Understand the Job Role
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Match Your Skills:
Compare your skills and experience with the requirement of Job.If it Matches then go and apply for the role.
Check Your Eligibility:
Check if you meet the educational and experience criteria before applying to avoid the rejections.
Be Ready With Your Documents:
Update your resume and cover letter to align with the job. Highlight your most relevant skills and experiences to make your application better.
Know about the Company:
Research the company's background,values,and work culture. Demonstrating knowledge about the employer can boost your chances during the hiring process.
About Zoho
Zoho Corporation is a globally recognized software company offering a wide range of cloud-based products for businesses of all sizes.
With over 100 million users worldwide, Zoho is known for its innovation, customer-first approach, and dedication to quality software development.
We operate with a mission to create powerful, affordable software that helps businesses grow and succeed, while maintaining a strong focus on privacy, ethical technology, and sustainability.
At Zoho, we value continuous learning, collaboration, and creativity.
Our team members are encouraged to explore new ideas, take ownership of their work, and contribute to the company’s shared vision.
This is not just a job — it’s an opportunity to be part of something that has a real global impact.
Position: Technical Support Engineer
We are currently hiring Technical Support Engineers to join our global support team.
In this role, you will act as the primary point of contact for customers who need assistance with Zoho’s suite of software solutions.
You will work with international clients, offering technical expertise, guidance, and hands-on support to help them succeed with our products.
Key Responsibilities
Your responsibilities will include, but not be limited to:
-
Technical Assistance
- Provide expert-level assistance to customers regarding Zoho products.
- Troubleshoot technical issues through detailed analysis and problem-solving.
- Escalate complex issues to product engineering teams when necessary.
Pre-requisites
To apply for this role, you should have:
- Communication Skills: Strong verbal and written English skills.
- Learning Mindset: Willingness to learn new technologies quickly.
- Relocation Readiness: Openness to relocate if required.
- Night Shift Availability: Willingness to work in night shifts to support global customers.
Preferred Skills
While not mandatory, having these skills will be an advantage:
- Familiarity with SaaS products and cloud-based services.
- Basic understanding of networking concepts and troubleshooting.
- Knowledge of Zoho products or similar enterprise software solutions.
- Prior experience with international customers.
- Multilingual communication skills.
Why Join Zoho?
When you join Zoho, you’re joining a community of innovators and problem-solvers.
We offer a work environment that encourages creativity, collaboration, and continuous improvement.
Benefits include:
- Competitive salary and performance incentives.
- Opportunities for skill development and certifications.
- A diverse and inclusive workplace.
- Exposure to global clients and cutting-edge technology.
- Work-life balance initiatives.
Work Location & Shift
- Location: Multiple Zoho office locations in India (exact posting details will be provided to shortlisted candidates).
- Shift: Night shifts to align with international customer time zones.
Important Dates
- Application Deadline: 15th August 2025.
- Only shortlisted candidates will be notified for further rounds.
Application Process
- Submit Your Application
- Fill out the online application form with accurate details about your education, work experience, and skills.
- Resume Review
- Our recruitment team will review your application to ensure it meets the role requirements.
- Assessment & Interviews
- Shortlisted candidates will undergo technical and communication assessments, followed by interviews.
- Offer & Onboarding
- Successful candidates will receive an offer letter and onboarding instructions.
Equal Opportunity Statement
Zoho is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
We do not discriminate based on race, religion, gender, age, disability, or any other protected status.
Final Notes
This is a fantastic opportunity for individuals who want to grow in a customer-centric, technology-driven role.
If you have the passion to learn, the drive to deliver solutions, and the ability to thrive in a fast-paced environment, we encourage you to apply.
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