Cognizant has announced a recruitment opportunity for the position of Customer Support Executive in Visakhapatnam, Andhra Pradesh. This hiring drive is aimed at fresh graduates and candidates with limited work experience who are interested in building a career in customer support and business operations.
According to the job notification, there are approximately 200 openings, and candidates with 0–11 months of experience can apply. Applicants from any graduation stream are eligible except BE and BTech graduates.
The selected candidates will handle customer interactions through phone calls and other support channels, understand customer concerns, provide appropriate resolutions and maintain accurate records.
This opportunity is particularly suitable for candidates with excellent English communication skills, a customer-focused attitude and an interest in working with international customers.
Candidates must also be comfortable working in a 24x7 environment, including rotational shifts and rotational week-offs.
Cognizant Customer Support Executive Recruitment 2026 – Overview
| Particulars | Details |
|---|---|
| Company | Cognizant |
| Job Role | Customer Support Executive |
| Job Location | Visakhapatnam, Andhra Pradesh |
| Experience | 0–11 Months |
| Openings | 200 |
| Qualification | Any Graduation except BE/BTech |
| Postgraduates | Eligible, subject to criteria |
| Freshers | Eligible |
| Employment Type | Full-Time, Permanent |
| Industry | IT Services & Consulting |
| Process | Customer Support |
| Support Channels | Voice and other support processes |
| Language | English |
| Shift | Rotational, 24x7 |
| Joining | Immediate joiners preferred |
| Salary | Not disclosed |
| Job ID | Naukri listing reference: naukri_031126028285 |
About Cognizant
Cognizant is a global technology services and consulting company that helps organisations improve their business operations through technology, engineering and digital solutions.
The company works with businesses across different industries and provides services related to technology, consulting, digital transformation and business processes.
This recruitment opportunity is part of its customer support and service operations function.
Joining this team can provide candidates with exposure to customer interactions, international support operations, communication processes and professional workplace practices.
About the Customer Support Executive Role
The Customer Support Executive role focuses on providing assistance to customers and resolving their queries professionally.
Candidates will be expected to communicate with customers over phone calls and other support channels, understand their requirements and provide appropriate solutions.
The role requires strong English communication skills because candidates may interact with customers from different geographical regions, including the United States.
Selected candidates should be comfortable understanding customer concerns, listening carefully, analysing problems and communicating resolutions clearly.
This is a customer service and operations opportunity rather than a software development position.
Key Responsibilities
According to the job notification, selected candidates will handle the following responsibilities.
1. Customer Interaction
Handle inbound and/or outbound customer calls professionally.
Communicate clearly and confidently with customers in English.
Understand customer requirements and concerns.
Maintain professional conversations with customers from different regions.
2. Customer Query Resolution
Understand customer problems.
Analyse issues and provide appropriate resolutions.
Respond accurately to customer queries.
Maintain a customer-first approach.
3. Documentation and Record Management
Accurately document customer interactions.
Update customer information in the system.
Read and understand process documents.
Maintain accurate system updates.
4. Communication and Customer Experience
Demonstrate strong listening and comprehension skills.
Maintain professionalism during customer conversations.
Deliver high-quality customer service.
Work towards customer satisfaction.
5. Process and System Handling
Use computers and customer support systems.
Learn new processes and technologies.
Follow the required procedures.
Handle different customer support activities effectively.
Eligibility Criteria
Candidates should carefully review the eligibility conditions before applying.
Educational Qualification
Any Graduation is accepted.
BE and BTech graduates are not eligible.
Postgraduate candidates can also be considered.
Candidates must have completed their graduation or postgraduation.
Important: Candidates currently pursuing any degree, certification or educational programme are not eligible according to the notification.
Experience Requirement
Freshers are eligible.
Candidates with 0–11 months of experience can apply.
Candidates with more than 11 months of experience are not suitable for this particular hiring drive.
Eligible Experience Backgrounds
The following experience can be an added advantage:
Customer service experience.
BPO experience.
Internship experience.
Customer support exposure.
Content moderation experience.
These are additional advantages and should not be confused with mandatory experience requirements.
Mandatory English Communication Skills
English communication is one of the most important requirements for this position.
Candidates must be able to:
Speak English fluently.
Read and understand English.
Write professional English.
Understand customer concerns.
Communicate confidently over phone calls.
Explain solutions clearly.
Maintain professional conversations.
Strong listening and comprehension skills are also important because the role involves understanding customer requirements and responding accurately.
Candidates who are comfortable communicating in English and handling customer conversations should consider this opportunity.
Work Location and Shift Details
<badge color="warning">Visakhapatnam – Rotational Shifts</badge>
The job location is Visakhapatnam, Andhra Pradesh.
The notification specifies a 24x7 working environment because the team primarily supports customers across different geographical regions, including US customers.
Candidates should be comfortable with:
Rotational shifts.
Rotational week-offs.
Different working schedules.
Customer support operations across time zones.
