Sutherland is conducting a walk-in recruitment drive for an International Non-Voice Process in Hyderabad from 7th September to 11th September 2026. The opportunity is primarily aimed at freshers who are looking to begin their careers in customer service, email support, chat support, and business process operations. Candidates with 0 years of experience can apply, and graduation is not mandatory for this particular opportunity. The minimum educational qualification mentioned is +2, making this recruitment relevant to candidates who have completed their higher secondary education and are looking for an entry-level corporate opportunity.
The position offers a salary range of ₹2.25 Lacs to ₹2.5 Lacs per annum, according to the supplied job details. The work location is Hyderabad, with the walk-in interview being conducted at the Sutherland office located at DivyaSree TechRidge, Block P2, North Wing, 7th Floor, Manikonda, Hyderabad – 500089. The recruitment drive is scheduled between 3:00 PM and 7:00 PM from 7th September to 11th September 2026.
The company has indicated that it is looking for freshers who want to start and build their careers with Sutherland. Candidates are expected to have decent communication skills, be flexible to work from the office on rotational night shifts, and preferably be available as immediate joiners. Since this is a non-voice process, the position primarily involves handling customer interactions through chat and email rather than traditional telephone-based customer support.
About the Sutherland Walk-in Opportunity
The Sutherland recruitment drive is focused on hiring candidates for an International Non-Voice Process. Non-voice customer service roles are particularly suitable for candidates who are comfortable communicating through written channels and prefer customer interaction through email and chat instead of continuous telephone conversations.
In this position, the selected candidate will interact with customers through digital communication channels and provide accurate and timely responses to their questions. The role requires the ability to understand customer concerns, identify the appropriate resolution, communicate information clearly, and maintain professional service standards throughout the interaction.
For freshers, this type of opportunity can provide an introduction to the corporate BPM and BPO industry. Candidates can gain exposure to customer service processes, communication standards, service targets, team-based operations, product information, and structured business processes.
Understand the International Non-Voice Process
An international non-voice process generally involves supporting customers through written communication channels such as chat and email. Instead of answering customer calls throughout the day, associates are expected to understand customer queries through written messages and provide appropriate responses.
The quality of written communication becomes particularly important in this type of role. Candidates need to understand what the customer is asking, identify the relevant information, and respond in a way that is clear, accurate, professional, and easy to understand.
The role can therefore be a good fit for candidates who have decent English communication skills, good typing ability, patience, attention to detail, and an interest in customer service operations. Candidates should also be comfortable following company policies and using the information provided through internal systems to respond to customers.
Customer Queries Through Chat and Email
One of the primary responsibilities mentioned for this position is handling customer queries through chat and email. The associate will need to understand customer questions and provide relevant information based on the available product information and company policies.
Email support requires candidates to write professional responses while ensuring that the information provided is accurate. Chat support may require faster responses while maintaining the same level of service quality.
Candidates should therefore develop the habit of reading customer messages carefully before responding. A rushed response can result in misunderstandings, while a well-structured response can help resolve a customer concern efficiently.
Providing Accurate and Timely Information
Accuracy is an important part of customer support. Customers expect the information provided by a support associate to be correct and relevant to their query.
The job description specifically states that associates should provide accurate and timely information. Candidates should therefore be comfortable working with established procedures, product information, and company policies.
Timeliness is also important because customer service operations commonly operate with defined performance expectations. Candidates should learn how to balance speed with accuracy rather than sacrificing one for the other.
Resolving Customer Issues and Complaints
The role also involves resolving customer issues and complaints effectively. Customer service professionals may interact with customers who are confused, dissatisfied, or experiencing a problem.
Candidates should remain calm and professional when handling such situations. Understanding the customer's concern, identifying the appropriate solution, communicating clearly, and following the relevant process are important aspects of effective customer support.
Freshers should understand that customer service is not simply about answering questions. It also involves managing customer expectations and helping customers reach an appropriate resolution while following organisational policies.
Working With Team Members
The position requires candidates to work in coordination with team members to achieve service targets. This means the job involves a collaborative working environment rather than completely independent work.
Teamwork can be particularly important in customer service operations because associates may need to share information, follow common processes, seek guidance, or coordinate when dealing with specific customer situations.
Candidates should therefore demonstrate a willingness to learn from colleagues, follow team processes, accept feedback, and contribute positively to overall service performance.
Staying Updated With Product Information
Another responsibility is staying updated with product information and company policies. Customer service associates need current and accurate information to answer customer questions effectively.
Candidates should be prepared to learn during training and regularly update their understanding of the products, services, procedures, and policies relevant to their process.
