Tech Mahindra Junior Software Engineer Hiring in Pune
Tech Mahindra is hiring fresh graduates for the position of Junior Software Engineer in Pune, Maharashtra. This opportunity is suitable for candidates who are looking to begin their careers in software support, technical support, customer support, SaaS product support, application support, and software engineering operations.
The position is listed as a full-time and permanent opportunity with Tech Mahindra and is based in Pune. The role is designed for fresh graduates with zero years of experience and offers an opportunity to work with the SAP Concur Support team. Selected candidates will provide first-level technical and functional support to SAP Concur customers and administrators while developing strong troubleshooting, customer service, communication, analytical, and problem-solving skills.
The compensation mentioned for the role is INR 3 LPA after successful completion of the selection process, while selected candidates will initially be placed on a six-month probation period. Candidates will also be required to sign an indemnity bond of INR 1 lakh for a mandatory service period of two years from the date of joining.
About Tech Mahindra
Tech Mahindra is a global technology and digital transformation company providing IT services, business process services, engineering services, consulting, cloud, network, software, and digital solutions to organizations across different industries.
For fresh graduates, Tech Mahindra provides opportunities across software development, application support, technical support, customer service, engineering, testing, IT operations, business process services, and other technology-oriented functions.
This Junior Software Engineer position is particularly relevant for graduates who want to enter the technology industry through a customer-focused software support role and develop practical experience with enterprise SaaS applications.
About the Junior Software Engineer Role
The Junior Software Engineer role is associated with the SAP Concur Support team. The selected candidate will provide first-level technical and functional assistance to administrators and end users.
SAP Concur is associated with travel, expense, and invoice management solutions, and the support role requires candidates to understand customer concerns, investigate product-related problems, identify appropriate solutions, document cases, and escalate complex issues when necessary.
This is an entry-level opportunity where fresh graduates can develop expertise in SaaS-based enterprise products while building professional experience in technical support, customer service, application troubleshooting, case management, service-level management, and enterprise software operations.
SAP Concur Support
The primary focus of this position is supporting SAP Concur customers and administrators. Candidates will assist users through multiple channels including phone, email, chat, and case management tools.
The role requires the candidate to understand the reported problem, investigate the issue, use available knowledge resources, troubleshoot the product, and provide an appropriate resolution within the defined support process.
Candidates should understand that this is not purely a coding position. It is a technology support role that combines software knowledge, customer interaction, troubleshooting, communication, analytical thinking, and application support.
Graduates interested in SaaS support, application support, technical support, product support, software support, and enterprise technology can find this type of role useful for beginning their careers.
Technical and Functional Support
The Associate Support Engineer will provide first-level technical and functional support to customers and administrators. This means the candidate must be able to understand both the technical problem and the business or functional context behind the issue.
Candidates may need to investigate application behavior, understand the user's problem, review available documentation, use knowledge base articles, follow standard operating procedures, and determine the appropriate resolution.
When an issue is beyond the scope of first-level support, the candidate will be expected to escalate it to the appropriate technical or functional team while continuing to communicate and follow up appropriately.
Customer Support Responsibilities
Customer service is an important part of this Junior Software Engineer position. Candidates will interact with customers through phone, email, chat, and case management platforms.
The candidate should be able to communicate professionally, understand customer concerns, demonstrate patience, explain technical information clearly, and maintain a positive customer experience.
Freshers applying for this position should not assume that technical knowledge alone will be sufficient. Strong English communication, interpersonal skills, customer orientation, and the ability to explain problems and solutions clearly are important requirements.
Troubleshooting and Problem Solving
The role requires candidates to investigate, troubleshoot, and resolve product-related issues within established Service Level Agreements.
Troubleshooting requires the candidate to understand the reported problem, gather relevant information, analyze possible causes, use internal resources, and identify an appropriate solution.
Good analytical thinking is therefore an important skill for this role. Candidates should be comfortable breaking a problem into smaller parts, identifying patterns, testing possible solutions, and determining when an issue should be escalated.
Service Level Agreement and Case Management
Selected candidates will work according to defined Service Level Agreements. SLA compliance is one of the success measures mentioned for the position.
