Essential Steps you have to Follow Before Applying for the Job
Understand the Job Role
Carefully read the job description and Understand the responsibilities, expectations, and required qualifications.
Match Your Skills:
Compare your skills and experience with the requirement of Job.If it Matches then go and apply for the role.
Check Your Eligibility:
Check if you meet the educational and experience criteria before applying to avoid the rejections.
Be Ready With Your Documents:
Update your resume and cover letter to align with the job. Highlight your most relevant skills and experiences to make your application better.
Know about the Company:
Research the company's background,values,and work culture. Demonstrating knowledge about the employer can boost your chances during the hiring process.
Introduction
In today’s dynamic job market, fresh graduates are looking for opportunities that offer both stability and growth. The Graduate Multi-Role Recruitment Drive via Superset Varsity provides an excellent gateway for candidates seeking roles in Customer Support, Technical Support, and Software Engineering. With multiple locations and functions, this recruitment drive is tailored for graduates who are open to learning, adapting, and building a strong foundation in the corporate world.
Whether you are inclined toward technology, communication, or support operations, this drive opens doors to multiple career paths in reputed organizations across India.
Job Overview
Job Title: Graduate Multi-Role Recruitment
Job Type: Full-Time
Job Locations:
- Bangalore
- Chennai
- Coimbatore
- Hyderabad
- Kochi
- Kolkata
- Pune
- Mumbai
Job Functions:
- Customer Support
- Technical Support
- Software/Web Development
- IT and Infrastructure Support
Compensation: ₹2.8 LPA (CTC)
Application Platform: Superset Varsity
About the Opportunity
This opportunity is designed for fresh graduates who are ready to enter the workforce in various capacities. Candidates applying through this drive may be placed in customer-facing roles, technical support departments, or software development teams based on their strengths and interests.
Candidates do not need to specialize in one area at the time of application. The hiring team will assess applicants through various stages and match them with appropriate roles during the final placement process.
The offered roles may involve rotational shifts, interaction with international clients, and project-based assignments depending on business requirements.
Key Highlights
- Multiple functional areas, providing a broad platform for learning and growth
- Opportunities across metro cities and IT hubs in India
- Roles suitable for graduates from diverse academic backgrounds
- Emphasis on communication skills, problem-solving, and adaptability
- Competitive CTC for entry-level positions with potential for skill-based growth
- On-the-job training to help graduates transition smoothly from campus to corporate
Role Details
1. Customer Support Executive
This role involves assisting clients or end users by addressing product-related queries, offering troubleshooting guidance, and ensuring customer satisfaction. Candidates must possess strong communication skills and a willingness to resolve problems with patience and professionalism.
Responsibilities:
- Respond to customer queries via email, phone, or live chat
- Record issues and escalate complex concerns to the relevant departments
- Maintain CRM records and document resolution steps
- Ensure high levels of customer satisfaction through timely support
- Meet defined service-level agreements (SLAs)
2. Technical Support Associate
In this role, candidates support IT systems, software platforms, or hardware issues. Technical support associates work closely with internal teams or external clients to resolve technical incidents, perform diagnostics, and provide relevant solutions.
Responsibilities:
- Troubleshoot basic hardware/software/network-related problems
- Guide users through step-by-step solutions
- Document issues and solutions in internal ticketing systems
- Coordinate with engineering teams when escalation is needed
- Follow standard operating procedures (SOPs)
3. Software/Web Development Associate
This is a technical role suitable for candidates interested in development, testing, and deployment of web or software applications. A foundational understanding of programming concepts is required.
Responsibilities:
- Collaborate with teams on software modules and application development
- Write clean, testable, and maintainable code
- Perform unit and integration testing
- Participate in Agile practices like daily stand-ups and sprint reviews
- Assist in system documentation and user manual creation
Who Should Apply?
Graduates who are adaptable, eager to learn, and possess strong communication skills are encouraged to apply. The company is open to considering candidates from a range of degree backgrounds and domains, provided they exhibit a willingness to take on diverse challenges.
Key Qualities Preferred:
- Proactive attitude and strong work ethic
- Willingness to learn and take ownership
- Team-oriented mindset
- Basic knowledge of technical concepts (for technical roles)
- Ability to handle pressure in customer-facing roles
Eligibility Criteria
Although no strict year-of-passing (YOP) has been mentioned, the recruitment drive is targeted toward fresh graduates or candidates who have completed their degrees recently.
Educational Requirements:
- A Bachelor’s degree in any discipline (Science, Commerce, Arts, or Engineering streams)
- No active backlogs at the time of selection
- Consistent academic performance is preferred
Other Requirements:
- Good written and verbal communication skills
- Basic computer literacy
- For technical roles, understanding of at least one programming language (preferred but not mandatory)
- Willingness to work in rotational shifts or support windows if required
- Readiness to relocate to any of the listed cities
Selection Process
The selection process typically includes the following stages:
- Online Application via Superset
- Pre-screening based on Resume
- Online Assessment (Aptitude, Communication, Basic Tech Skills)
- Virtual/Telephonic HR Round
- Role Mapping and Final Interview
- Document Verification & Offer Rollout
Note: Selection steps may vary slightly depending on the role and business requirements.
Training and Onboarding
Shortlisted candidates will go through structured training modules specific to the function they’re placed in. Training will cover both soft skills and technical know-how to ensure candidates are well-equipped for their job responsibilities.
- Duration: Typically 4 to 8 weeks
- Mode: Online or Onsite (based on location)
- Includes mentorship and live projects
Career Growth and Development
This opportunity is not just a job—it’s the beginning of a career journey. Graduates will be exposed to real-time projects, global clients, and technologies that will shape their skills and industry understanding.
Performance is monitored and reviewed regularly, and top performers will have access to internal job postings (IJPs), promotions, or specialized certifications.
Documents Required
To ensure smooth processing, candidates should prepare the following documents:
- Updated Resume
- Passport-sized photo (recent)
- Academic mark sheets and certificates (10th, 12th, Graduation)
- Valid government-issued ID proof (Aadhaar, PAN, Voter ID, Passport)
- Proof of address and residence (as needed)
Final Notes
This Graduate Multi-Role Recruitment drive is an excellent starting point for individuals who want to explore a range of career paths within the IT and support services domain. Whether you aim to enter the tech world, gain experience in customer relations, or work on enterprise platforms, this opportunity offers the training, exposure, and environment needed to build a professional foundation.
Make sure your resume is updated, your communication skills are polished, and you have clarity about your preferred role(s). Even if you're unsure, this drive provides the flexibility to discover your strengths across different functions.
Apply early and follow all instructions carefully on the Superset platform. The competition may be high, but with the right preparation and mindset, you can take the first step toward a fulfilling career.
Stay tuned to Jobseekers Hub for more such high-value opportunities, job alerts, interview preparation tips, and career guidance.
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