Cognizant has announced a fresher hiring opportunity for its Digital Workplace Practice – Service Desk role across India. Candidates who completed a three-year full-time undergraduate degree in 2024, 2025 or 2026 can apply for this opportunity.
This recruitment drive is suitable for graduates from various disciplines, including BCA, B.Sc, BA, BBA, B.Voc, BMS and B.Com. Selected candidates will work in a Service Desk environment, providing technical support to clients, troubleshooting IT issues and helping maintain smooth IT operations.
If you are a graduate looking to begin your career in the IT services and technical support industry, this is an opportunity worth considering.
Cognizant Recruitment 2026 – Overview
| Particulars | Details |
|---|---|
| Company | Cognizant |
| Hiring Role | Digital Workplace Practice – Service Desk |
| Job Category | Customer / Technical Support |
| Job Type | Full-Time |
| Job Location | PAN India |
| Eligible Graduation Years | 2024, 2025 and 2026 |
| Eligible Qualification | Any Three-Year Full-Time UG Degree |
| Experience | Freshers |
| Salary / CTC | Not disclosed |
| Application Deadline | 30 November 2026 |
| Last Date Time | 11:59 PM |
| Service Bond | No service bond |
About the Job Role
The selected candidates will work in Cognizant's Digital Workplace Practice as Service Desk professionals.
The primary responsibility is to provide technical assistance to clients and end-users by identifying, troubleshooting and resolving IT-related issues. Candidates will act as the first point of contact for users who need technical support.
This role requires good communication skills, basic technical knowledge, problem-solving abilities and the flexibility to work in shifts from a Cognizant office.
Key Responsibilities
Candidates selected for the Service Desk role will be responsible for:
Acting as the first point of contact for end-users reporting IT-related issues.
Logging, tracking and resolving Service Desk tickets accurately.
Ensuring tickets are handled within defined Service Level Agreements (SLAs).
Troubleshooting hardware and software-related problems.
Minimising downtime and disruptions to users.
Coordinating with internal IT teams to escalate and resolve complex technical issues.
Creating and maintaining knowledge base articles to support faster issue resolution.
Providing technical assistance while maintaining a client-focused approach.
Eligibility Criteria
Candidates must satisfy the following eligibility requirements before applying.
1. Educational Qualification
Candidates who completed a three-year full-time undergraduate degree in 2024, 2025 or 2026 are eligible.
Eligible qualifications include:
BCA
B.Sc
BA
BBA
B.Voc
BMS
B.Com
Other eligible three-year undergraduate degrees
2. Academic Requirements
Candidates must have a consistent academic record.
A minimum of 50% marks is required in Class 10, Class 12, Diploma (if applicable) and undergraduate studies.
Rounding off 49.9% to 50% is not permitted.
At the time of joining, candidates must have a minimum 50% aggregate in their pursuing degree.
Candidates must not have any standing arrears.
Candidates who have applied for re-evaluation will be evaluated based on the initially declared results.
CGPA-to-percentage conversion will be considered according to university norms.
3. Additional Eligibility Conditions
Candidates currently enrolled in full-time postgraduate courses are not eligible.
Applicants must be Indian nationals or OCIs currently residing in India.
Candidates must be flexible to work from any Cognizant office location in the assigned shift timing and technology.
Willingness to work in shifts from the office is mandatory.
Required Skills
Candidates should have the following skills and abilities:
Good verbal and written communication skills.
Basic technical knowledge and troubleshooting abilities.
A client-focused mindset.
Ability to communicate with users from different cultural backgrounds.
Problem-solving and analytical thinking.
Willingness to learn new technologies and IT support processes.
Flexibility to work in different shifts.
Salary and Benefits
The exact salary or CTC has not been disclosed in the supplied hiring notification. Cognizant states that salary details will be shared as candidates progress through the hiring process.
The following benefits are mentioned in the notification for candidates joining as full-time employees:
No Service Bond: No service bond is required.
Higher Education Support: Cognizant-sponsored higher education opportunity from BITS Pilani, applicable only to candidates from Science, Technology and Mathematics backgrounds.