Candidates will need to manage customer cases and ensure that issues are handled within the expected timelines. Accurate documentation is also important because every customer interaction and troubleshooting action may need to be recorded in the relevant case management system.
The ability to organize work, prioritize cases, follow procedures, and maintain accurate case records will help candidates perform effectively in this environment.
Documentation and Knowledge Management
The Junior Software Engineer will be responsible for accurately documenting customer interactions and maintaining detailed case records.
Candidates will also use knowledge base articles, standard operating procedures, and internal resources to support issue resolution. Participation in knowledge management initiatives is also part of the role.
This means candidates should have good written communication skills and attention to detail. A support engineer must be able to document a problem clearly so that another team member can understand what happened, what troubleshooting was performed, and what resolution was provided.
Escalation and Cross-Functional Collaboration
Not every customer problem can be resolved at the first level of support. When an issue is complex or falls outside the candidate's support scope, the candidate will need to escalate it to the appropriate team.
Effective escalation requires accurate documentation, clear communication, and proper follow-up. Candidates should ensure that the next team receives enough information to investigate the issue without unnecessary repetition.
The role also involves collaboration with team members and cross-functional stakeholders. Candidates should therefore be comfortable working in a team environment.
Customer Satisfaction
Customer Satisfaction, or CSAT, is one of the success measures listed for this role.
This means candidates should focus not only on resolving technical problems but also on delivering a positive customer experience.
A successful support interaction involves understanding the customer's concern, communicating professionally, providing accurate information, maintaining ownership of the issue, and ensuring that the customer understands the next steps.
Quality and Productivity
The role includes established quality and productivity expectations. Case Quality Scores, SLA Compliance, Productivity Metrics, Knowledge Management Contributions, Attendance, and Adherence are among the stated success measures.
Candidates should therefore be prepared to work in a structured professional environment where performance is measured through multiple operational and customer-focused metrics.
Fresh graduates can use this opportunity to develop professional discipline, time management, customer communication, technical troubleshooting, documentation, and enterprise support experience.
Educational Qualification
The position is suitable for candidates with a BCA, BCS, or B.Sc in Computer Science from a recognized university.
The education information also identifies B.C.A. in any specialization and B.Sc in Computer Science and Technology under the listed undergraduate qualifications.
Candidates should carefully check their educational qualification against the official requirements before applying.
This opportunity is especially relevant to fresh graduates from computer science and computer applications backgrounds who want to enter software support and technology operations.
Experience Requirement
The role is listed for candidates with zero years of experience. This makes it an entry-level opportunity and can be relevant for fresh graduates who have recently completed their degree.
Professional experience is not required according to the provided job information. However, candidates with academic projects, internships, software projects, customer service exposure, technical support exposure, or certifications can highlight relevant experience on their resumes if applicable.
Freshers should focus on demonstrating technical fundamentals, communication, logical thinking, willingness to learn, problem-solving skills, teamwork, and adaptability.
Communication Skills
Strong verbal and written communication skills in English are required.
Since the position involves phone, email, chat, and customer case management, candidates should be comfortable communicating with users through multiple channels.
Candidates should practice explaining technical problems in simple language, asking relevant questions, understanding customer responses, writing professional emails, and documenting cases accurately.
Good communication can be particularly valuable when dealing with customers who may not have strong technical knowledge.
Microsoft Office Skills
Basic proficiency in Microsoft Office applications is required.
Candidates should have working knowledge of common office applications and should be comfortable using documents, spreadsheets, email, and other standard workplace tools.
Microsoft Office knowledge can also help candidates manage documentation, analyze information, communicate with internal teams, and maintain professional records.
Learning Agility and Adaptability
The position requires strong learning agility and adaptability. Candidates will need to learn about SAP Concur products, support procedures, knowledge resources, customer requirements, internal processes, and troubleshooting approaches.
Fresh graduates should demonstrate a positive attitude toward learning new technologies and business processes.
Candidates who are comfortable learning new applications, understanding unfamiliar problems, asking questions, and applying feedback can be well suited to an entry-level technology support environment.
