Essential Steps you have to Follow Before Applying for the Job
Understand the Job Role
Carefully read the job description and Understand the responsibilities, expectations, and required qualifications.
Match Your Skills:
Compare your skills and experience with the requirement of Job.If it Matches then go and apply for the role.
Check Your Eligibility:
Check if you meet the educational and experience criteria before applying to avoid the rejections.
Be Ready With Your Documents:
Update your resume and cover letter to align with the job. Highlight your most relevant skills and experiences to make your application better.
Know about the Company:
Research the company's background,values,and work culture. Demonstrating knowledge about the employer can boost your chances during the hiring process.
Qualification:
- Candidates should have a BCA, BSc, BCom, BA, or BBA degree.
- Must be willing to work shifts, including night shifts. (Cab facility provided within a 30KM radius)
- Strong written and verbal communication skills are essential for clear and effective communication with end users and team members.
Compensation:
- CTC: ₹3.5 LPA (post-probation period)
- Probation Period: 3 months
- Stipend during Probation: ₹18,000 per month
- Service Bond: 2 years / ₹2 lakh (Upon joining, candidates are expected to sign a service bond)
Job Overview:
As an Associate Support Engineer, you will be an integral part of the IT support team, assisting end-users with technical issues, troubleshooting software and hardware problems, and ensuring smooth functioning of IT services. Your role is crucial to maintaining optimal performance across computer systems and resolving technical issues swiftly.
Roles and Responsibilities:
Technical Support:
- Diagnose and resolve various issues related to Windows applications, operating systems, and other software.
- Provide first-line support for technical problems, including network connectivity issues like internet, LAN, and WAN.
- Troubleshoot and resolve issues related to printers, desktops, and other computer peripherals.
- Escalation Process:
- If a technical issue cannot be resolved, escalate the issue to the relevant technical team or resolver group using an IT Ticketing System.
- Ensure that all escalations are appropriately logged and followed up on until they are resolved.
- Software and Hardware Installation:
- Install, upgrade, and provide support for Windows OS and other authorized software on desktops and laptops.
- Assist with the configuration of hardware and peripherals to meet the organization's requirements.
- Customer Service:
- Interact with customers via email and chat, maintaining professionalism and clarity in communication.
- Resolve issues promptly and effectively to ensure high user satisfaction and minimize downtime.
- Collaboration and Documentation:
- Work closely with other departments to resolve cross-functional issues and improve service efficiency.
- Maintain comprehensive records of technical problems, solutions, and software/hardware configurations.
- Reporting and Monitoring:
- Monitor system health and security issues to ensure the smooth functioning of IT operations.
- Prepare regular reports on the status of technical issues, system upgrades, and new software/hardware deployments.
- Patient Care System Support:
- Assist users with technical issues related to patient care systems, ensuring that critical systems operate without interruptions.
- Team Collaboration:
- Work effectively as part of a team within the IT department, collaborating with other departments when needed to resolve technical challenges.
- Shift Work:
- The role requires working in shifts, including nights, weekends, and holidays as part of a 24/7 operational support team.
Primary Skills:
- Technical Support: Hands-on experience in troubleshooting and supporting operating systems, mainly Windows OS.
- Networking: Basic knowledge of LAN and WAN, troubleshooting network connectivity issues.
- Customer Support: Ability to provide effective support via email, chat, and phone.
- Remote Support Tools: Familiarity with remote troubleshooting tools to diagnose and fix user issues without direct intervention.
- Technical Documentation: Ability to document troubleshooting steps, solutions, and system configurations clearly and concisely.
- Adaptability: Willingness to work flexible hours, including night shifts, and handle unexpected technical issues.
Desired Skills and Experience:
- Previous experience in IT support, helpdesk, or customer service roles is highly beneficial.
- Knowledge of IT Ticketing Systems for issue management and tracking.
- Familiarity with hardware peripherals like printers, scanners, and other office equipment.
- Ability to prioritize multiple support requests and manage time effectively in a fast-paced environment.
- Knowledge of Microsoft Office Suite, VPN, and remote desktop management.
- Strong analytical and problem-solving skills, with a focus on resolving issues efficiently.
- Ability to work under pressure and maintain composure while troubleshooting critical system issues.
Benefits and Perks:
- Competitive Salary: A performance-based salary package that increases with tenure and performance.
- Training & Development: Continuous learning opportunities and technical training to enhance skill sets.
- Cab Facility: A cab facility is provided for night shifts within a 30KM radius of the workplace.
- Career Growth: Opportunities to advance in your IT career, with exposure to different technical challenges and business operations.
- Team Environment: Work in a collaborative environment with cross-functional teams, allowing for continuous skill improvement and personal development.
Application Process:
Interested candidates can apply by submitting their updated resume along with a cover letter highlighting relevant skills and experience. Candidates who meet the eligibility criteria will be shortlisted and contacted for the next steps in the hiring process, including technical assessments and interviews.
Conclusion:
If you are a motivated, customer-oriented individual with a passion for IT support and solving technical issues, the Associate Support Engineer position is an excellent opportunity for career growth. You will be part of a dynamic team that values innovation, efficiency, and high-quality customer service.
- Disclaimer Jobseekers Hub is not affiliated with IBM Technologies. The information provided is for informational purposes only. Please verify the job details with IBM Technologies directly.
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