Essential Steps you have to Follow Before Applying for the Job
Understand the Job Role
Carefully read the job description and Understand the responsibilities, expectations, and required qualifications.
Match Your Skills:
Compare your skills and experience with the requirement of Job.If it Matches then go and apply for the role.
Check Your Eligibility:
Check if you meet the educational and experience criteria before applying to avoid the rejections.
Be Ready With Your Documents:
Update your resume and cover letter to align with the job. Highlight your most relevant skills and experiences to make your application better.
Know about the Company:
Research the company's background,values,and work culture. Demonstrating knowledge about the employer can boost your chances during the hiring process.
Key Skills Required:
- Customer Quality of Service (QoS) and Service Level Agreement (SLA) Management
- Customer Service & Support
- Proficiency in English
- Technical Analysis
- Strong Problem-Solving Skills
- Effective Communication and Interpersonal Skills
- Ability to Work in a Fast-Paced Environment
- Knowledge of IT Troubleshooting and Support
Job Description:
As a Service Desk Technical Analyst at CGI, you will be responsible for handling customer queries, resolving technical issues, and ensuring service requests are managed effectively. Your role will involve supporting users with IT-related concerns, troubleshooting software and hardware problems, and collaborating with internal teams to maintain quality service standards.
Roles & Responsibilities:
- Provide first-level technical support to end-users via phone, email, or chat.
- Troubleshoot technical issues related to software, hardware, and networking.
- Ensure compliance with Service Level Agreements (SLAs) and maintain high-quality customer service.
- Accurately document customer interactions, issues, and resolutions in the system.
- Work closely with other technical teams to escalate and resolve complex issues.
- Maintain up-to-date knowledge of CGI’s technology and service offerings.
- Follow company guidelines for security and data protection.
- Identify recurring technical issues and suggest improvements to enhance service efficiency.
- Conduct basic training and guidance to end-users on IT tools and applications.
Eligibility Criteria:
- Educational Qualification: Open to graduates and postgraduates (any degree).
- Strong English communication skills (both written and verbal).
- Basic knowledge of IT infrastructure, software applications, and troubleshooting.
- Comfortable working in a customer-facing technical support role.
- Ability to work in shifts, including rotational and night shifts if required.
- Prior experience in technical support, IT helpdesk, or service desk is an advantage but not mandatory.
Preferred Qualifications:
- Certification in IT Support, Networking, or Customer Service is an added advantage.
- Prior experience in handling international clients in a service desk environment.
- Knowledge of ITIL processes and best practices in service management.
- Ability to handle multiple tasks efficiently and work in a team-oriented environment.
Why Join CGI?
- Work with a globally recognized IT and consulting services company.
- Competitive salary package and growth opportunities.
- Exposure to cutting-edge technology and IT service management.
- Professional training programs to enhance your career.
- Work in a diverse and inclusive environment.
- Opportunities for career advancement and skill development.
- Employee benefits, wellness programs, and work-life balance initiatives.
Application Process:
- Interested candidates can apply through CGI’s official careers portal.
- If referred by a current CGI employee, mention the CGI email of the referrer in your application.
- Ensure that all application details are accurate before submission.
Important Notes:
- Candidates must be comfortable with rotational or night shifts.
- Freshers are welcome to apply if they have basic IT knowledge and strong communication skills.
- CGI is an equal opportunity employer and values diversity in the workplace.
Apply Now! Don’t miss this opportunity to start or advance your career with CGI!
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