Attention to Detail
Attention to detail is important because the role involves troubleshooting customer problems, maintaining case records, following support procedures, meeting SLAs, and ensuring quality.
Small mistakes in documentation or troubleshooting can affect customer experience and resolution time. Candidates should therefore develop a habit of carefully reviewing information before submitting or updating a support case.
Teamwork
The Junior Software Engineer will collaborate with team members and cross-functional stakeholders. Candidates should be comfortable working as part of a team and sharing information when solving customer problems.
Good teamwork involves communication, cooperation, responsibility, knowledge sharing, and willingness to support colleagues.
Candidates should be prepared to work in an environment where customer issues may require coordination between multiple teams.
Work Location
The position is based at the Tech Mahindra office in Pune and is a Work From Office opportunity.
Candidates should be prepared to work from the Pune location and should not assume that the role is remote or hybrid.
The company also states that candidates should be flexible to work on different projects at Tech Mahindra development centers or client locations across the country according to company work hours.
Work Timings and Rotational Shifts
Candidates should be open to working in different shifts. The position is associated with a global support environment, which means work schedules may vary depending on business requirements and customer support coverage.
Applicants should consider their flexibility for rotational shifts before applying.
Candidates who are comfortable working with global customers and adapting to different working schedules may find the position suitable.
Selection Process
The Tech Mahindra selection process for this role includes multiple stages. Candidates will first undergo an aptitude test and an English essay or story assessment. Candidates who clear the initial stage may proceed to a communication test.
The next stage is a technical interview where the candidate's technical knowledge, problem-solving approach, and suitability for the support engineering position may be assessed. Candidates who successfully clear the technical stage will proceed to the HR interview.
Each stage acts as a filter for the next stage, so candidates should prepare for aptitude, English communication, technical fundamentals, customer support scenarios, and HR questions.
Aptitude Test Preparation
Candidates should prepare for common aptitude areas such as quantitative reasoning, logical reasoning, analytical thinking, numerical ability, patterns, basic problem solving, and verbal reasoning.
The English essay or story component means candidates should also practice organizing their thoughts clearly and writing grammatically correct English.
Candidates should focus on clarity, logical structure, vocabulary, sentence formation, and time management while preparing.
Communication Test Preparation
The communication test may evaluate the candidate's ability to communicate effectively in English.
Candidates should practice speaking clearly, listening carefully, responding appropriately, explaining ideas logically, and maintaining professional communication.
Since the role involves direct interaction with customers, candidates should demonstrate confidence without becoming overly informal.
Technical Interview Preparation
Candidates should revise computer science fundamentals and topics relevant to software support.
Preparation can include programming fundamentals, databases, SQL basics, operating system concepts, networking fundamentals, software development lifecycle concepts, troubleshooting methodologies, application support concepts, SaaS fundamentals, and basic customer support scenarios.
Candidates should also be able to explain their academic projects and discuss how they approached technical problems.
HR Interview Preparation
During the HR interview, candidates may be asked about their educational background, career goals, strengths, weaknesses, communication skills, willingness to relocate, shift flexibility, teamwork, customer handling, and willingness to work from office.
Candidates should also understand the probation period, compensation, work location, rotational shift requirement, and two-year mandatory service commitment before accepting the opportunity.
Probation Period
Selected candidates will be placed on probation for six months.
Candidates should understand that probation is part of the initial employment period and should be prepared to demonstrate performance, professionalism, learning ability, attendance, and adherence to company expectations during this period.
Salary and Compensation
Candidates clearing the selection process will become eligible for a compensation package of INR 3 lakh per annum according to the provided job information.
The position is therefore particularly relevant to fresh graduates looking for entry-level software support and technology jobs in Pune.
Candidates should review the official offer documentation for the complete compensation structure, deductions, benefits, and employment terms before joining.
Indemnity Bond and Service Period
The provided job information states that selected candidates will have to sign an indemnity bond of INR 1 lakh for a mandatory service period of two years from the date of joining the company.
Candidates should carefully understand this condition before accepting the offer. Applicants should review the official employment documentation and clarify any questions regarding the bond, service period, and associated terms before joining.
