Sutherland Hiring 2026: New Campus Associates for 2026 Graduates

Sutherland is hiring New Campus Associates for its FY’26 hiring program. The opportunity is open to 2026 passout candidates from a wide range of undergraduate and postgraduate backgrounds, including Arts, Science, Commerce, Engineering, Pharmacy, MBA, and MCA.

The role is focused on customer experience and involves supporting customers through calls, email, chat, or social media. Selected candidates will be responsible for resolving customer requests and inquiries, meeting customer satisfaction and productivity goals, following data-security requirements, completing required learning programs, attending coaching sessions, and maintaining strong schedule adherence.

The job listing mentions Chennai, India, at the top of the posting, while the additional information section identifies working locations as Mumbai, Hyderabad, Cochin, Chennai, or Bhopal. Candidates should therefore carefully check the location associated with the specific application or program before proceeding.

About Sutherland

Sutherland is a digital transformation company focused on delivering customer and employee experiences. According to the provided job description, the company has more than 39 years of experience working with clients and focuses on making customer experiences instantaneous, relevant, predictive, and frictionless.

The company describes its technology capabilities as including robotic automation, conversational AI, AI-ML enhanced products, cloud-based platforms, design thinking, human insight, and process engineering.

Sutherland's stated approach is built around trust and value, which the company describes through its “One Sutherland” philosophy.

For candidates joining through the New Campus Associates program, the role provides an opportunity to work in a customer-experience environment where communication, analytical ability, typing skills, customer handling, productivity, and adherence to operational requirements are important.

Sutherland New Campus Associates Job Overview

The position is titled New Campus Associates – FY’26. The role is a full-time opportunity and is designed for 2026 graduates from multiple educational backgrounds.

The position involves delivering customer support through different communication channels. Depending on the assigned program, customer interactions may take place through calls, email, chat, or social media.

The primary objective is to provide timely and effective responses to customer questions, concerns, and requests while maintaining the required customer satisfaction and productivity levels.

Candidates joining the role will also need to follow contractual service-level requirements, data-security policies, learning requirements, coaching feedback, and schedule-adherence expectations.

The provided job description does not mention a specific salary figure, so candidates should verify compensation details through the official recruitment process.

Understand the Job Role

The New Campus Associate role at Sutherland is centered around customer experience. A Consultant in this position is responsible for interacting with customers and helping resolve their questions, requests, inquiries, or concerns.

Customer interactions can take place through calls, email, chat, or social media. This means candidates need to communicate clearly and professionally while understanding the customer's requirement and providing an appropriate response.

The job description emphasizes timely resolution. Candidates are expected to make sure that customer questions are answered within the required timeframe and that the assigned customer experience and productivity goals are achieved.

The role also involves meeting contact-center statistics and service-level agreements. These metrics can form an important part of day-to-day performance because customer-support operations generally track factors such as productivity and adherence to defined service requirements.

Data security is another important responsibility. Candidates must follow non-disclosure agreements and data-security policies while handling customer information and company processes.

The role also requires employees to complete mandated upskilling programs and e-courses. Candidates may need to participate in coaching sessions and demonstrate that feedback received during coaching is implemented in their work.

Schedule adherence is specifically highlighted in the job description. Employees are expected to maintain 100% schedule adherence, avoid absenteeism, and contribute positively toward reducing program shrinkage.

Match Your Skills

Strong English communication is one of the most important skills mentioned in the job description. Candidates should have excellent verbal and written English language skills because the role involves communicating with customers through different channels.

For voice-based customer interactions, clear verbal communication can be particularly important. For email, chat, and social-media support, candidates need to communicate information accurately in written form while maintaining a professional tone.

Analytical ability is another required skill. Customer issues can vary significantly, and candidates need to understand the information provided by customers before determining how to respond or resolve the request.

Typing skills are also mentioned. Since the role can involve email, chat, and social-media interactions, candidates should be comfortable entering information accurately and efficiently.

Flexibility is important because the job requires candidates to work shifts, including nights. Candidates considering the opportunity should be prepared for shift-based customer-support operations.

Candidates should also understand the importance of schedule adherence and attendance. The job description specifically mentions 100% schedule adherence and no absenteeism as expectations.

Check Your Eligibility

The primary eligibility requirement is that candidates should be full-time undergraduate or postgraduate graduates who passed out in 2026.

The job listing accepts graduates from a broad range of educational backgrounds. These include Arts, Science, Commerce, Engineering, Pharmacy, MBA, and MCA.

This means candidates do not need to come exclusively from a Computer Science or technology background. Graduates from the listed disciplines can review the opportunity based on the stated eligibility criteria.

The provided source does not mention a minimum percentage requirement, backlog requirement, age limit, or specific graduation percentage. Candidates should therefore avoid assuming additional requirements that are not stated in the job listing.