Night Shift Allowance: Allowance for eligible night-shift work.
Cab Facilities: Safe and comfortable pick-up and drop facilities.
Rewards and Recognition: Timely rewards and recognition for top performers.
Mandatory Documents
Candidates should keep the required documents ready during the recruitment process.
Documents Required for Registration
Resume of maximum two pages.
High-resolution passport-size photograph.
Photograph should have a light background.
Both ears should be visible in the photograph.
Documents Required for Interview
All academic documents.
School and college mark sheets.
Undergraduate mark sheets.
College ID card, if available.
Documents Required for Onboarding
Final onboarding is subject to satisfactory background verification.
The following documents are mandatory:
PAN Card.
Voter ID Card or Passport (any one) for citizenship verification.
Aadhaar Card.
Important: Ensure that your PAN card details, including first name, last name and father's name, are accurate and match your registered details. A mismatch or missing last name may result in background verification failure.
How to Prepare for the Cognizant Service Desk Role
Candidates preparing for this opportunity should focus on the following areas:
1. Communication Skills
Practice introducing yourself professionally.
Improve spoken English and listening skills.
Learn how to explain technical problems in simple language.
2. Basic Computer Knowledge
Windows operating system fundamentals.
Hardware and software basics.
Computer troubleshooting.
Internet and network fundamentals.
3. Service Desk Concepts
What is a Service Desk?
What is a ticketing system?
What is an SLA?
What is incident management?
What is the difference between an incident and a service request?
4. Technical Troubleshooting
Basic internet connectivity problems.
System performance issues.
Printer and audio-related issues.
Password and login problems.
Basic application troubleshooting.
These are suggested preparation topics based on the responsibilities of the role, not a confirmed interview question list.
Important Points to Remember
Only three-year full-time undergraduate graduates from the 2024, 2025 and 2026 batches are covered by this notification.
A minimum of 50% academic score is required.
Candidates with standing arrears are not eligible.
Students currently pursuing full-time postgraduate courses are not eligible.
Candidates must be ready to work in shifts from the office.
The role may require working from any Cognizant office location in India.
Salary details will be shared during the hiring process.
There is no service bond.
Frequently Asked Questions (FAQs)
1. Is Cognizant hiring freshers for the Service Desk role in 2026?
Yes. Cognizant has announced this opportunity for eligible 2024, 2025 and 2026 graduates.
2. Which graduation courses are eligible?
Eligible three-year full-time undergraduate qualifications include BCA, B.Sc, BA, BBA, B.Voc, BMS and B.Com, among others.
3. Are 2024 graduates eligible?
Yes. Candidates from the 2024, 2025 and 2026 graduating batches can apply.
4. What is the minimum percentage required?
Candidates need at least 50% in Class 10, Class 12, Diploma (if applicable) and undergraduate studies, subject to the conditions in the notification.
5. Can candidates with active backlogs apply?
No. Candidates with standing arrears are not eligible.
6. Is MCA or another full-time postgraduate student eligible?
Candidates currently enrolled in full-time postgraduate courses are not eligible under this notification.
7. What is the salary for this position?
The salary has not been disclosed. Cognizant states that salary details will be provided during the hiring process.
8. Is there any service bond?
No. The notification explicitly states that there is no service bond.
9. What is the last date to apply?
The application deadline is 30 November 2026 at 11:59 PM.
Final Words
Cognizant's Digital Workplace Practice – Service Desk hiring drive is an opportunity for 2024, 2025 and 2026 graduates from eligible three-year degree programmes to start their professional careers.
Candidates should carefully check the academic requirements, prepare their documents and apply before the deadline. Since the role involves technical support and client interaction, improving communication skills and basic troubleshooting knowledge can be helpful.
Disclaimer: Job Seekers Hub shares job notifications and recruitment information to help candidates discover opportunities. We are not the recruiting company and do not guarantee placement, shortlisting, interview calls or selection. Candidates should verify all details through Cognizant's official recruitment channels and apply directly. Cognizant does not charge candidates any money for employment. Never pay anyone for a job offer or recruitment assistance.Apply Now
