Company: Cognizant
Job Role: Customer Support Voice Process
Experience: Freshers / 0–11 months
Location: Hyderabad
Job Type: Full Time, Permanent
Industry: BPM / BPO
Role Category: Voice / Blended
Openings: 50
Walk-In Dates: 2nd September to 4th September 2026
Walk-In Time: 9:00 AM to 11:30 AM
Reporting Time: Candidates are requested to report between 9:00 AM and 11:00 AM
Venue: Building No. 20, 7th Floor, Raheja Mindspace, Hitech City, Madhapur, Hyderabad
Contact Person: Mohammed Saqlain
Cognizant is conducting a walk-in interview for Customer Support Voice Process positions for freshers in Hyderabad. The opportunity is suitable for candidates who are looking to begin their professional career in the customer support, voice process, BPM, BPO, service operations, and business support domains.
According to the vacancy details, the recruitment is open to freshers and candidates with 0 to 11 months of experience. Candidates from any graduate background can apply, with the listing mentioning graduates from the 2021, 2022, 2023, 2024, 2025, and 2026 passing-out batches.
The role involves working on the moderation of listings and ensuring that information is maintained with a high level of accuracy. Candidates will be expected to complete assigned work within defined SLA and TAT requirements, monitor their own performance, identify areas for improvement, and maintain the required quality standards.
The position also requires candidates to have strong communication skills, proficiency in English and Hindi, basic computer knowledge, familiarity with Microsoft Office, and the ability to type at approximately 30 words per minute in the preferred language. Knowledge of Google Maps navigation and geography is also mentioned as part of the preferred candidate profile.
This is an important opportunity for fresh graduates in Hyderabad who want to enter the professional workforce through a customer support or voice-process role with a major technology and business services organization.
About Cognizant
Cognizant is a global technology and professional services company that works with organizations across multiple industries to support digital transformation, technology services, business operations, and customer-focused solutions.
The company has a significant presence in India and offers employment opportunities across technology, business process services, customer support, operations, consulting, analytics, and other professional functions.
The Customer Support Voice Process opportunity described in this vacancy belongs to the BPM/BPO and service operations category. It can therefore be relevant to graduates who want to develop professional experience in customer operations, communication, process management, quality-focused work, and business support.
Cognizant Customer Support Voice Process Job Overview
The Cognizant position is designed for freshers and candidates with limited experience who can communicate effectively and work accurately in a process-oriented environment.
The role involves moderation of listings and ensuring that information displayed on the map front is accurate. Candidates will need to review information carefully, identify potential issues, and make sure that work is completed within the required SLA and TAT.
The position requires employees to take responsibility for their own performance and continuously improve based on business requirements. Candidates should therefore be comfortable working independently while also following established process guidelines and quality expectations.
Understand the Customer Support Voice Process Role
Although the role is categorized under Voice/Blended operations, the responsibilities described in the vacancy also involve accuracy-focused listing moderation and map-related information review.
Candidates will be expected to examine information carefully and make appropriate judgments to ensure that the correct information is updated on the map front. This means attention to detail is an important part of the job.
The work also requires candidates to understand performance metrics and take ownership of their individual performance. Employees should be prepared to identify areas where their performance can be improved and make adjustments according to business requirements.
Listing Moderation Responsibilities
One of the key responsibilities mentioned in the vacancy is working on the moderation of listings and maintaining more than 98% accuracy.
Listing moderation requires candidates to carefully examine information and determine whether it is accurate and appropriate according to the process requirements. Small errors can affect the quality of information available to users, which is why attention to detail is important.
Candidates should be comfortable performing repetitive review activities while maintaining consistent accuracy. The ability to remain focused throughout the working day can be valuable for this type of process.
SLA and TAT Requirements
The vacancy also states that listings should be completed within the defined SLA and TAT requirements.
SLA refers to the service-level expectations established for a process, while TAT refers to turnaround time. In a customer operations or business process environment, employees are generally expected to balance speed with quality.
