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About Deloitte
Deloitte is a globally recognized professional services firm, providing innovative solutions across various industries. With a strong emphasis on learning and development, Deloitte fosters a culture of continuous improvement and professional growth. The Learning Operations team in the US India office plays a critical role in supporting Deloitte’s global Talent Development programs.
If you are a detail-oriented professional with excellent communication skills and a passion for learning administration, this opportunity is for you.
Role Overview
As a Learning Operations Specialist, you will be responsible for providing end-to-end administrative and backend support for Deloitte Member Firms across the globe. Your role will be crucial in ensuring that training programs are planned, executed, and delivered seamlessly to internal stakeholders.
This position requires a combination of strong organizational abilities, effective communication skills, and a keen eye for detail. You will collaborate with various teams and contribute to Deloitte’s mission of delivering high-quality learning experiences.
Key Responsibilities
Learning Administration & Support
- Handle administrative tasks related to learning programs, including scheduling, data entry, and tracking training completion.
- Maintain accurate and up-to-date learning records and ensure compliance with established standards.
- Coordinate with internal clients to understand their learning requirements and provide timely support.
- Manage learning systems and databases to facilitate seamless operations.
Communication & Stakeholder Management
- Act as a key point of contact for stakeholders regarding learning-related inquiries.
- Ensure clear and professional communication through emails, virtual meetings, and collaboration platforms.
- Provide guidance and consultation to internal clients, ensuring their training needs are met effectively.
- Work closely with team leads to ensure training programs are executed efficiently.
Quality Assurance & Process Improvement
- Perform quality checks to ensure all tasks are accurate and complete before submission.
- Identify process improvement opportunities and contribute towards operational efficiency.
- Maintain a high level of ownership and accountability for assigned tasks.
Time Management & Collaboration
- Prioritize tasks efficiently to meet deadlines and ensure smooth execution of learning programs.
- Collaborate with team members and contribute towards common business goals.
- Participate in firm-wide initiatives to enhance the effectiveness of learning operations.
Required Qualifications
- Education: Graduate/MBA/Post-Graduate from a recognized university.
- Experience: 0 to 5 years of relevant experience in a Learning or Backend Operations environment.
Essential Skills
- Strong verbal and written communication skills with a focus on professional email etiquette.
- Basic proficiency in Microsoft Excel, including data reading, sorting, filtering, and removing duplicates.
- Ability to work collaboratively within a team and maintain strong interpersonal relationships.
- Time management skills to efficiently handle multiple tasks and meet deadlines.
- Detail-oriented mindset with a commitment to accuracy and process excellence.
Preferred Skills
- Basic knowledge of Microsoft PowerPoint for creating professional presentations.
- Experience using virtual collaboration platforms such as Zoom, Saba Meeting/Centra, or MS Teams.
- Prior experience handling case/ticket management systems.
- Ability to interact with internal clients effectively and understand their requirements.
Why Join Deloitte?
Professional Growth & Learning
Deloitte is committed to fostering a culture of continuous learning and career advancement. Employees are encouraged to take advantage of various upskilling opportunities, mentorship programs, and professional development resources.
Collaborative Work Culture
At Deloitte, teamwork and collaboration are key. You will have the opportunity to work alongside industry experts and like-minded professionals who share a passion for innovation and excellence.
Competitive Benefits Package
Deloitte offers a comprehensive benefits package that includes:
- Competitive salary structure
- Health and wellness programs
- Career development opportunities
- Work-life balance initiatives
How to Apply
Interested candidates can apply by visiting Deloitte’s career portal. If you are looking for an opportunity to grow in a dynamic and inclusive work environment, this role is the perfect fit for you.
Final Thoughts
The Learning Operations Analyst role at Deloitte offers an excellent platform for professionals looking to build a career in learning and development operations. With a strong focus on efficiency, collaboration, and professional growth, this role ensures that you gain hands-on experience in managing training programs for a global workforce.
If you have the right skills and a keen interest in learning operations, apply today and take the next step in your career with Deloitte!
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