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Firstsource Solutions Ltd., part of the RP-Sanjiv Goenka Group, invites applications for the role of Customer Service Associate (Trainee) under its Campus Connect program exclusively for the 2025 graduating batch. This is a virtual drive focused on hiring freshers across India for multiple metro cities.
This opportunity is ideal for undergraduate students in their final year who are looking to begin their professional journey with a reputed and established organization.
About the Company
Firstsource Solutions Ltd. is a leading Business Process Management (BPM) company with over two decades of experience serving global clients. The company is a part of the diversified RP-Sanjiv Goenka Group and has a strong presence across India, the U.S., the U.K., and the Philippines.
Key Highlights:
- Established in 2001
- Serves Fortune 500 clients
- Workforce strength of over 28,000 globally
- Service areas include customer care, data services, and digital solutions
- Known for employee-friendly policies and structured growth paths
Role Description
Selected candidates will join as Trainees in the Customer Service team. The primary responsibility will be to manage customer interactions through calls, emails, or chat support. This entry-level role is a launchpad for building communication, customer management, and service delivery skills.
Key Responsibilities:
- Handle customer queries and service requests through various channels
- Respond to customer concerns following company guidelines and policies
- Provide accurate information and resolve issues within defined timelines
- Escalate unresolved issues to higher levels when required
- Maintain records of customer interactions using internal CRM systems
- Meet assigned productivity and quality benchmarks
Eligibility Criteria
Academic Qualification:
Only postgraduate/undergraduate students (currently in final year/6th semester) from the 2025 graduating batch
Must not have any active backlogs or arrears at the time of applying
Students must be pursuing any of the following UG degrees:
- Bachelor of Arts (B.A.)
Bachelor of Business Administration (B.B.A.)
Bachelor of Science (B.Sc. - General or IT)
Bachelor of Computer Applications (B.C.A.)
B.E./B.Tech in CS/IT
Diploma (3-Year or 2-Year recognized programs)
Note: Postgraduates, including MCA, MA, M.Sc., etc., are eligible for this drive.
Academic Requirements
- No current active backlogs or arrears allowed
- Candidates must be able to submit proof of zero backlogs till 5th or 6th semester
- Final semester marksheet (if awaited) should be available before joining
- Students with history of AT/KTs must have cleared them before the joining date
Job Locations
Candidates can indicate their location preferences as part of the application.
First Preference – Choose from:
- Bengaluru
- Chennai
- Hyderabad
- Mumbai
- Tiruchirappalli (Trichy)
- Kolkata
- Gurugram
Second Preference – Choose from:
- Bengaluru
- Chennai
- Hyderabad
- Mumbai
- Trichy
Joining Timeline
Selected candidates will be onboarded in batches, starting from May 2025. You must select your expected joining month as part of the registration form.
Joining Options:
- Immediate
- May 2025
- June 2025
- July 2025
- August 2025
- September 2025
- October 2025
- November 2025
- December 2025
Required Skills
- Strong written and verbal communication skills in English
- Willingness to work in customer service and handle different types of clients
- Good listening skills and ability to show empathy
- Familiarity with computer operations and internet usage
- Capable of working in a fast-paced environment
- Flexibility to work in rotational shifts and adapt to process changes
Selection Process
The virtual drive will follow a structured recruitment process:
- Online Registration through the company’s application portal
- Initial Screening based on academic and eligibility criteria
- Aptitude or Communication Test (Online)
- Virtual HR Interview
- Final Selection and Offer Rollout
Selected candidates will be notified via official communication channels.
What You Need to Register
Ensure you have the following details ready before filling out the application:
- Your full name (as per Aadhaar or Class 10 certificate)
- Your college name and current semester/year
- Active email ID and primary contact number
- Parent or guardian’s contact number for emergency use
- Your hometown details (city and state)
- Location preferences and expected joining month
Career Growth at Firstsource
Firstsource provides numerous learning and career development opportunities. Employees starting at the Customer Service Associate level can grow into supervisory roles within a few years through internal promotions and performance-based evaluations.
- Clear career progression path
- Access to training and skill-building platforms
- Performance-based incentives and recognitions
- Transition opportunities to other roles such as QA, Trainer, or Team Lead
Company Work Culture
Firstsource promotes a culture of inclusion, continuous learning, and employee well-being. The company emphasizes:
- Open communication and team collaboration
- Diversity and equal opportunity practices
- Safe and professional workplace environment
- Celebrating milestones and employee success
Frequently Asked Questions (FAQs)
Q1. Is this opportunity open to all final year UG students?
Yes. Students from recognized universities across India who are graduating in 2025 are eligible, as long as they meet the qualification and backlog criteria.
Q2. Are postgraduates eligible?
No. Only undergraduate final-year students are eligible. Postgraduates like MCA, MA, and M.Sc. are not considered for this drive.
Q3. Is prior work experience required?
No. This is an entry-level position for freshers. No experience is needed.
Q4. Will I receive training after selection?
Yes. Firstsource provides a structured training program before deployment to live projects.
Q5. Can I choose my job location?
Yes. You can mention your preferred job locations while applying. Final allotment depends on business requirement.
Q6. Do I need to appear in-person at any stage?
No. The entire recruitment process is virtual, including assessments and interviews.
Q7. What are the working hours?
Customer Service roles typically involve rotational shifts, which may include day and night shifts.
How to Apply
Registrations for the virtual drive are open. Eligible candidates can apply using the official form link shared by their college placement coordinators or through trusted job portals. Only shortlisted candidates will be contacted for the next steps.
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