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About Capgemini's CSG (Contact Support Group):
CSG is Capgemini's front-line technical support team, part of its Cloud and Infrastructure Services (CIS) division. It serves global clients using a combination of traditional and digital support channels like email, voice, chat, Self-Service Portals (SSP), and AI-powered BOTs. The focus is on delivering proactive, predictive, and user-centric IT solutions.
Key Responsibilities:
- Provide exceptional customer service and technical troubleshooting via voice and digital channels.
- Resolve IT infrastructure incidents and manage service requests effectively.
- Log and track tickets using appropriate classification and prioritization.
- Provide first-level resolution with minimal escalation.
- Ensure timely communication and status updates to users.
- Handle queries using AI-based tools such as Capgemini's CHIP BOT.
- Retrieve and resolve customer issues via service emails.
- Maintain knowledge bases and update solutions as needed.
- Work across different client industries – Telecom, Financial Services, Healthcare, and Technology.
- Engage in continuous improvement of support practices.
Eligibility Criteria:
- Graduates from any 3-year degree or diploma programs.
- Batch: 2024 or 2025 pass-outs only.
- No active backlogs at the time of assessment or joining.
- Must have an active DigiLocker account and Aadhar-linked mobile number.
- Candidates must be Indian Citizens.
Preferred Candidate Profile:
- Strong verbal and written communication skills in English.
- Ability to multitask across different customer support channels.
- Good listening and analytical skills.
- Basic understanding of IT concepts and computing fundamentals.
- Strong interpersonal skills and a customer-first mindset.
- Flexibility to work in 24x7 rotational shifts.
- Willingness to relocate to Coimbatore.
- Female candidates are encouraged to apply as part of Capgemini’s diversity hiring drive.
Salary and Benefits:
CTC: INR 3.25 LPA
- Base Salary: INR 3.00 LPA
- One-Time Joining Bonus: INR 25,000
- Health and wellness programs
- Learning and development resources
- Shift and night allowances (as applicable)
- Opportunity to work with global clients and new technologies
- Inclusive and diverse workplace culture
Selection Process:
- Online Registration – Apply through the Capgemini careers portal or shared Google Form.
- Shortlisting – Profiles are screened based on academic performance and eligibility.
- Online Assessment – Includes aptitude, reasoning, and communication rounds.
- Technical & HR Interviews – Conducted virtually.
- Final Offer & Onboarding – Selected candidates will receive offer letters and joining instructions.
Note:
- The entire process will be conducted online.
- Candidates must arrange for their own system and internet for the assessments.
- Only shortlisted candidates will be contacted.
Why Join Capgemini?
- Work with a top IT consulting firm with a presence in over 50 countries.
- Get trained on latest technologies and ITSM tools.
- Work in a collaborative, innovation-driven team.
- Fast-track your career in tech support and IT services.
- Be part of a diverse and inclusive global community.
How to Apply:
Interested candidates must submit their application before 15th May 2025 using the official Capgemini career portal or the Google Form link shared with their college/university. Ensure all required documents are ready, including:
- Resume (updated)
- Graduation mark sheets
- Aadhar card
- DigiLocker credentials
Frequently Asked Questions (FAQs)
Q1: Can students with backlogs apply?
No, candidates should not have any active backlogs during the selection or onboarding process.
Q2: Is this role permanent or contract-based?
It is a full-time, permanent role at Capgemini.
Q3: What are the working hours?
This is a 24x7 shift-based job. You must be open to night shifts.
Q4: Will there be training provided after selection?
Yes. Capgemini offers structured onboarding and training programs.
Q5: Do I need prior experience in IT support?
No. This role is for freshers. However, basic IT skills are preferred.
Q6: What documents are required?
All academic documents, government ID proof, and DigiLocker registration are mandatory.
Q7: Can I choose my preferred location?
This role is strictly based in Coimbatore. Relocation is mandatory.
Q8: I am from a non-technical background. Can I still apply?
Yes, as long as you meet the graduation criteria (any 3-year degree or diploma).
Q9: When can I expect a response after applying?
You can expect communication from Capgemini’s recruitment team after the application deadline.
Q10: Is there any bond or service agreement?
Any bond-related details will be communicated at the time of offer. Typically, there is no bond for support roles.
Final Words
This is a great opportunity for fresh graduates to kick-start their careers in one of the world’s leading IT companies. Capgemini’s CSG role not only gives you a strong technical foundation but also provides a dynamic workplace to grow personally and professionally. If you’re passionate about tech support and want to build a career in IT infrastructure, apply now and be a part of Capgemini’s Exceller journey.
Disclaimer
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