Candidates should therefore understand that completing work quickly is not enough if accuracy is compromised. The role specifically emphasizes both quality and timely completion.
Performance Management
Another important aspect of the role is individual performance management.
Candidates should be able to track their own performance, understand the metrics associated with their work, and identify areas where improvement is required. The vacancy also mentions the need to improvise based on business requirements.
Freshers entering the role should therefore develop the habit of reviewing their performance, learning from errors, and adapting to process changes.
Attention to Detail and Decision-Making
The role requires candidates to be judgmental in the sense of carefully evaluating information and determining whether the correct information is being updated on the map front.
This requires attention to detail and logical decision-making. Candidates should avoid making assumptions when information is unclear and should understand when an issue needs to be brought to the attention of a supervisor.
The ability to identify incorrect or questionable information can be an important part of maintaining process quality.
User Satisfaction and Quality
The vacancy states that candidates should remain focused on achieving 100% user satisfaction and zero client or customer escalations.
This demonstrates the importance of quality and customer impact in the position. Even when employees are working behind the scenes on listing or information moderation, the quality of their work can affect the experience of the end user.
Candidates should therefore approach each task carefully and understand the importance of accurate information.
Freshers Can Apply
One of the major advantages of this vacancy is that it is specifically open to freshers.
The preferred candidate profile states that candidates with 0 to 11 months of experience can apply. This makes the opportunity relevant to graduates who have recently completed their education and are looking for their first professional opportunity.
Freshers should not be discouraged if they do not have previous corporate experience. Instead, they should focus on demonstrating communication skills, computer knowledge, attention to detail, willingness to learn, and the ability to work according to process requirements.
Educational Qualification
The vacancy specifies Any Graduate under the undergraduate qualification section and also lists Any Postgraduate under the postgraduate section.
The preferred profile mentions graduates from the 2021 through 2026 passing-out batches. Candidates should carefully verify the latest eligibility information during registration because recruitment conditions can be updated by the employer.
Applicants should ensure that the educational information entered in the application is accurate and matches their academic documents.
English and Hindi Communication Skills
Excellent communication and interpersonal skills are important requirements for this opportunity.
Candidates should be proficient in reading and speaking English and Hindi. Since the role falls within the Voice/Blended category, communication ability can be particularly important when interacting with customers, users, internal teams, or other stakeholders depending on the process requirements.
Candidates preparing for the walk-in interview should practise speaking clearly and confidently in both languages.
Computer and MS Office Skills
The vacancy also states that candidates should be proficient with computers and Microsoft Office.
Freshers should therefore have basic familiarity with everyday computer operations and commonly used Microsoft Office applications. Candidates should be comfortable navigating a computer, entering information accurately, working with documents or spreadsheets, and performing routine digital tasks.
Strong basic computer skills can help candidates adapt more quickly to a process-oriented corporate environment.
Typing Speed Requirement
Candidates should be able to type at approximately 30 words per minute in the preferred language.
Typing speed can be particularly relevant in process-based roles where employees need to review information, update records, document findings, or perform other computer-based activities within defined turnaround times.
Candidates who are not currently comfortable with a 30 WPM typing speed can practise before attending the interview, particularly if typing forms part of the assessment.
Google Maps and Geography Knowledge
The preferred candidate profile specifically mentions fair knowledge of navigation on Google Maps and geography.
This requirement is relevant because the role involves moderation and verification of listing information associated with the map front. Candidates should therefore be comfortable with basic map navigation and geographical concepts.
Applicants should understand common map features, locations, directions, landmarks, streets, cities, and geographical relationships. The employer may evaluate the candidate's ability to understand or work with map-related information during the recruitment process.
Working in Different Shifts
Candidates should be prepared to work in different shifts according to business requirements.
Shift flexibility is important in many customer support and business process operations because services may need to operate according to customer or business schedules. Applicants should therefore consider their ability to work variable shifts before attending the interview.
