Essential Steps you have to Follow Before Applying for the Job
Understand the Job Role
Carefully read the job description and Understand the responsibilities, expectations, and required qualifications.
Match Your Skills:
Compare your skills and experience with the requirement of Job.If it Matches then go and apply for the role.
Check Your Eligibility:
Check if you meet the educational and experience criteria before applying to avoid the rejections.
Be Ready With Your Documents:
Update your resume and cover letter to align with the job. Highlight your most relevant skills and experiences to make your application better.
Know about the Company:
Research the company's background,values,and work culture. Demonstrating knowledge about the employer can boost your chances during the hiring process.
About Company
Sutherland is a global leader in digital transformation, specializing in delivering exceptional customer and employee experiences. For over 37 years, we have been at the forefront of innovation, combining human insight, design-thinking, and advanced technologies like AI-ML and robotic automation to drive impactful business solutions. Our commitment to excellence is reflected in our approach to customer satisfaction – making each interaction predictive, relevant, and frictionless. Join our mission to build lasting relationships founded on trust and value – the One Sutherland way.
Job Summary
Are you a 2025 graduate ready to embark on a dynamic career journey? As a Campus Associate at Sutherland, you will be the face of our customer support team, delivering exceptional experiences across multiple communication channels, including calls, emails, chat, and social media. Your primary objective will be to address customer inquiries effectively, resolve issues swiftly, and maintain service standards while adhering to data security policies. This role requires excellent communication skills, a keen eye for detail, and a proactive approach to customer service.
Key Responsibilities
- Respond promptly and professionally to customer requests and inquiries via email, chat, and social media.
- Effectively resolve customer issues by applying company protocols and procedures, ensuring a positive customer experience.
- Maintain accurate and up-to-date records of customer interactions, resolutions, and follow-up actions.
- Meet and exceed key performance metrics, including customer satisfaction, productivity, and service level agreements (SLAs).
- Participate in ongoing learning and development programs, including e-courses and upskilling sessions, to stay aligned with process updates and best practices.
- Actively implement feedback from coaching sessions to enhance communication techniques and problem-solving skills.
- Strictly adhere to Sutherland’s data security policies and non-disclosure agreements to protect customer information.
- Demonstrate consistent punctuality and schedule adherence to minimize absenteeism and reduce program shrinkage.
Eligibility Criteria
- Must be a full-time graduate in Arts, Science, Commerce, Engineering, Pharma, MBA, or MCA, graduating in 2025.
- Strong command of the English language – both verbal and written.
- Excellent analytical and typing skills to handle multiple interactions simultaneously.
- Willingness to work in rotational shifts, including nights and weekends, as per business needs.
- Must reside within 25 Km of the assigned office location to avail of cab facilities.
Preferred Locations
- Mumbai, Hyderabad, Cochin, Chennai, Bhopal
Working Hours
- 8-hour shifts with a 1-hour break, scheduled for 5 or 6 days per week, depending on program requirements.
Benefits and Perks
- Complimentary cab services within a 25 Km radius of the office location, ensuring safe and convenient transportation.
- Access to continuous learning through specialized e-courses and upskilling programs.
- Exposure to cutting-edge AI-ML and robotic automation tools, fostering valuable industry experience.
- A dynamic work environment with a focus on employee development and career growth.
- Supportive workplace culture that encourages open communication, feedback, and recognition.
Why Join Sutherland?
Be part of a global organization that values innovation and excellence. At Sutherland, we empower our employees to drive exceptional customer experiences while advancing their careers through structured learning programs. Join us in shaping the future of digital transformation and building customer-centric solutions that make a lasting impact.
Frequently Asked Questions (FAQs)
1. What qualifications are required for the Campus Associates role?
- Applicants must be full-time graduates in Arts, Science, Commerce, Engineering, Pharma, MBA, or MCA, completing their degree in 2025.
2. Is prior work experience necessary?
- No prior experience is required as this is an entry-level role, but excellent communication and analytical skills are essential.
3. What locations are available for this role?
- The role is available in Mumbai, Hyderabad, Cochin, Chennai, and Bhopal.
4. Are cab facilities provided for employees?
- Yes, complimentary cab services are available within a 25 Km radius of the office location.
5. What are the working hours for this position?
- The working hours are 8-hour shifts with a 1-hour break, scheduled for 5 or 6 days per week.
6. Are night shifts mandatory?
- Yes, candidates must be flexible to work in rotational shifts, including nights, as per business requirements.
7. Will there be training provided for this role?
- Yes, all new hires will undergo mandatory training and upskilling sessions to align with company processes and policies.
8. How can I apply for the Campus Associates position?
- Interested candidates can apply through the official Sutherland careers page or other designated recruitment platforms.
- Disclaimer Jobseekers Hub is not affiliated with IBM Technologies. The information provided is for informational purposes only. Please verify the job details with IBM Technologies directly.
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