This makes learning ability an important quality for freshers. Even when candidates do not have previous customer service experience, the ability to learn new information quickly can help them adapt to the role.
Eligibility for Sutherland Walk-in Recruitment
The job details state that candidates with 0 years of experience can apply, making this opportunity suitable for freshers. The educational qualification mentioned is +2, and graduation is specifically stated as not mandatory.
Candidates should also have decent communication skills because the position involves customer interaction through chat and email. Written communication is particularly relevant because the process is classified as non-voice.
The company is also looking for candidates who are flexible to work from the office and are comfortable with rotational night shifts. Applicants should therefore consider their availability and willingness to work according to business requirements before attending the interview.
Graduation Is Not Mandatory
One notable feature of this recruitment opportunity is that graduation is not mandatory according to the supplied job details. The listed educational qualification is +2.
This makes the role potentially accessible to candidates who have completed higher secondary education but have not completed a degree. Applicants should nevertheless verify the current requirements at the time of attending the walk-in because recruitment conditions can change.
Freshers Can Apply
The position is specifically described as an opportunity for freshers who want to start and build their careers with Sutherland. Candidates with no previous professional experience can therefore consider attending the recruitment drive if they meet the stated requirements.
For freshers, a customer service role can provide practical exposure to corporate work culture, customer communication, service operations, quality expectations, process adherence, and teamwork.
Candidates should focus on presenting their communication ability, willingness to learn, professional attitude, and flexibility during the recruitment process.
Communication Skills Matter
Although this is a non-voice process, communication skills remain extremely important. Since customers will be supported through chat and email, candidates need to understand written queries and communicate responses effectively.
Candidates should pay attention to grammar, sentence structure, clarity, spelling, and professional tone. They should avoid overly casual language when communicating with customers.
Before attending the interview, freshers can practise writing short professional responses to common customer situations. This can help improve confidence and demonstrate the communication ability expected in a customer support environment.
Rotational Night Shift Requirement
The job description states that candidates should be flexible to work from the office on rotational night shifts. This is an important requirement that applicants should understand before attending the recruitment drive.
International customer support operations may require employees to support customers across different time zones. As a result, working hours may not always follow a conventional daytime schedule.
Candidates who are comfortable with rotational schedules and office-based work should consider this opportunity. Applicants who cannot work night or rotational shifts should carefully assess whether the position is suitable for them.
Immediate Joiners
The job details indicate that Sutherland is looking for an immediate joiner. Candidates who are available to join soon may therefore be particularly relevant to the recruitment requirement.
Applicants should be prepared to clearly communicate their current availability during the interview process. They should provide accurate information regarding their joining timeline rather than making commitments they cannot fulfil.
Walk-in Interview Schedule
The Sutherland walk-in recruitment drive is scheduled from 7th September to 11th September 2026, with the interview window listed as 3:00 PM to 7:00 PM.
Candidates planning to attend should allow sufficient time for registration and the recruitment process. Since this is a walk-in drive, applicants should carry an updated resume and arrive prepared for the interview and any recruitment activities that may be conducted as part of the selection process.
The recruitment information lists 150 openings, indicating that the drive is intended to support a significant hiring requirement.
Walk-in Venue in Hyderabad
The walk-in interview venue is:
Sutherland, DivyaSree TechRidge, Block P2, North Wing, 7th Floor, Manikonda, Hyderabad – 500089.
Candidates should verify the venue and recruitment schedule before travelling, particularly if they are coming from outside Hyderabad. Applicants should also make sure they reach the location within the stated walk-in time.
Contact Information
The supplied recruitment details mention Bharani HR as the contact person. Candidates are instructed to share their resume with the HR contact and mention HR Bharani on the top of the resume when attending the walk-in interview for reference.
Candidates should independently verify contact details through the original job posting or official recruitment source before sharing personal information. Applicants should never make payments to individuals claiming to guarantee a job or interview selection.
Resume Preparation
Candidates attending the Sutherland walk-in should prepare an updated and professional resume. Since the opportunity is open to freshers, the resume does not need to contain extensive professional experience.
Freshers can focus on their educational qualification, communication skills, computer knowledge, academic projects, internships if applicable, and other genuinely relevant capabilities.
The resume should be easy to read and should contain accurate information. Candidates should avoid adding skills they cannot demonstrate during the interview.
If instructed by the recruitment posting, candidates should mention HR Bharani on the top of the resume for reference when attending the walk-in.
How to Prepare for the Interview
Candidates should prepare for basic questions related to their education, communication skills, availability, customer service, and willingness to work rotational night shifts.
