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Tech Mahindra has announced an opportunity for the position of Customer Support Executive in Bengaluru. This opening is suitable for candidates with 0–2 years of experience and is a full-time, permanent opportunity in the customer support and operations domain. Candidates from any graduate background can apply for this role, making it a suitable option for freshers and early-career candidates looking to begin their careers in the IT services and customer experience industry.
The position is based in Electronic City – Phase 2, Bengaluru, and involves working in a Voice / Blended customer support process. The role requires candidates to interact with customers, understand their concerns, provide appropriate solutions, maintain professional communication, and escalate issues whenever necessary.
The company is currently showing approximately 100 openings, making this a potentially useful opportunity for candidates searching for fresher and entry-level customer support jobs in Bengaluru.
Tech Mahindra Customer Support Executive Recruitment 2026 – Overview
Company: Tech Mahindra
Job Role: Customer Support Executive
Experience: 0–2 Years
Salary: ₹3.25 – ₹4.25 LPA
Job Location: Bengaluru
Work Location: Electronic City – Phase 2
Openings: 100
Employment Type: Full Time, Permanent
Role Category: Voice / Blended
Department: Customer Success, Service & Operations
Industry: IT Services & Consulting
Education: Any Graduate
Shift: Rotational Night Shift
Working Days: 5 Days
Weekly Off: Rotational Week Off
Cab Facility: Yes – Pickup and Drop
About Tech Mahindra
Tech Mahindra is a major IT services and consulting company and a part of the Mahindra Group. The company provides technology, digital transformation, business process, and customer experience services to organizations across different industries.
Tech Mahindra Business Process Services is the business process outsourcing arm of the company and provides customer experience and back-office services across industries including communications, media and entertainment, retail, healthcare and life sciences, banking and financial services, transportation, hospitality, logistics, manufacturing, and utilities.
The Customer Support Executive position provides candidates with an opportunity to work in a professional customer service environment and gain experience in international voice and blended processes.
Job Description
The Customer Support Executive will be responsible for handling customer interactions and ensuring that customer requirements are addressed effectively and professionally.
The role requires strong customer service orientation, good communication skills, problem-solving ability, interpersonal skills, and the ability to work in a fast-paced customer support environment.
Candidates should be comfortable communicating with customers, understanding their concerns, providing accurate information, and following up when necessary.
The position also requires employees to maintain productivity and quality standards while ensuring that customer interactions remain professional and helpful.
Customer Focus
A strong customer-focused approach is one of the primary requirements for this position.
Employees are expected to demonstrate a strong customer service orientation and take responsibility for following up with customers when required.
Candidates should ensure that customer needs and expectations are properly addressed and that commitments made to customers are fulfilled.
The ability to understand customer concerns and provide an appropriate response is important for success in this role.
Communication Skills
Excellent communication skills are required for this position.
Candidates should be able to communicate their thoughts clearly and in an organized manner. Since the position involves customer interactions, employees must be comfortable communicating information in a professional and easy-to-understand way.
The role also requires strong written communication skills. Candidates may need to communicate with customers through email or other written channels after calls or interactions.
Clear, polite, and professional written communication is therefore an important part of the job.
Customer Interaction Skills
The Customer Support Executive is expected to maintain a friendly and positive approach while interacting with customers.
Employees should be able to handle difficult or dissatisfied customers professionally. The ability to remain calm and provide useful information during challenging customer interactions is important.
Candidates should also be able to set appropriate expectations and communicate information in a positive and articulate manner.
Maintaining a professional tone throughout customer interactions can help improve the overall customer experience.
Problem-Solving Skills
Candidates should have good problem-solving abilities and be able to investigate customer concerns and take appropriate action.
The role involves handling routine customer problems and gathering the necessary information from customers to understand their requirements.
Employees are expected to follow a systematic approach when solving problems rather than responding without understanding the customer's actual issue.
The ability to identify the right solution and escalate the matter when necessary is an important part of the position.
Interpersonal Skills
Good interpersonal skills are required because the position involves regular interaction with customers and other team members.
Employees should maintain a professional and positive attitude while interacting with others and should be able to establish rapport quickly.
Candidates should treat customers and colleagues with courtesy and respect and should be comfortable working with people from different backgrounds and communication styles.
The ability to adjust communication and behavior according to different working styles and perspectives can be beneficial in this role.
General Responsibilities
The selected candidates will be responsible for providing clear and polite customer communication and ensuring that customer issues are handled appropriately.
Employees may need to escalate customer issues to the appropriate teams whenever the issue cannot be resolved at the current level.
The role requires employees to provide timely, accurate, and professional customer service while maintaining a positive and professional demeanor.
Candidates will also be expected to understand and use departmental resources, policies, and procedures while handling customer interactions.
Employees may need to document customer contact topics and actions using the tools provided by the process.
Maintaining appropriate email handling time while remaining friendly, informative, and helpful to customers is also part of the role.
Employees are expected to maintain productivity and quality standards and actively look for solutions to recurring customer issues.
Candidates may also be required to identify trends and communicate them to the appropriate personnel along with possible solutions or suggestions.
The role also requires an appropriate sense of urgency when responding to customer requirements.
Shift Timings
This position involves a Rotational Night Shift.
Candidates applying for the role should therefore be comfortable working during night hours and adapting to rotational shift schedules depending on business requirements.
The job follows a 5-day working schedule, with rotational weekly offs.
Candidates who are specifically looking for fixed day shifts should carefully consider this requirement before applying.
Cab Facility
Tech Mahindra is providing a cab facility with pickup and drop for this position.
This can be particularly useful for employees working rotational night shifts in Bengaluru. Candidates should confirm the exact cab eligibility, route coverage, and transportation policies during the recruitment or onboarding process.
