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Genpact is actively hiring for the position of Content Moderator in Kolkata. This is a 9-month contractual role with the potential to be converted into a full-time permanent position, depending on your performance and organizational needs.
This is an excellent opportunity for candidates who are enthusiastic about digital content, online safety, and maintaining community guidelines on social platforms. If you are observant, unbiased, and tech-savvy, this role could be the right step forward in your career.
About Genpact
Genpact is a global professional services firm with over 100,000 employees across more than 30 countries. The company specializes in digital transformation, business process management, and consulting for major global brands. Known for its inclusive work culture and employee growth, Genpact offers roles across finance, IT, customer service, and content management.
Genpact stands for innovation, continuous learning, and providing high-quality support services. If you're looking for an organization that values integrity, performance, and people, Genpact is an ideal place to start or grow your career.
Job Responsibilities
As a Content Moderator, you will play a critical role in ensuring that the digital content on platforms complies with established community standards. Your work will involve evaluating different forms of content and making decisions based on predefined policies.
Key responsibilities include:
- Reviewing and moderating user-generated content such as images, videos, audio, and text
- Applying community guidelines and moderation policies to determine whether content should be approved, flagged, or removed
- Maintaining high decision accuracy and moderation speed as per team benchmarks
- Identifying trends or harmful content and escalating issues when necessary
- Working collaboratively with internal teams to resolve flagged content issues
- Preparing reports on content trends or gaps in moderation policies
- Adhering to turnaround time, quality metrics, and content review targets
Eligibility Criteria
Educational Qualification:
- Graduation in any stream is mandatory
- Freshers are eligible to apply
- Candidates with prior experience in customer service, BPO, or moderation are preferred but not required
Required Skills:
- Good English communication skills (both verbal and written)
- High attention to detail and strong decision-making abilities
- Ability to stay objective and follow policies strictly
- Comfortable with sensitive or graphic content
- Basic computer proficiency and familiarity with the internet and social media platforms
Location Requirement:
- Candidates must be open to working from Genpact’s Kolkata office
- This is not a work-from-home opportunity
Work Shift:
- Must be willing to work in rotational shifts, including night shifts and weekends
Benefits and Perks
Although this is a contractual position, Genpact offers a supportive work environment and performance-based incentives. Here’s what you can expect:
- Fixed monthly salary
- Transport facility (pickup and drop) depending on shift and distance
- Opportunity to convert to a full-time permanent employee
- Health and wellness support programs
- Ongoing training and development sessions
- Access to employee support and grievance redressal platforms
Career Growth and Learning
Working as a Content Moderator gives you direct exposure to the evolving field of digital operations and online safety. It builds skills in:
- Ethical decision-making
- Crisis management
- Communication and conflict resolution
- Platform safety and regulatory compliance
This role also opens doors to future career opportunities in operations management, digital trust and safety teams, or content quality assurance.
Application Process
Interested candidates can apply directly through Genpact’s official career portal or connect with a recruiter. Ensure that your resume includes relevant academic details, any content management experience, and your willingness to work in rotational shifts.
Prepare for basic assessments related to language skills, logical reasoning, and scenario-based judgment tests.
Key Highlights
- 9-month contractual job in content moderation
- Based in Kolkata office
- Performance-driven conversion to permanent role
- Fresh graduates and experienced professionals can apply
- Exposure to digital platform safety and community operations
- Rotational shift requirement including night and weekend shifts
Final Words
If you’re someone who spends time on digital platforms and is concerned about online content standards, this opportunity lets you be part of the solution. Genpact provides the tools, training, and environment to help you succeed in the digital content space.
This position is more than just reviewing content—it’s about keeping digital communities safe and trustworthy. Whether you're a fresher looking to start your career or someone exploring new work areas in the tech space, Genpact’s Content Moderation role is a solid stepping stone.
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