The exact shift timings and work-from-office or hybrid arrangement are not specified in the supplied listing. Candidates should confirm these details during recruitment.
Hiring Drive Guidelines
Cognizant has provided specific instructions for candidates participating in the recruitment process.
1. First-Come, First-Served Registration
Registrations will be processed on a first-come, first-served basis.
2. Limited Candidate Participation
Participation is limited to the first 350 eligible candidates reporting between 9:00 AM and 11:00 AM.
3. Electronic Devices
Personal laptops, tablets and other electronic devices are not permitted during the interview process.
4. Mobile Charger
Candidates are advised to carry a mobile charger because the assessment and interview process may continue throughout the day.
5. Immediate Joining
Candidates who are available to join immediately are highly encouraged to participate. Immediate availability is an advantage.
Important: The supplied notification does not mention the specific recruitment drive date or reporting venue. Candidates should confirm both before travelling to the interview location.
Documents Required for the Interview
Candidates must carry the following documents:
Two copies of their updated resume.
Valid government-issued photo ID proof.
Original educational certificates.
Photocopies of educational certificates.
Original marksheets.
Photocopies of marksheets.
Keep all documents organised before attending the recruitment process.
Preferred Candidate Profile
Cognizant is looking for candidates who demonstrate:
Excellent spoken and written English.
Strong listening skills.
Professional communication.
Customer-handling abilities.
Problem-solving skills.
A customer-first mindset.
Positive work ethic.
Basic computer knowledge.
Willingness to learn new processes and technologies.
Internship, customer service, BPO or content moderation exposure can be an additional advantage.
Why Join Cognizant?
The job notification highlights several potential benefits of joining the customer support team.
Training and Development: Candidates receive comprehensive training and professional development opportunities.
Career Growth: The role provides opportunities to develop a career in the customer support industry.
Global Customer Exposure: Candidates may interact with customers across different regions.
Communication Skills: The position offers opportunities to improve professional English communication and customer-handling abilities.
Collaborative Environment: Employees can work in a dynamic and inclusive professional environment.
How to Prepare for the Cognizant Customer Support Interview
Candidates interested in this opportunity should focus on the following areas.
1. English Communication
Practise:
Self-introduction in English.
Speaking confidently.
Correct grammar and sentence formation.
Listening comprehension.
Professional conversations.
2. Customer Support Scenarios
Prepare for situations such as:
How would you handle an angry customer?
What would you do if a customer complained about a delayed order?
How would you respond if you did not know the answer to a customer's question?
How would you handle multiple customer concerns?
3. Basic Computer Knowledge
Understand basic computer operations, email communication, data entry and navigating multiple applications.
4. Customer Service Fundamentals
Learn about:
Customer satisfaction.
Active listening.
Problem-solving.
Professional communication.
Handling customer complaints.
These are suggested preparation topics, not confirmed Cognizant interview questions.
Frequently Asked Questions
1. Which company is hiring for this position?
Cognizant is hiring for the Customer Support Executive position.
2. What is the job location?
Visakhapatnam, Andhra Pradesh.
3. Are freshers eligible?
Yes. Freshers are welcome to apply.
4. What is the experience requirement?
Candidates with 0–11 months of experience are eligible. More than 11 months is not suitable according to the notification.
5. Are BE and BTech graduates eligible?
No. The notification specifically excludes BE and BTech graduates.
6. Which educational qualifications are accepted?
Any graduation except BE and BTech. Postgraduates are also mentioned as eligible.
7. Is English communication mandatory?
Yes. Strong English speaking, reading, writing and comprehension skills are mandatory.
8. How many openings are available?
The listing mentions 200 openings.
9. What is the reporting time for the hiring drive?
The notification states that the first 350 eligible candidates reporting between 9:00 AM and 11:00 AM will be considered for participation. The actual drive date and venue need to be confirmed.
10. Are rotational shifts required?
Yes. The position operates in a 24x7 environment with rotational shifts and rotational week-offs.
11. Is BPO experience mandatory?
No. Freshers can apply. BPO, customer service, internship and content moderation experience are additional advantages.
12. Is the salary disclosed?
No. The salary package is not disclosed in the supplied job listing.
Final Words
Cognizant's Customer Support Executive opportunity in Visakhapatnam is worth exploring for fresh graduates who want to begin their careers in customer service and business operations.
Candidates with any graduation qualification except BE and BTech, 0–11 months of experience and strong English communication skills can consider this opportunity.
Remember to carry the required documents, prepare for English communication assessments and confirm the recruitment date and venue before travelling.
Important: Registrations are first-come, first-served, and participation is limited to the first 350 eligible candidates reporting between 9 AM and 11 AM.
Disclaimer: Job Seekers Hub shares job notifications and recruitment information to help candidates discover opportunities. We are not the recruiting company and do not guarantee placement, shortlisting, interview calls or selection. Candidates should verify all details with Cognizant or the authorised recruitment team before attending the hiring drive.Apply Now
