Sutherland Hiring 2026: Associate / Senior Associate Referral Jobs in Bengaluru

This opportunity is suitable for candidates from a wide range of educational backgrounds, including Arts, Science, Commerce, Engineering, Pharmacy, MBA, and MCA. The eligibility criteria state that full-time undergraduate and postgraduate graduates who passed out in 2025 can apply.

The role is centered around customer experience and involves supporting customers through email, chat, social media, and potentially calls depending on the assigned program. Candidates will be expected to resolve customer requests and inquiries, meet customer satisfaction and productivity goals, follow data-security requirements, complete assigned learning programs, attend coaching sessions, and maintain strong schedule adherence.

About Sutherland

Sutherland is a digital transformation company that works across areas such as artificial intelligence, automation, cloud engineering, and advanced analytics. According to the supplied company description, these areas form part of Sutherland's core expertise.

The company works with brands worldwide and combines technology capabilities with business process services. Sutherland states that it has created more than 200 unique inventions under several patents across AI and other critical technologies.

The company also describes its products and platforms as supporting digital transformation, optimization of business operations, experience improvement, and the development of new technology solutions.

Sutherland's approach combines human expertise and artificial intelligence to create solutions for businesses and their customers. The company describes this as developing digital chemistry that can support transformative outcomes and long-term relationships.

Sutherland Associate / Senior Associate Job Overview

The position is listed as Associate / Senior Associate – Referral, with Job ID REF44789N. The contract type is Permanent WAH, and the location listed is Bengaluru, Karnataka.

The role is focused on delivering customer experiences through multiple communication channels. Depending on the assigned program, employees may handle customer interactions through calls, email, chat, or social media.

Candidates will be responsible for resolving customer requests and inquiries while ensuring that customer questions are answered in a timely manner. The role also includes monthly customer-satisfaction and productivity goals.

The position includes operational responsibilities such as meeting contact-center statistics and service-level agreements, following non-disclosure and data-security policies, completing required e-courses, participating in coaching, and maintaining schedule adherence.

Understand the Job Role

The Associate / Senior Associate position is primarily a customer-experience role. The employee is expected to understand customer questions, inquiries, or concerns and provide appropriate assistance according to the processes and principles of the assigned program.

Customer interaction can take place through different channels, including email, chat, social media, and calls. This means candidates need to communicate clearly and professionally regardless of the communication method being used.

Timely resolution is an important part of the role. Employees are expected to make sure customer questions are addressed within the required timeframe while maintaining the service standards of the assigned program.

The position also includes customer satisfaction and productivity targets. Candidates should therefore be comfortable working in a structured environment where performance is measured through defined operational metrics.

The role also requires employees to follow company policies related to confidentiality and data security. Since customer interactions can involve information that needs to be protected, employees are expected to follow applicable security and non-disclosure requirements.

Match Your Skills

Excellent verbal and written English communication skills are specifically mentioned in the eligibility requirements. Candidates should therefore be comfortable communicating professionally with customers and colleagues.

Written communication is particularly relevant for email, chat, and social-media interactions. Candidates should be able to understand a customer's concern and provide a clear and grammatically appropriate response.

Analytical skills are also required. Customer inquiries can involve different types of issues, so candidates need to understand the information provided, identify the actual requirement, and follow the appropriate process for resolution.

Typing skills are another important requirement. Candidates handling chat, email, or other digital customer interactions should be able to type accurately while maintaining productivity.

Flexibility is also essential because the job description states that candidates should be willing to work shifts, including night shifts.

Check Your Eligibility

The provided eligibility criteria state that candidates with any full-time undergraduate or postgraduate degree can apply.

The accepted educational backgrounds listed in the source include Arts, Science, Commerce, Engineering, Pharmacy, MBA, and MCA.

The job description specifically states that 2025 passout candidates can apply. Candidates should therefore ensure that their graduation information matches the stated eligibility requirement.

The source does not specify a minimum percentage, backlog requirement, age limit, or specific academic specialization beyond the listed degree categories.

Another important requirement is the location condition. Candidates must reside within a radius of 25 kilometres of the relevant Sutherland office.

Be Ready With Your Documents

Candidates should keep an updated resume and accurate educational information ready before applying.

Since this is a customer-experience position, the resume should clearly communicate relevant skills such as English communication, customer handling, analytical ability, typing, teamwork, and problem-solving.

Candidates with previous internships, customer-service experience, communication-related activities, or other relevant experience can include those details where applicable.

Graduation information should be presented clearly because the eligibility criteria specifically mention full-time UG/PG graduates who passed out in 2025.

Candidates should also ensure that their residential location information is accurate because the listing specifies a 25-kilometre radius requirement from the office.

Customer Support Responsibilities

One of the main responsibilities is resolving customer requests and inquiries. Depending on the assigned program, these requests may be received through email, chat, social media, or calls.

Employees need to understand the customer's concern and follow the appropriate process to provide a suitable response. The objective is not simply to answer quickly but also to provide an accurate and useful customer experience.

The role requires employees to achieve monthly customer-satisfaction and productivity goals. This means candidates should be comfortable working with measurable performance expectations.

Customer interactions must also be handled according to the applicable policies and procedures of the assigned program.

Contact Center Statistics and SLAs

The position requires employees to achieve contact-center statistics and SLAs, or contractual service-level requirements.

These metrics form part of the operational expectations of customer-support programs. Employees need to complete their responsibilities according to the standards established for their assigned process.

The provided source does not specify the exact SLA targets or individual performance metrics. Candidates should therefore verify the specific expectations associated with their assigned program.

Data Security and Confidentiality

Following data-security policies is an explicit responsibility of this position.