Candidates must also meet the location requirement specified by Sutherland. The source states that candidates must reside within a radius of 25 kilometres of the relevant office.

Be Ready With Your Documents

Candidates should keep their updated resume and educational information ready before applying. Since this is a campus hiring opportunity for 2026 graduates, the resume should clearly show the candidate's graduation details, educational background, communication abilities, and relevant skills.

Candidates from Arts, Science, Commerce, Engineering, Pharmacy, MBA, and MCA backgrounds can ensure that their educational information is clearly presented.

It is also useful to highlight communication-related experience, customer-service exposure, internships, academic activities, projects, or other experiences that demonstrate analytical thinking, typing ability, teamwork, or problem-solving.

Candidates should also be prepared to provide accurate information regarding their current residential location because the job description specifies a 25-kilometre radius requirement from the office location.

Customer Support Responsibilities

A major responsibility of the position is resolving requests and inquiries made by customers. Depending on the assigned program, these interactions can take place through email, chat, social media, or calls.

The candidate needs to understand the customer's issue and provide a suitable response while following the procedures and service requirements of the assigned program.

Customer satisfaction is an important part of the role. The job description specifically states that employees are expected to attain monthly customer-satisfaction and productivity goals.

This means candidates should be comfortable working in a performance-oriented environment where both customer experience and productivity are measured.

Contact Center Metrics and SLAs

The role involves achieving contact-center statistics and service-level agreements, commonly referred to as SLAs.

These requirements represent the operational standards under which customer-support programs are delivered. Employees are expected to complete customer interactions and assigned responsibilities according to the requirements of the program.

Candidates joining a customer-support environment should therefore be comfortable working with defined performance expectations.

The source does not provide the exact SLA targets or individual metrics for this position, so candidates should not assume specific targets unless they are communicated by Sutherland during the recruitment or onboarding process.

Data Security and Confidentiality

Data security is explicitly included among the responsibilities of the position. Employees are expected to follow non-disclosure agreements and data-security policies.

Customer-support employees may work with information that should be handled according to company policies. Candidates must therefore understand the importance of confidentiality and responsible handling of information.

Following security procedures is not optional in this type of environment. Employees are expected to follow the policies and instructions applicable to their assigned program.

Upskilling and Training

The position also involves continuous learning. Employees are expected to complete upskilling programs and e-courses mandated by their assigned program.

This indicates that candidates may need to learn program-specific processes, systems, customer-handling procedures, and other requirements after joining.

The job description also mentions coaching sessions. Employees are expected to attend coaching sessions and implement the feedback provided.

For fresh graduates, this provides an opportunity to develop professional communication, customer-handling, process knowledge, and workplace skills while working within a structured environment.

Schedule Adherence and Attendance

Schedule adherence is specifically emphasized in the Sutherland job description.

Employees are expected to maintain 100% schedule adherence, avoid absenteeism, and positively contribute toward reducing program shrinkage.

Candidates should understand this requirement before applying. Customer-support operations depend on employees being available according to assigned schedules, particularly when services are delivered across different shifts.

Anyone considering this position should therefore be comfortable following assigned schedules and working according to the operational requirements of the program.

Working Locations

The job description identifies Chennai, India, at the top of the listing. However, the additional information section states that working locations can include Mumbai, Hyderabad, Cochin, Chennai, or Bhopal.

Because multiple cities are mentioned, candidates should verify which location applies to their specific application and program.

The listing also states that candidates must reside within 25 kilometres of the relevant office location.

Candidates should therefore consider their current residential location and commuting requirements before applying.

Working Hours and Weekly Schedule

The provided job description states that employees will work eight hours plus a one-hour break.

The schedule is specified as five or six days per week. The role also requires flexibility to work shifts, including night shifts.

The exact shift assigned to an employee is not specified in the provided source. Candidates should therefore confirm their shift schedule during the recruitment or onboarding process.

Because the role is customer-facing and may support different programs, candidates should be prepared for operational schedules that can vary depending on business requirements.

Cab Facility

Sutherland states that cab facilities are available within 25 kilometres of the office location.

Candidates should note that the source describes the cab facility in relation to the 25-kilometre location requirement. Any additional terms, routes, timings, pickup conditions, or eligibility rules should be verified with Sutherland during the hiring process.

Career Opportunity for 2026 Graduates

The New Campus Associates opportunity can provide fresh graduates with exposure to a professional customer-experience environment.

Candidates can develop practical workplace skills involving customer communication, issue resolution, service-level requirements, productivity, data security, professional writing, typing, schedule management, and continuous learning.

Because the role supports different customer-interaction channels, candidates may gain experience in email, chat, social media, or voice-based customer interactions depending on the assigned program.

For graduates from non-technical backgrounds, the role can provide an opportunity to enter the corporate customer-experience and business-process environment. For candidates from Engineering, MCA, MBA, or other professional backgrounds, it can provide exposure to structured business operations and customer-support processes.