The exact shift timings and scheduling arrangements should be confirmed during the recruitment process.
Full-Time Permanent Employment
The vacancy identifies the employment type as Full Time, Permanent.
This makes the opportunity relevant to graduates looking for a regular full-time career rather than a temporary internship or short-term assignment.
Candidates should verify the complete employment conditions, shift arrangements, compensation structure, and other terms during the official recruitment process.
Hyderabad Walk-In Interview Details
The Cognizant walk-in interview is scheduled from 2nd September to 4th September 2026.
The listed interview time is 9:00 AM to 11:30 AM, while the recruitment notice specifically requests candidates to report between 9:00 AM and 11:00 AM for the recruitment process.
The venue is:
Building No. 20, 7th Floor, Raheja Mindspace, Hitech City, Madhapur, Hyderabad
The listed contact person is Mohammed Saqlain.
Candidates should carefully verify the latest recruitment communication before travelling to the venue, particularly because walk-in schedules and venue instructions can sometimes change.
Walk-In Registration Limit
An important instruction in the vacancy is that registrations will be accepted on a first-come, first-served basis, with participation limited to the first 350 candidates.
Although the listing shows 50 openings and more than 100 applicants, the recruitment process itself states that participation is limited to the first 350 registered candidates.
Candidates interested in attending should therefore avoid unnecessarily delaying their arrival during the walk-in period.
Be Ready for the Walk-In Interview
Candidates should approach the walk-in interview as a professional recruitment process rather than simply an informal registration event.
Freshers should carry an updated resume and any documents specifically requested by the recruiter or official communication. Candidates should also ensure that their resume accurately reflects their education, communication skills, computer knowledge, internships, projects, certifications, and other relevant experience.
The exact document requirements are not fully specified in the supplied vacancy, so applicants should verify the official instructions before attending.
Prepare Your Resume
A professional resume for this Cognizant role should be clear, concise, and relevant to customer support and business process operations.
Freshers can highlight their academic background, communication abilities, computer skills, MS Office knowledge, internships, projects, extracurricular responsibilities, certifications, and other activities that demonstrate reliability and teamwork.
Candidates should avoid adding skills they do not actually possess. A straightforward and accurate resume is more useful than a resume filled with unrelated keywords.
Prepare for the Cognizant Interview
Candidates should be prepared for questions about their educational background, communication skills, computer knowledge, availability, shift flexibility, and understanding of the role.
Because the vacancy involves English and Hindi communication, applicants should practise introducing themselves confidently and explaining their background in clear language.
Candidates should also be ready to discuss why they are interested in customer support, voice process, business operations, or a role involving listing moderation and map-related information.
Communication Skills Matter
For freshers, communication skills can be one of the most important areas to prepare before attending the interview.
Candidates should practise speaking clearly without rushing. They should listen carefully to interview questions and provide direct, relevant answers.
Good communication does not mean using complicated vocabulary. Clear pronunciation, confidence, active listening, appropriate responses, and professional behaviour are more important.
Customer Support Career Opportunities
A customer support or voice process role can help fresh graduates gain experience in communication, customer interaction, business operations, process compliance, quality management, and professional workplace practices.
Employees may also develop transferable skills such as problem-solving, time management, documentation, performance tracking, teamwork, and communication.
Future career progression depends on individual performance, organizational requirements, available roles, and the employee's skills and experience.
BPM and BPO Career for Freshers
The Business Process Management and Business Process Outsourcing sector provides employment opportunities across customer service, voice operations, technical support, back-office processing, service operations, quality analysis, and related areas.
For graduates beginning their careers, a BPM/BPO position can provide exposure to corporate processes and help develop professional discipline.
Candidates interested in longer-term growth should use their initial experience to strengthen communication, analytical ability, customer handling, computer proficiency, and process knowledge.
