Amazon has announced a hiring opportunity for the position of Transportation Specialist I – FTC (Fixed-Term Contract) at its Relay Operation Centre (ROC), with work locations in Bangalore and Hyderabad.
This opportunity may be suitable for candidates looking to begin or develop their careers in logistics, transportation operations, supply chain management and customer support.
The position is open to freshers as well as candidates with up to 5 years of experience in customer support or operations support. Candidates from undergraduate, graduate and postgraduate backgrounds can explore this opportunity, subject to the stated eligibility requirements.
One important point candidates must understand before applying is that this is a mandatory Work From Office (WFO) role. The position also involves rotational shifts to support Amazon's 24/7 transportation operations.
Let's look at the complete job details, eligibility criteria, responsibilities and other important information.
Amazon Transportation Specialist I Recruitment 2026 – Overview
| Particulars | Details |
|---|---|
| Company | Amazon |
| Job Role | Transportation Specialist I |
| Department | Relay Operation Centre (ROC) |
| Job Type | Full-Time / Fixed-Term Contract (FTC) |
| Work Locations | Bangalore / Hyderabad |
| Work Mode | Mandatory Work From Office |
| Qualification | Any Undergraduate, Graduate or Postgraduate |
| Experience | 0–5 years |
| Freshers | Eligible |
| Required Skills | English communication, problem-solving, analytical skills |
| Support Mode | Voice and Non-Voice |
| Shift Timings | Rotational shifts |
| Operations | 24/7, 365 days |
| Salary | Not disclosed |
About Amazon Relay Operation Centre (ROC)
Amazon's Relay Operation Centre, commonly known as ROC, plays an important role in managing transportation execution across Amazon's supply chain network.
The ROC team acts as a central command and control centre that supports transportation operations across different geographical regions, including North America and Europe.
Its primary responsibility is to help ensure the timely movement of freight from vendors to Amazon fulfilment centres and from Amazon fulfilment centres to carrier hubs.
When transportation-related problems occur, the ROC team steps in to investigate the situation, coordinate with the relevant stakeholders and work towards resolving the issue.
The team also monitors transportation network performance, identifies recurring problems and looks for opportunities to improve processes through automation and operational changes.
Working in this department provides exposure to transportation execution, supply chain operations, logistics management and problem-solving.
About the Transportation Specialist I Role
A Transportation Specialist at Amazon ROC helps coordinate information between different stakeholders involved in transportation operations.
These stakeholders may include:
Carriers
Vendors and suppliers
Shippers
Drivers
Amazon fulfilment centres
Carrier hubs
Internal business teams
The main objective is to ensure that goods move through the transportation network efficiently and that delays or disruptions are addressed as quickly as possible.
The position covers two major operational areas: Inbound Operations and Outbound Operations.
1. Inbound Operations (IB)
Inbound Operations focuses on the movement of goods from vendors, shippers and carriers to Amazon locations.
The team helps ensure that freight is picked up on time and delivered to the destination according to the scheduled appointment.
Typical activities include:
Coordinating with vendors and carriers.
Monitoring freight pickup schedules.
Ensuring deliveries reach the destination within the scheduled appointment.
Handling appointment bookings and rescheduling.
Addressing transportation delays and disruptions.
2. Outbound Operations (OB)
Outbound Operations focuses on transportation activities involving goods moving from Amazon locations or shipper origin locations towards their destinations.
The objective is to ensure that outbound trucks leave the relevant sites on time so customer orders can be delivered according to the promised schedule.
Typical activities include:
Coordinating with Amazon sites and carrier hubs.
Monitoring outbound transportation schedules.
Supporting timely truck departures.
Communicating with transportation partners.
Resolving issues that may affect delivery commitments.
Roles and Responsibilities
Candidates selected for this position may be responsible for the following activities:
1. Stakeholder Communication
Communicate with external stakeholders such as carriers, vendors, suppliers, shippers and drivers, as well as internal Amazon teams and business stakeholders.
2. Issue Resolution
Identify transportation-related problems and work towards resolving them by researching information and using Amazon's internal tools.
3. Problem Escalation
Understand the seriousness and business impact of an issue, escalate it to the appropriate teams and follow up until it is resolved.
4. Quality and Productivity
Maintain quality standards and productivity targets while handling transactions, conversations and operational activities.
5. Data-Based Decision Making
Understand operational trends and use available information to make decisions that support customer experience and business continuity.
6. Use of Business Tools
Work with Amazon's internal tools and commonly used applications such as:
Microsoft Outlook
Microsoft Word
Microsoft Excel
7. Time Management
Work within different operational time constraints and support critical business requirements.
8. Process Improvement
Identify recurring issues and suggest improvements that can make transportation operations more efficient.
Eligibility Criteria
Candidates should review the following requirements before considering this opportunity.
Educational Qualification
According to the notification, the following candidates can apply:
Any undergraduate candidate aged 18 years or above.
Any graduate.
Any postgraduate.
The notification does not restrict eligibility to a specific degree stream.
Experience Requirement
Experience range: 0–5 years.
Experience in customer support or operations support is relevant.
Freshers without prior work experience are also eligible.
Communication Skills
Freshers must have strong English communication skills through different means, including verbal, written or assisted communication methods.