How to Prepare for the Sutherland Hiring Process

Candidates should begin by improving their verbal and written English communication. Practice introducing yourself clearly, explaining information in a structured manner, and responding professionally to customer-related situations.

Written communication is also important because the position can involve email, chat, and social-media interactions. Candidates should practice writing short, clear, grammatically correct responses without unnecessary information.

Typing practice can also be useful because the job description specifically mentions typing skills. Candidates should focus on both speed and accuracy.

Analytical thinking should also be developed. Candidates can practice understanding customer scenarios, identifying the main issue, determining what information is required, and selecting an appropriate response.

Candidates should also be prepared to discuss their willingness to work shifts, including night shifts. Since flexibility is explicitly mentioned in the eligibility requirements, applicants should understand this requirement before applying.

Communication Skills for Customer Support

Customer-support communication requires more than simply speaking English. Candidates need to listen or read carefully, understand the actual issue, and communicate the solution in a professional manner.

For written interactions, grammar, spelling, sentence structure, and clarity become particularly important. A response should be easy for the customer to understand.

For voice interactions, candidates should focus on clear pronunciation, professional tone, active listening, and avoiding unnecessary repetition.

Candidates should also understand that customer support can involve customers who are dissatisfied or frustrated. Remaining professional and following the correct process is therefore an important part of customer-facing work.

Analytical and Typing Skills

The source specifically mentions good analytical and typing skills. These requirements are relevant because customer-support work can involve handling multiple pieces of information while maintaining accuracy.

Analytical thinking helps candidates understand the customer's actual requirement rather than responding only to individual words in the customer's message.

Typing accuracy is particularly relevant to email and chat-based support because incorrect information can create additional customer issues.

Candidates can prepare by practicing typing regularly and working on accuracy before speed.

Shift Flexibility

Candidates must be flexible to work shifts, including nights.

The source does not specify individual shift rotations or the exact frequency of night shifts. Therefore, applicants should verify the shift arrangement associated with their assigned program.

The stated working schedule is eight hours plus a one-hour break, five or six days per week.

Candidates should consider these requirements carefully before accepting an offer because schedule flexibility is explicitly part of the position.

Frequently Asked Questions

What is the Sutherland New Campus Associates role?

It is a full-time customer-experience role for 2026 graduates. The position involves resolving customer requests and inquiries through channels such as calls, email, chat, or social media.

Who can apply for Sutherland New Campus Associates FY’26?

The provided eligibility criteria state that full-time UG and PG graduates who passed out in 2026 can apply. Eligible educational backgrounds listed include Arts, Science, Commerce, Engineering, Pharmacy, MBA, and MCA.

Is this Sutherland job for freshers?

The position is specifically presented as a New Campus Associates FY’26 opportunity for 2026 passout graduates.

What skills are required for this Sutherland role?

The job description mentions excellent verbal and written English, good analytical and typing skills, and flexibility to work shifts including nights.

What are the working locations?

The additional information section lists Mumbai, Hyderabad, Cochin, Chennai, and Bhopal. The job listing itself displays Chennai, India at the top. Candidates should verify the specific location attached to their application.

Is there a location restriction?

Yes. Candidates must reside within a radius of 25 kilometres of the relevant Sutherland office.

What are the working hours?

The source states eight working hours plus a one-hour break, with a schedule of five or six days per week.

Are night shifts involved?

Yes. Candidates are required to have flexibility to work shifts, including nights.

Is a cab facility available?

Yes. The job listing states that cab facilities are available within 25 kilometres of the office location.

What does the role involve?

The role involves resolving customer requests and inquiries, achieving contact-center statistics and SLAs, following data-security policies, completing required upskilling courses, attending coaching sessions, implementing feedback, and maintaining schedule adherence.

Does the source mention salary?

No salary figure is provided in the supplied job description. Candidates should verify compensation details through the official recruitment process.

Final Thoughts

Sutherland's New Campus Associates FY’26 opportunity is aimed at 2026 graduates from a broad range of educational backgrounds. The role focuses on customer experience and requires candidates to communicate effectively, handle customer requests, meet service-level and productivity expectations, follow security policies, participate in training and coaching, and maintain strong schedule adherence.

The opportunity is available across the locations mentioned in the job listing, including Mumbai, Hyderabad, Cochin, Chennai, and Bhopal, while the specific posting header identifies Chennai. Candidates should verify the location applicable to their particular application.

The role also requires flexibility for shift work, including nights, and candidates must reside within 25 kilometres of the relevant office. With cab facilities mentioned for candidates within the specified radius, applicants should review the location and commuting requirements carefully before proceeding.

For 2026 graduates looking for an entry-level customer-support and customer-experience opportunity, the supplied job description provides a clear overview of the communication, analytical, typing, flexibility, and operational requirements expected for the position.