA.
The position is specifically open to 2025 passout candidates according to the provided job description.
Freshers can apply if they meet the educational, communication, location, and other requirements.
EDUCATIONAL QUALIFICATION
Candidates from the following educational backgrounds can apply:
Arts
Science
Commerce
Engineering
Pharmacy
MBA
MCA
The degree must be a full-time UG or PG qualification.
COMMUNICATION SKILLS
Excellent verbal and written English communication skills are required for this position.
Candidates should be able to communicate clearly with customers and understand their questions or concerns.
Since the role may involve email, chat, calls, or social media interactions, candidates should have good written communication as well as verbal communication skills.
ANALYTICAL AND TYPING SKILLS
Candidates should have good analytical and typing skills.
Analytical ability will help candidates understand customer problems, identify the appropriate resolution, and follow the correct process.
Good typing skills can be useful when handling chat, email, ticketing, and other customer support interactions.
SHIFT REQUIREMENT
Candidates must be flexible to work in shifts, including night shifts.
Since customer support operations can operate across different business hours and time zones, candidates should be comfortable working rotational or night shifts according to business requirements.
WORK FROM HOME REQUIREMENT
The job is listed as Permanent WAH, meaning Work From Home.
However, candidates must reside within a radius of 25 kilometres of the Sutherland office according to the provided eligibility requirements.
Candidates should verify the exact work-from-home and location requirements with the recruiter or official application before joining.
WHO CAN APPLY?
2025 passout candidates with a full-time UG or PG degree can apply.
Candidates from Arts, Science, Commerce, Engineering, Pharmacy, MBA, and MCA backgrounds are eligible according to the provided job description.
Freshers who have strong English communication skills, good typing ability, basic analytical skills, and flexibility to work night shifts can consider this opportunity.
IDEAL CANDIDATE PROFILE
The ideal candidate should have excellent English communication skills and a customer-focused approach.
The candidate should be comfortable communicating through multiple channels such as email, chat, calls, and social media.
Candidates should be able to work under performance targets, follow processes accurately, maintain schedule adherence, protect customer information, and respond professionally to customer concerns.
Flexibility, discipline, willingness to learn, and the ability to accept and implement coaching feedback are important for this role.
CUSTOMER SUPPORT RESPONSIBILITIES
Customer support is the central responsibility of this position.
Candidates will need to understand customer inquiries and provide appropriate responses according to the assigned process
They may handle requests related to products, services, accounts, technical issues, or other customer concerns depending on the specific process they are assigned to.
The objective is to resolve customer concerns efficiently while maintaining customer satisfaction and productivity targets.
SLA AND PERFORMANCE REQUIREMENTS
Candidates will be expected to meet contact center statistics and SLAs.
Service-level agreements define the expected standards for handling customer interactions, response times, productivity, and other operational metrics.
Candidates should therefore be comfortable working in a target-driven environment.
DATA SECURITY AND CONFIDENTIALITY
The role requires adherence to non-disclosure agreements and data security policies.
Candidates may handle customer or business information and must follow all applicable security procedures.
Confidential information should be handled responsibly and only according to company-approved processes.
UPSKILLING AND TRAINING
Candidates will be required to complete upskilling programs and e-courses mandated by the assigned program.
Sutherland may provide training to help employees understand the process, systems, customer requirements, policies, and performance expectations.
Candidates should be willing to continuously learn and improve their skills.
COACHING AND FEEDBACK
The role includes attending coaching sessions.
Candidates are expected to understand the feedback provided during coaching and implement it in their daily work.
The ability to accept constructive feedback and improve performance is an important part of succeeding in a customer support environment.
ATTENDANCE AND SCHEDULE ADHERENCE
The job description emphasizes 100% schedule adherence and no absenteeism.
Candidates should be prepared to follow their assigned working schedule consistently and maintain reliable attendance.
Strong schedule discipline is particularly important in customer support operations because staffing levels directly affect service delivery.
SALARY
The provided job posting does not mention a specific salary or CTC.
Candidates should confirm the salary, incentives, benefits, and other compensation details directly with Sutherland during the recruitment process.
CAREER OPPORTUNITY
This position can be a useful starting point for graduates looking to build careers in customer support, customer experience, business process services, operations, communication, and service delivery.
With experience, candidates can potentially develop skills in customer relationship management, process operations, quality, training, workforce management, and other business operations functions.
JOB DETAILS AT A GLANCE
Company: Sutherland
Position: Associate / Sr. Associate - Referral
Job ID: REF44789N
Location: Bengaluru, Karnataka
Work Model: Permanent WAH
Contract Type: Permanent
Eligibility: Full-Time UG/PG Graduate
Eligible Streams: Arts, Science, Commerce, Engineering, Pharmacy, MBA, MCA
Passout Year: 2025
Experience: Freshers
Shift: Flexible shifts including nights
Communication: Excellent verbal and written English
Additional Skills: Analytical skills and typing skills
Location Requirement: Within 25 Km of the office
IMPORTANT POINTS BEFORE APPLYING
Candidates should be 2025 graduates with a full-time UG or PG qualification.
Candidates must have strong English communication skills.
Candidates should be comfortable working night shifts.
Candidates should have good typing and analytical skills.
Candidates must meet the stated 25 Km residence requirement.
Candidates should be comfortable working toward customer satisfaction, productivity, and SLA targets.
Candidates should be willing to attend coaching and mandatory training programs.
HOW TO APPLY
Interested and eligible candidates can apply through the Sutherland recruitment process.
Candidates should verify the latest vacancy status, eligibility requirements, work-from-home conditions, salary details, and selection process before submitting their application.
For recruitment-related queries, the provided job information lists the Sutherland recruitment contact email as:
[helpdesk@Sutherlandglobal.com](mailto:helpdesk@Sutherlandglobal.com)
Candidates should be cautious of recruitment fraud. Sutherland states that it does not request payment or favors in exchange for job opportunities.
FINAL WORDS
Sutherland's Associate / Sr. Associate opportunity is a suitable option for 2025 graduates from multiple educational backgrounds who are looking for a customer support or business operations career.
The role offers a Permanent Work From Home model and involves customer interactions through calls, email, chat, or social media.
Candidates with strong English communication, good typing and analytical skills, willingness to work night shifts, and the ability to meet customer service and productivity targets can consider this opportunity.
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