Candidates should be comfortable understanding requirements, communicating with stakeholders and explaining issues or resolutions clearly.
Skills Required
The following skills can be useful for candidates interested in this position:
English Communication: Ability to communicate clearly in written and spoken English.
Problem-Solving: Ability to understand transportation problems, investigate their causes and identify appropriate solutions.
Analytical Skills: Ability to understand available operational data and recognise patterns or issues.
Customer Support: A customer-focused approach when communicating with internal and external stakeholders.
Microsoft Office: Basic working knowledge of Outlook, Word and Excel.
Time Management: Ability to manage multiple tasks while meeting operational deadlines.
Adaptability: Willingness to work in a dynamic environment with changing operational requirements.
Work Location and Work Mode
Amazon has listed two work locations for this opportunity:
Bangalore, Karnataka
Hyderabad, Telangana
This is a Work From Office role. Candidates should be prepared to work from the assigned Amazon office location. It is not advertised as a remote or work-from-home position.
Candidates should consider the location requirement before applying.
Shift Timings and Work Schedule
The position supports Amazon's transportation operations across different regions, including North America and Europe.
Important shift details:
Rotational shifts.
24/7 operational support.
Operations run 365 days a year.
Both voice and non-voice support activities may be involved.
Candidates are expected to be flexible with rotational shift requirements. The notification also mentions that schedule accommodations will be considered based on individual needs.
Workplace Accommodations
Amazon mentions workplace support and accommodations for candidates and employees who may require them.
The available support includes:
Assistive technology and adaptive equipment.
Flexible work arrangements that may be available based on individual needs.
Support for visible and invisible disabilities.
Accessible workplace facilities.
Inclusive hiring and onboarding experience.
Candidates who require workplace accommodations can explore the available support during the recruitment process.
Salary and Benefits
The supplied job notification does not disclose the salary package or a detailed benefits structure for this position.
Candidates should confirm compensation, contract duration, employment conditions and applicable benefits during the recruitment process.
The role is identified as FTC, meaning Fixed-Term Contract. Candidates should understand the contract conditions before accepting an offer.
Selection Process
The supplied notification does not specify the exact selection rounds or assessment stages.
Candidates should prepare for discussions related to communication skills, problem-solving, customer support, operational scenarios and basic computer knowledge.
These are suggested preparation areas based on the responsibilities described in the job notification, not confirmed interview rounds.
How to Prepare for the Amazon Transportation Specialist Role
Candidates interested in this opportunity can prepare in the following areas:
1. English Communication
Practise introducing yourself.
Improve spoken English.
Practise explaining situations clearly.
Work on professional email writing.
2. Customer Support Scenarios
How would you handle an unhappy customer?
How would you respond to a delayed delivery?
What would you do if a stakeholder did not provide the required information?
How would you manage multiple urgent requests?
3. Basic Computer Knowledge
Microsoft Excel fundamentals.
Sorting and filtering data.
Basic spreadsheet operations.
Microsoft Outlook and email communication.
Microsoft Word basics.
4. Logistics and Supply Chain Fundamentals
Understand basic concepts such as:
Inbound and outbound logistics.
Freight transportation.
Carrier and shipper responsibilities.
Delivery appointments.
Transportation delays.
Supply chain operations.
5. Problem-Solving
Practise understanding a problem, collecting relevant information, identifying possible solutions and escalating issues when necessary.
Frequently Asked Questions
1. What is the job role offered by Amazon?
Amazon is hiring for Transportation Specialist I – FTC at its Relay Operation Centre.
2. What are the job locations?
The listed locations are Bangalore and Hyderabad.
3. Is this a work-from-home job?
No. The notification clearly states that this is a mandatory Work From Office role.
4. Are freshers eligible?
Yes. Freshers can apply. The notification states that candidates without experience must have strong English communication skills.
5. What is the experience requirement?
The experience range is 0–5 years in customer support or operations support.
6. What is the educational qualification?
Any undergraduate candidate aged 18 or above, graduate or postgraduate can be considered according to the notification.
7. Are rotational shifts required?
Yes. The role supports 24/7 operations and involves rotational shifts.
8. Is the role voice or non-voice?
The notification mentions multi-mode support, including both voice and non-voice activities.
9. Is this a permanent position?
The job is identified as FTC, which stands for Fixed-Term Contract. Candidates should confirm the contract duration and conditions.
10. Is the salary mentioned?
No. The supplied notification does not disclose the salary package.
Final Words
Amazon's Transportation Specialist I – FTC opportunity is worth exploring for freshers and candidates with up to 5 years of customer support or operations support experience.
Candidates interested in logistics, transportation execution and supply chain operations can use this opportunity to gain exposure to Amazon's operational environment.
However, remember two important requirements before applying: the role is mandatory Work From Office, and rotational shifts are part of the job requirements.
Review the eligibility criteria and location requirements carefully before proceeding.
Disclaimer: Job Seekers Hub shares job notifications and recruitment information to help candidates discover opportunities. We are not the recruiting company and do not guarantee placement, shortlisting, interview calls or selection. Candidates should verify all details through Amazon's official careers portal and apply directly.Apply Now