Since the role involves chat and email support, candidates should also be prepared to demonstrate their written communication ability. Interviewers may assess how clearly candidates understand questions and communicate their responses.
Candidates should also be prepared to explain why they are interested in beginning a career in customer service and why they believe they are suitable for a non-voice process.
Customer Service Mindset
A customer service mindset is important for this role. Candidates should understand that customer support involves listening carefully, understanding problems, communicating solutions, and maintaining professionalism.
Customers may sometimes be frustrated or dissatisfied. A good support associate should avoid responding emotionally and instead focus on understanding the concern and following the correct process.
Freshers who demonstrate patience, willingness to learn, professionalism, and a positive attitude can build a strong foundation for a customer service career.
Career Opportunities in the BPM and BPO Industry
Starting a career in an international non-voice process can provide exposure to the wider BPM and BPO industry. Employees can develop skills in customer service, written communication, process operations, quality management, service delivery, and team collaboration.
Depending on performance, business requirements, internal opportunities, and individual development, experience in customer service operations can support progression into more specialised operational or support responsibilities. Career progression is not guaranteed and can vary based on organisational requirements and individual performance.
Why This Opportunity May Be Relevant for Freshers
The combination of 0 years of experience, +2 eligibility, non-voice customer support, and walk-in recruitment makes this opportunity particularly relevant for candidates seeking an entry-level corporate role in Hyderabad.
Candidates who are comfortable communicating through chat and email and who are willing to work rotational night shifts can consider attending the recruitment drive.
The opportunity may also be useful for candidates who want to gain initial experience in an organised business process environment before exploring more specialised career paths.
Important Points Before Attending
Candidates should carefully verify the recruitment details before travelling to the venue. The supplied information states that the drive will be conducted from 7th September to 11th September 2026 between 3:00 PM and 7:00 PM at DivyaSree TechRidge, Manikonda, Hyderabad.
Applicants should carry an updated resume and follow the instruction to mention HR Bharani on the resume if attending through this recruitment drive. Candidates should also be prepared for rotational night shifts and office-based work.
The salary mentioned in the supplied job information is ₹2.25–₹2.5 Lacs per annum. Applicants should confirm the final compensation structure and other employment terms directly during the official recruitment process.
Final Thoughts
The Sutherland International Non-Voice Process Walk-in Recruitment 2026 provides an entry-level opportunity for freshers in Hyderabad who want to begin a career in customer service and business process operations. With +2 qualification accepted and graduation not mandatory, the position can be considered by candidates who have completed higher secondary education and are looking for their first corporate opportunity.
The role focuses on handling customer queries through chat and email, providing accurate information, resolving customer concerns, working with team members, and staying updated with product information and company policies. Strong communication, a professional attitude, attention to customer needs, and willingness to work rotational night shifts are important considerations for applicants.
Candidates interested in attending should prepare their resume carefully, review the job responsibilities, practise professional communication, verify the latest recruitment information, and reach the Hyderabad venue within the specified walk-in hours.
Frequently Asked Questions
Is this Sutherland job suitable for freshers?
Yes. The job description specifically states that Sutherland is looking for freshers who want to start and build their careers with the company.
What is the educational qualification?
The supplied job details mention +2, and graduation is not mandatory for this role.
What is the salary offered?
The salary listed in the supplied vacancy information is ₹2.25 Lacs to ₹2.5 Lacs per annum.
What type of process is this?
This is an International Non-Voice Process, with customer interactions handled primarily through chat and email.
Is this a voice process?
Despite the vacancy headline mentioning a voice process, the detailed job description specifically states that Sutherland is hiring for an International Non-Voice Process and identifies the role category as Non Voice. Candidates should therefore verify the exact process during recruitment.
Is graduation required?
No. The supplied job description states Graduation Not Required and lists +2 as the educational qualification.
Is work from office required?
Yes. Candidates are required to be flexible to work from the office, according to the supplied job description.
Are night shifts required?
Yes. The job description states that candidates should be flexible to work rotational night shifts.
What are the walk-in dates?
The walk-in drive is scheduled from 7th September to 11th September 2026, from 3:00 PM to 7:00 PM.
Where is the walk-in interview conducted?
The venue is Sutherland, DivyaSree TechRidge, Block P2, North Wing, 7th Floor, Manikonda, Hyderabad – 500089.
How many openings are mentioned?
The supplied vacancy information mentions 150 openings.
Who is the HR contact?
The recruitment details mention Bharani HR as the contact person. Candidates should verify the contact information through the original recruitment source before sharing their resume or personal information.
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