Understand the Job Role
Candidates should carefully understand that the Tech Mahindra Junior Software Engineer position is primarily an SAP Concur Support role involving first-level technical and functional support.
The job involves helping administrators and end users through phone, email, chat, and case management tools. Candidates will investigate customer issues, troubleshoot problems, document interactions, follow knowledge base resources, resolve cases within SLAs, escalate complex problems, and contribute to knowledge management.
This is an excellent entry-level opportunity for candidates interested in software support, application support, SaaS support, customer-facing technology roles, and enterprise software operations.
Candidates should also understand that the position requires Work From Office in Pune, flexibility for different shifts, flexibility to work at Tech Mahindra development centers or client locations according to business requirements, a six-month probation period, and a two-year mandatory service period associated with the stated indemnity bond.
Match Your Skills
Candidates should compare their skills with the requirements before applying. The role is particularly suitable for BCA, BCS, and B.Sc Computer Science graduates who have strong communication skills, basic technical knowledge, analytical thinking, customer service orientation, and problem-solving ability.
Candidates should assess whether they are comfortable communicating with customers, troubleshooting application issues, documenting support cases, using Microsoft Office, learning SaaS products, working under SLA requirements, and working in rotational shifts.
Freshers can apply because the position is listed for zero years of experience. Academic projects, internships, programming practice, technical certifications, customer support experience, and software-related coursework can be highlighted when they genuinely match the candidate's background.
Check Your Eligibility
Before applying, candidates should confirm that they meet the stated educational requirements. The position is intended for graduates with BCA, BCS, or B.Sc Computer Science qualifications, with the listed undergraduate qualification including B.C.A. in any specialization and B.Sc in Computer Science and Technology.
The experience requirement is zero years, making this a fresher-friendly position.
Candidates should also check whether they are comfortable working from the Pune office, working different shifts, potentially working on different projects or locations according to company requirements, completing the six-month probation period, and accepting the stated two-year mandatory service requirement.
Be Ready With Your Documents
Candidates should prepare an updated resume that clearly highlights their degree, computer science fundamentals, programming knowledge, academic projects, internships, technical certifications, communication skills, problem-solving ability, customer service skills, and relevant software exposure.
Freshers should avoid creating a resume that only lists programming languages without explaining projects or practical learning. Academic projects can demonstrate technical understanding, logical thinking, debugging ability, teamwork, and application of computer science concepts.
Candidates should also keep their educational certificates, identity documents, updated contact information, and other relevant application documents ready according to the recruitment process.
Final Job Summary
Tech Mahindra is hiring Junior Software Engineers in Pune for its SAP Concur Support team. The opportunity is aimed at fresh graduates with zero years of experience and is suitable for candidates with BCA, BCS, or B.Sc Computer Science backgrounds.
The selected candidate will provide first-level technical and functional support to SAP Concur customers and administrators through phone, email, chat, and case management tools. Responsibilities include investigating and troubleshooting product issues, resolving cases within SLAs, documenting customer interactions, escalating complex issues, using knowledge base resources, maintaining customer satisfaction, meeting quality and productivity targets, collaborating with internal teams, and contributing to process and knowledge management improvements.
The position requires strong English communication, customer service orientation, analytical thinking, problem-solving ability, basic Microsoft Office skills, learning agility, adaptability, attention to detail, and teamwork.
The role is Work From Office in Pune and candidates should be flexible to work different shifts and potentially work on projects at Tech Mahindra development centers or client locations across India according to company requirements.
The selection process includes an aptitude test, English essay or story assessment, communication test, technical interview, and HR interview. Selected candidates will undergo a six-month probation period and become eligible for INR 3 LPA compensation according to the provided job information. The position also includes a stated INR 1 lakh indemnity bond for a mandatory service period of two years from the date of joining.
For candidates searching for Tech Mahindra jobs, Tech Mahindra Pune jobs, Junior Software Engineer jobs, SAP Concur support jobs, software support jobs, technical support jobs, application support jobs, SaaS support jobs, software jobs for freshers, BCA jobs, B.Sc Computer Science jobs, and fresher jobs in Pune, this opportunity can be relevant if the eligibility requirements and employment conditions match their profile.
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