Employees may handle customer or business information during their daily activities, so they are expected to follow non-disclosure agreements and applicable security policies.

Candidates should understand the importance of confidentiality and should be prepared to follow the organization's procedures when accessing, processing, or communicating information.

Upskilling and E-Courses

Sutherland requires employees to complete upskilling and e-courses mandated by the assigned program.

This means candidates should be prepared to continuously learn new processes, systems, customer-handling procedures, and program-specific requirements.

The position also includes coaching sessions. Employees are expected to attend coaching sessions and implement the feedback they receive.

For candidates entering or continuing their careers in customer experience, this can provide an opportunity to develop communication, process knowledge, professional behavior, and customer-handling skills.

Schedule Adherence and Attendance

Schedule adherence is specifically emphasized in the job description.

Employees are expected to maintain 100% schedule adherence and avoid absenteeism. The listing also states that employees should positively contribute toward reducing program shrinkage.

Candidates should therefore understand that attendance and following assigned schedules are important parts of the position.

The job description also requires flexibility to work shifts, including nights. Applicants should consider this requirement before applying.

Work From Anywhere and Location Requirement

The contract type is listed as Permanent WAH, which indicates a Work From Anywhere arrangement in the supplied job information.

However, the same job description states that candidates must reside within a radius of 25 kilometres of the Sutherland office.

Candidates should therefore carefully verify the exact work arrangement and office-location requirement during the recruitment process. The supplied source does not provide additional details about whether WAH applies from day one, whether office visits are required, or how the 25-kilometre requirement is administered.

Bengaluru Job Opportunity

The location listed for this referral position is Bengaluru, Karnataka.

Candidates residing within the required radius of the relevant Sutherland office should review the opportunity and verify that their residential location meets the stated condition.

The listing does not provide a specific Bengaluru office address in the information supplied, so candidates should verify the exact office location through the official recruitment process.

Career Opportunity for Graduates

This Sutherland Associate / Senior Associate opportunity can provide graduates with professional experience in customer experience and business-process operations.

The role involves communication with customers, problem resolution, productivity management, service-level requirements, data-security procedures, continuous learning, and coaching.

Candidates can develop professional communication and customer-handling skills while gaining experience in a structured corporate environment.

The position can be relevant to graduates from multiple educational backgrounds because the eligibility criteria do not restrict applicants to a single technical degree.

How to Prepare for the Role

Candidates should begin by improving their English communication skills. Practice introducing yourself, explaining problems clearly, understanding customer questions, and responding in a professional manner.

Written communication should also be practiced because email, chat, and social-media support are included in the role. Candidates should focus on grammar, clarity, spelling, and concise professional responses.

Typing practice can also be beneficial because the job specifically mentions typing skills. Candidates should prioritize accuracy while gradually improving speed.

Analytical thinking is another useful preparation area. Candidates can practice reading customer scenarios, identifying the main problem, determining what information is required, and selecting an appropriate response.

Candidates should also prepare to discuss their flexibility regarding shifts, including night shifts, because this is explicitly included in the eligibility requirements.

Customer Experience Skills

Customer experience is at the center of the role. Candidates need to understand that customer support is not limited to simply answering questions.

A good customer interaction requires understanding the concern, following the correct process, communicating clearly, and ensuring that the customer receives an appropriate response within the required timeframe.

Candidates should also be prepared to work with customers who may have different communication styles or levels of familiarity with a product or service.

Maintaining professionalism and following company policies are important throughout the interaction.

Frequently Asked Questions

What is the Sutherland job role?

The position is Associate / Senior Associate – Referral, with Job ID REF44789N. The role focuses on customer experience and customer support.

What is the Sutherland job location?

The listed location is Bengaluru, Karnataka.

Is this a permanent job?

Yes. The contract type in the supplied listing is Permanent WAH.

What does WAH mean in this listing?

The listing identifies the contract type as Permanent WAH, indicating a Work From Anywhere arrangement. Candidates should verify the specific work arrangement and any office-related conditions with Sutherland.

Who can apply for this Sutherland position?

The eligibility criteria state that full-time UG and PG graduates from Arts, Science, Commerce, Engineering, Pharmacy, MBA, and MCA backgrounds can apply. The listing specifically identifies 2025 passouts as eligible.

What communication skills are required?

Candidates should have excellent verbal and written English communication skills.

Are night shifts involved?

Candidates must be flexible to work shifts, including night shifts.

Is there a location restriction?

Yes. Candidates must reside within a radius of 25 kilometres of the relevant Sutherland office.

What are the main responsibilities?

The role involves resolving customer requests and inquiries, achieving contact-center statistics and SLAs, following non-disclosure and data-security policies, completing required e-courses, attending coaching sessions, implementing feedback, and maintaining schedule adherence.

Does the source mention salary?

No salary figure is provided in the supplied job information. Candidates should verify compensation details through the official recruitment process.

Does the source mention a minimum percentage?

No minimum academic percentage is specified in the provided listing.

Does the source mention an application deadline?

No application deadline is included in the supplied information.

Final Thoughts

Sutherland's Associate / Senior Associate Referral opportunity in Bengaluru is a permanent Work From Anywhere position focused on customer experience and customer support. The role involves handling customer requests through channels such as email, chat, social media, and calls while maintaining customer satisfaction and productivity targets.

The position is open to full-time UG and PG graduates from the educational backgrounds listed in the source, with 2025 passout candidates identified as eligible. Strong English communication, analytical ability, typing skills, and flexibility to work shifts including nights are among the key requirements.

Candidates should also carefully consider the 25-kilometre location requirement and the schedule-adherence expectations before applying. Since salary and several recruitment details are not provided in the supplied source, applicants should verify those details through the official Sutherland recruitment process.