Job Location
The position is based in Bengaluru, specifically in Electronic City – Phase 2.
Candidates who are already based in Bengaluru or are willing to work from the specified location can consider applying for this opportunity.
Since the role requires shift-based customer support, candidates should also consider their ability to commute according to the assigned shift timings.
Eligibility Criteria
Candidates with 0–2 years of experience can apply for this position.
The educational requirement mentioned for the role is Any Graduate, meaning candidates from different graduation backgrounds may be eligible.
The role is particularly suitable for candidates interested in customer support, international voice processes, BPO, customer experience, and IT-enabled services.
Fresh graduates can consider this opportunity if they possess good communication skills and are comfortable working in rotational shifts.
Key Skills Required
The job listing highlights several skills related to customer support and international voice processes.
Important skills include:
Customer Support
Voice Process
International Voice Process
International BPO
Inbound Voice Process
International Call Center
Semi Voice Process
International Process
International Voice
Inbound Voice Support
International Calling
Customer Service
Problem Solving
Written Communication
Verbal Communication
Customer Interaction
Candidates with previous experience in international voice or blended processes can find their existing skills relevant to this position.
Who Can Apply?
This opportunity can be considered by fresh graduates as well as candidates with up to two years of experience.
Candidates who have good English communication skills and are comfortable interacting with customers can apply.
The position may be suitable for candidates looking for:
Customer Support Jobs
International Voice Process Jobs
BPO Jobs
Voice Process Jobs
Customer Service Jobs
ITES Jobs
Bengaluru Fresher Jobs
Night Shift Jobs
Customer Experience Jobs
Entry-Level IT Jobs
Salary Details
The salary mentioned for the position is approximately ₹3.25 LPA to ₹4.25 LPA.
The actual compensation offered to a selected candidate may depend on factors such as experience, skills, recruitment conditions, and company policies. Candidates should verify the final salary and employment terms during the official hiring process.
Work Schedule
The role requires employees to work 5 days per week with rotational weekly offs.
Because the position operates on a rotational night shift schedule, candidates should be prepared for changing shift timings based on business requirements.
The combination of rotational shifts and cab pickup/drop makes this role particularly relevant for candidates who are comfortable working in customer support operations that run beyond standard daytime hours.
Why Consider This Opportunity?
One of the major advantages of this Tech Mahindra opening is that it accepts Any Graduate candidates. This makes the position accessible to graduates from multiple educational backgrounds.
The role can also provide valuable professional experience in customer service, communication, problem-solving, international customer interactions, and business process operations.
Candidates beginning their careers can use this experience to develop professional communication skills, customer handling abilities, process knowledge, and workplace experience.
The listed salary range of ₹3.25–₹4.25 LPA and the availability of approximately 100 openings also make the opportunity worth considering for eligible candidates.
Career Growth
A Customer Support Executive role can provide candidates with an entry point into the customer experience and business process industry.
With experience and strong performance, employees can potentially develop their careers into areas such as senior customer support, quality analysis, team leadership, process management, customer experience, operations, or other relevant functions, depending on business requirements and internal opportunities.
Candidates can also use their experience to develop transferable skills such as communication, customer relationship management, problem-solving, process adherence, documentation, and teamwork.
Important Points Before Applying
Candidates should carefully consider the shift requirements before applying because the position involves rotational night shifts.
The job also follows rotational weekly offs, so candidates should be comfortable working on weekends or holidays when required according to the shift schedule.
The position is based in Electronic City – Phase 2, Bengaluru, so applicants should be prepared to work from the specified location.
Candidates should also ensure that their communication skills are strong enough for an international voice or blended customer support environment.
Frequently Asked Questions
Who can apply for the Tech Mahindra Customer Support Executive position?
Candidates with 0–2 years of experience and a graduation degree can apply. The educational requirement is listed as Any Graduate.
What is the salary for this Tech Mahindra job?
The listed salary range is approximately ₹3.25 LPA to ₹4.25 LPA.
Where is the Tech Mahindra Customer Support Executive job located?
The position is located in Bengaluru, Electronic City – Phase 2.
Is this a voice process job?
Yes. The role is categorized as Voice / Blended and includes customer interaction responsibilities.
Are freshers eligible?
Yes. The experience requirement is 0–2 years, so fresh graduates can consider applying.
Are night shifts required?
Yes. The job requires candidates to work in rotational night shifts.
How many days per week do employees work?
The role follows a 5-day working schedule with rotational weekly offs.
Is a cab facility available?
Yes. The job listing mentions a pickup and drop cab facility.
What skills are required?
Important skills include customer service, communication, international voice process, problem-solving, customer interaction, written communication, and the ability to handle customer concerns professionally.
What industry does this role belong to?
The position falls under IT Services & Consulting, specifically within customer success, service, and operations.
Tech Mahindra Customer Support Executive Recruitment 2026 – Summary
Tech Mahindra is currently hiring Customer Support Executives in Bengaluru for candidates with 0–2 years of experience. The position offers a salary range of ₹3.25–₹4.25 LPA and has approximately 100 openings listed.
The role is suitable for Any Graduate candidates and involves voice/blended customer support responsibilities. Employees will handle customer interactions, solve routine problems, escalate issues when required, maintain quality and productivity standards, and communicate professionally with customers.
The job is based in Electronic City – Phase 2, Bengaluru, and requires rotational night shifts with 5 working days and rotational weekly offs. A cab pickup and drop facility is also mentioned in the job listing.
For candidates looking for an entry-level customer support or international voice process opportunity in Bengaluru, this Tech Mahindra opening can be considered.
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