Important Details at a Glance
The company conducting the recruitment is Cognizant, and the position is a Customer Support Voice Process role for freshers and candidates with up to 11 months of experience.
The job is located in Hyderabad and is classified under the BPM/BPO industry and Voice/Blended role category. The employment type is Full Time, Permanent.
The walk-in interview is scheduled from 2nd September to 4th September 2026, with the listed time being 9:00 AM to 11:30 AM. Candidates are specifically requested to report between 9:00 AM and 11:00 AM.
The venue is Building No. 20, 7th Floor, Raheja Mindspace, Hitech City, Madhapur, Hyderabad. The contact person listed in the vacancy is Mohammed Saqlain.
The recruitment notice shows 50 openings, while participation in the walk-in registration is limited to the first 350 candidates on a first-come, first-served basis.
Frequently Asked Questions
What company is conducting this walk-in interview?
The company is Cognizant.
What is the job role?
The position is for Customer Support Voice Process.
Can freshers apply?
Yes. The preferred candidate profile specifically mentions freshers or candidates with 0 to 11 months of experience.
What educational qualification is required?
The listing specifies Any Graduate for undergraduate qualification and Any Postgraduate for postgraduate qualification.
Which graduation batches are eligible?
The preferred profile mentions candidates passing out in 2021, 2022, 2023, 2024, 2025, and 2026.
Where is the job located?
The job is based in Hyderabad, Telangana.
When is the Cognizant walk-in interview?
The walk-in interview is scheduled from 2nd September to 4th September 2026.
What time should candidates attend?
The listed interview window is 9:00 AM to 11:30 AM, with candidates requested to report between 9:00 AM and 11:00 AM.
Where is the walk-in venue?
The venue is Building No. 20, 7th Floor, Raheja Mindspace, Hitech City, Madhapur, Hyderabad.
Who is the contact person?
The contact person listed in the vacancy is Mohammed Saqlain.
How many openings are available?
The vacancy lists 50 openings.
Is registration limited?
Yes. The notice states that participation is limited to the first 350 candidates, with registration on a first-come, first-served basis.
Is Hindi required?
Yes. The preferred candidate profile states that candidates should be proficient in reading and speaking English and Hindi.
Is typing speed required?
Yes. Candidates should be able to type approximately 30 words per minute in the preferred language.
Is Google Maps knowledge required?
The preferred candidate profile mentions fair knowledge of navigation on Google Maps and geography.
Are shift timings fixed?
The vacancy states that candidates should be able to work in different shifts according to business requirements. Exact shift arrangements should be confirmed during recruitment.
Is this a permanent job?
Yes. The vacancy lists the employment type as Full Time, Permanent.
Is salary mentioned?
The supplied vacancy does not disclose the salary or CTC. Candidates should verify the compensation details directly during the recruitment process.
Final Thoughts
The Cognizant Customer Support Voice Process Walk-In Interview in Hyderabad provides an opportunity for fresh graduates and candidates with limited experience to enter the professional workforce through a full-time permanent role.
The position is particularly relevant for candidates with strong English and Hindi communication skills, basic computer knowledge, Microsoft Office proficiency, good typing ability, and an interest in working with listing moderation, map-related information, customer operations, and business process services.
Candidates should pay close attention to the walk-in schedule because registration is limited to the first 350 participants on a first-come, first-served basis. The recruitment event is scheduled from 2nd September to 4th September 2026, and candidates are requested to report between 9:00 AM and 11:00 AM at the Raheja Mindspace venue in Hitech City, Madhapur.
Before attending, applicants should prepare an updated resume, revise their communication and computer skills, practise their introduction, and understand the responsibilities mentioned in the job description. Candidates should also verify the latest recruitment instructions before travelling to the venue.
For freshers looking for opportunities in customer support, voice process, BPM, BPO, service operations, and customer success, this Cognizant walk-in recruitment can be considered if the candidate meets the stated eligibility requirements.
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